Gong
Gong.ioExternal reviews
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Great tool for reviewing meetings and demos
What do you like best about the product?
It pulls out key parts of the information and give you access to a full transcript which makes it easily searchable. Also allows you to tag others with questions you may have and they can view that part of the demo to give you an answer.
What do you dislike about the product?
There is not much I do not like. I am fairly new to the tool, but its seem very flexible and useful. I think they could do a better job making the comment feature a little simpler and faster for just internal notes.
What problems is the product solving and how is that benefiting you?
Before Gong, all call recordings were difficult and time consuming to review. But not its much faster, and easier to pull out key points of the meeting, and even has suggested followups.
Amazing job
What do you like best about the product?
The comments taht people can put so I can get better.
What do you dislike about the product?
There really is not much that I dislike.
What problems is the product solving and how is that benefiting you?
Just making sure that everyone is doing their job
Fast, concise feedback!
What do you like best about the product?
I love how quickly phone calls are processed. It is very user-friendly and contains some great shortcuts. We use this program in combination with Five9 which makes it a fluid process.
What do you dislike about the product?
I'd like to be notified when phone calls are processed, but other than that, I love this program. Especially being able to see the percentage of talk time. I would recommend this for any businesses with high call usage.
What problems is the product solving and how is that benefiting you?
I like to go back and review my phone calls for my personal benefit as I continue coaching students, but I know it is a very useful tool for my managers as well. We can both share my calls with colleagues for training purposes as well.
Insurance Sales Producer
What do you like best about the product?
Grading by peers. Reviewing my own calls. Blocks payment information in playback.
What do you dislike about the product?
Nothing really. Its a great program. Pretty cool
What problems is the product solving and how is that benefiting you?
Just how to quicken and sharpen my sales techniques
My only regret is that I was not able to use Gong sooner.
What do you like best about the product?
Gong has been a gamechanger for me in getting up to speed on technology, talk tracks, deals, or how the team is doing.
What do you dislike about the product?
- I question the accuracy of the rolled-up statistics, and some roll-ups are missing.
- Would be great to be able to download transcripts
- Would be great to be able to download transcripts
What problems is the product solving and how is that benefiting you?
Learning
Essential sales tool
What do you like best about the product?
The AI pulls out what deliverables I've committed in a call so that I remember to do them.
What do you dislike about the product?
Nothing so far! I'd say continue working on the voice to text elements, they're great but always room for improvement.
What problems is the product solving and how is that benefiting you?
Improved my executive presence in a big way!
My Review
What do you like best about the product?
How great it tracks deals. How you can see your calls and what you have done good and bad. You can zero in on topics.
What do you dislike about the product?
A lot that I don't know. Seems like I am missing things
What problems is the product solving and how is that benefiting you?
How to overcome objections, by watching people on other calls. I use Gong first thing in the morning and throughout the day.
Recommendations to others considering the product:
Learn as much as you can
Overall great experience, but the user interface could be improved.
What do you like best about the product?
Gong automatically records calls and conversations, quickly
What do you dislike about the product?
When looking through Gong, I cannot distinguish calls that were voicemails and calls that were actual conversations
What problems is the product solving and how is that benefiting you?
Sometimes it takes time to find a type of call, but having the recording quickly after the conversation has been super helpful for self-improvement
Gong is a great sales aide for coaching
What do you like best about the product?
Video recording. It takes all my meetings with clients, records, transcribes and lets us jump into any part of the call based on keywords or topics, eg. setting the next steps. Brilliant.
What do you dislike about the product?
It took a while to get set up. Configuration could have been easier. Also there seems to be no way to manually invite gong to record other meetings eg those set by SDRs
What problems is the product solving and how is that benefiting you?
Training and forecasting. Before, while working remote I had no way to shoe my manager how I work. This way I can link him to a recording, so he can see first hand and give actual feedback on my style
Recommendations to others considering the product:
Ask some other users how they find it. Can anything else hook into Salesforce / Zoom etc as well?
Gong has helped a ton!
What do you like best about the product?
Highly beneficial to be able to tag managers for call feedback and to have an accessible reference for personal insight on how to grow in the business!
What do you dislike about the product?
I wish there were a seamless integration with Salesloft/Salesforce or a desktop app
What problems is the product solving and how is that benefiting you?
Listening is way more beneficial than speaking, and seemingly long awkward pauses aren't typically too long.
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