Gong
Gong.ioExternal reviews
6,518 reviews
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Objective insights
What do you like best about the product?
I like being able to
1) revisit key moments of the call
2) see which content had the most air time
3) see who had the most airtime
4) reflect on how to run calls better in the future
1) revisit key moments of the call
2) see which content had the most air time
3) see who had the most airtime
4) reflect on how to run calls better in the future
What do you dislike about the product?
I like the idea of the "topics" section. Gong tries to code what was talked about. In the 3-4 calls I've tried, Gong has not been able to classify most of the content. So there's room for improvement, but it's great when it works.
What problems is the product solving and how is that benefiting you?
I'm solving the problem of logging business calls for record-keeping purposes, with the delighter of being able to quickly revisit the call and visit key moments/key speakers. I personally benefit from going back and re-watching my own segments so that I can reflect on my tone, language, posture, clarity, and things like that.
Recommendations to others considering the product:
Make sure the users in your organization understand allllll the benefits Gong can offer, and everyone is able to leverage it to its fullest.
Great tool to improve on client calls
What do you like best about the product?
I love the gong's stats after each call and how smooth it is to add it to each meeting.
What do you dislike about the product?
I'd love to see stats for all people in the call, especially if they're on the same team.
What problems is the product solving and how is that benefiting you?
The main benefit I've seen is that I'm able to understand where I'm not doing a great job so I can improve.
The absolute best software to use for monitoring and pushing forward your sales goals.
What do you like best about the product?
The most helpful thing about using Gong is that they provide you with insights on why a particular deal you're working on may be at risk. They offer tangible solutions to help you save deals that (at least in my case) have been extremely valuable in engaging with prospects and continuing the conversation. In addition to this, their recording services are the best that I have ever seen. Not only are you getting a video and audio recording of the call, but you also receive a transcript that looks like something made from a writing team in film/television. They make it very easy to use their service.
What do you dislike about the product?
I haven't had any issues in using Gong. If you're an Account Executive and you're looking for a service that will help you drive deals and generate revenue, this software is the absolute best in comparison to other software in the market.
What problems is the product solving and how is that benefiting you?
I'm solving problems by realizing when a deal is at risk and determining what to do to salvage the agreement. Not only do they tell me when a contract is at risk, but they offer suggestions on how to engage with the customer. Tips such as sending threaded emails and mentioning the price have helped bring deals back on the right track.
Sound the Gong!
What do you like best about the product?
I love how Gong not only records my calls but also transcribes them so I don't have to write anything down during the call. I can sit and listen to my client! Its a great tool!
What do you dislike about the product?
I haven't found anything I dislike about Gong yet. It's rare for a sales tool to be like this.
What problems is the product solving and how is that benefiting you?
Gong is helping me solve my active listening deficiencies while on a sales call. I realize I miss some critical information sometimes and I can then later review it with Gong.
Recommendations to others considering the product:
Try out Gong if you haven't before!
Extremely User Friendly
What do you like best about the product?
User friendly
Multiple useful features
Multiple features are available, making the user experience very easy
Transcripts are available too
Multiple useful features
Multiple features are available, making the user experience very easy
Transcripts are available too
What do you dislike about the product?
Nothing that I have come across so far that I dislike
What problems is the product solving and how is that benefiting you?
Im able to do my trainings by listening to my colleagues calls
I can refer back to the calls to improvise
I do refer back to calls to find answers to some client questions
I can refer back to the calls to improvise
I do refer back to calls to find answers to some client questions
Game changing technology
What do you like best about the product?
Using Gong to train my team and coach then to success. Also, prepping for and reviewing customer meetings.
What do you dislike about the product?
Integrations with slack should be easier to set up.
What problems is the product solving and how is that benefiting you?
Discovering enablement gaps on my team.
Loving Gong!
What do you like best about the product?
1) The ability to tag people in comments/change visibility of comments
2) Being able to show people exactly where you want them to pay attention when you comment
3) Sharing externally
4) Metrics (that analyze language used in calls, show talking ratio etc)
5) transcripts - super helpful for takeaways after meetings/sharing with managers etc.
2) Being able to show people exactly where you want them to pay attention when you comment
3) Sharing externally
4) Metrics (that analyze language used in calls, show talking ratio etc)
5) transcripts - super helpful for takeaways after meetings/sharing with managers etc.
What do you dislike about the product?
Maybe this is not something relate to Gong itself but the first time set up involves some manual work - for example I need to go in and edit my permissions or reach out to the admin to edit them. It would be great if this could be pre-configured in some way.
What problems is the product solving and how is that benefiting you?
I am working with clients to implement new technology our firm offers for them. With Gong, I'm able to review calls to understand when something was said. i am able to see trends in calls. Since the main metric of the job is client satisfaction, Gong analytics really helps us.
Recommendations to others considering the product:
Train as soon as you can to get the most out of zoom!
Gong has been essential in my career development as a sales rep.
What do you like best about the product?
The feedback feature on call recordings.
What do you dislike about the product?
Not all calls are efficiently recorded on time
What problems is the product solving and how is that benefiting you?
Providing self feedback, training, and peer review
Easy to use platform and accurate logging
What do you like best about the product?
call recording is accurate and easy to review
What do you dislike about the product?
can only view 10 calls/page on "View all"
What problems is the product solving and how is that benefiting you?
Call planning and structure, better sales skills
Recommendations to others considering the product:
Filtering is beneficial
Gong is a game changer!
What do you like best about the product?
While it may seem daunting to have your external customer calls recorded, the pros well outweigh the minor con. Not only has Gong been useful to refer back to customers comments (vs frantically taking notes during a call while trying to actively listen), it's been incredibly helpful for new hire onboarding. They're able to listen to other colleagues calls to ramp quickly and it also allows for real life feedback once they begin taking their own customer meetings.
What do you dislike about the product?
This is super minor but if I had to say one thing, sometimes it does take a while for the call recording to come through (more than an hour plus).
What problems is the product solving and how is that benefiting you?
- ramping new hires more efficiently and quickly
- easily refer back to any call that's been recorded for reference of comments, etc
- ability to easily share snippets back to colleagues for key learnings
- easily refer back to any call that's been recorded for reference of comments, etc
- ability to easily share snippets back to colleagues for key learnings
Recommendations to others considering the product:
Do it! I wish I would've had this at previous organizations as it's changed the game in how we enable and onboard new hires, refer back to customer conversations, and share key learnings/ideal talk-tracks back with the team!
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