Gong
Gong.ioExternal reviews
6,518 reviews
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nice tool
What do you like best about the product?
possibility to track my calls and easy way to access to it
What do you dislike about the product?
At the moment everything is ok, nothing to complain
What problems is the product solving and how is that benefiting you?
be on top of my calls
Recommendations to others considering the product:
it is nice to use
Great back up for your notes + pipeline activity tracker
What do you like best about the product?
records the calls and adds captions so you can look at the transcript instead of listening to the whole call especially if you are looking for specific words
What do you dislike about the product?
sometimes to look for recordings it's like the most intuitive.
What problems is the product solving and how is that benefiting you?
problem solved with gong is let say your notes are lost or you forgot key details of conversation gong will be that back that saves you or let's say you want to see what happened during a call you missed.
Wonderful way to review and become better from call listening
What do you like best about the product?
The ease of access to my calls and the filters
What do you dislike about the product?
How many it records and sends. Sometimes becomes over whelming
What problems is the product solving and how is that benefiting you?
Call disecting and betterment of overall call qaulity
I cannot do my job without it!
What do you like best about the product?
I love how I can focus on the customer and let Gong take care of the note taking
What do you dislike about the product?
Sometimes it takes a while to load, but is usually works fine
What problems is the product solving and how is that benefiting you?
Remembering nuances of the customer's challenges / coaching opportunities
Gong Is a great way of maintaining Transparency + keeping the team informed while working remote
What do you like best about the product?
In a time of remote work, Gong is super helpful for making sure you stay up to date on meetings that you can't make. The controls are also super helpful for playback, and the slack integration is awesome for notifying folks when new recordings are ready.
What do you dislike about the product?
I wish the search was a little more sophisticated. I find that sometimes I'm not able to find a recording despite putting in all of the relevant search terms that are present in the recording's title.
What problems is the product solving and how is that benefiting you?
It provides a solid kind of "set and forget" ability for your meetings, letting your team re-watch things they missed, and also allows managers to review client calls for a colleague's performance.
25 years in sales, gong is a game changer.
What do you like best about the product?
Records all calls. Does tons of analytics on each call. Great and easy access to help improve and understand everything during a call.
What do you dislike about the product?
Haven't had a negative experience yet. Nothing missing.
What problems is the product solving and how is that benefiting you?
Easy to share calls with team and clients. Where can I improve. What did I miss.
Excellent to collaborate and review calls
What do you like best about the product?
Having the opportunity to listen to different calls that the team is having and been able to discover needs, ideas, pains, etc. And also it's a good tool to coach and train different people in our team.
What do you dislike about the product?
I really don't dislike anything. For our business purposes is a good solution
What problems is the product solving and how is that benefiting you?
We can train better our sales team, and also we can be able to listen to specific parts of the calls to discover product needs of customers
Great solution to share best practice and review your own style.
What do you like best about the product?
I love listening in to colleagues' calls, with the AI showing me the best parts to listen to around a topic or feature. It's also great to listen to isolated parts of your own calls to pick out ways to improve in the future.
What do you dislike about the product?
I am only just finding out some of the cool features now, so onboarding could be better.
What problems is the product solving and how is that benefiting you?
Maximise your learning time by listening to just the key parts of calls. Catch up on meetings you couldn't attend with AI driven synopsis. Get automatically reminded of next steps and actions.
Listen on how to be great
What do you like best about the product?
I like the fact that I can hear how and I sound and what I need to do to achieve the flow of my conversations
What do you dislike about the product?
I don't think so; I think this product give you the advice you need to hear about becoming a better BDR
What problems is the product solving and how is that benefiting you?
No problem, the benefits are how to say and what to say.
Recommendations to others considering the product:
Just take your voice of the equation, and you will get a lot of benefit from it
No more note-taking! Gong's got it!
What do you like best about the product?
I love the notetaker tool. This allows me to focus on the conversation and be present in the moment versus scrambling to take notes or clicking away while a customer speaks.
What do you dislike about the product?
I haven't spent that much time on the tools. I don't have anything I dislike in particular.
What problems is the product solving and how is that benefiting you?
Gong has made it easier for me to review my own and my colleague's calls. We're able to leave feedback for each other, improving call times, cadence, focus, and dropping those pesky filler words.
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