Gong
Gong.ioExternal reviews
6,518 reviews
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Gong is like a sales rep's safety net
What do you like best about the product?
I love that with Gong I can see all my and my entire team's previous interactions with any account. That allows me to be more strategic in my outreach efforts and personalized in follow-up efforts. In more instances than one this has accelerated my sales cycle.
What do you dislike about the product?
I think that because Gong is so robust, sometimes it is hard to search for the exact that I am looking for. That means that that the filter function can use some work, and I look forward to the platform getting more intelligent.
What problems is the product solving and how is that benefiting you?
I'm solving for a lack of visibility into my accounts. Because there are so many touch points, sometimes I don't know what my customers have reached out about if I was not cc'd on the email. With Gong, I now have that much needed visibility.
Call Review capabilities - I can quickly search for information mentioned on a call with its transcript capabilities. This is a feature that I really like.
Call Review capabilities - I can quickly search for information mentioned on a call with its transcript capabilities. This is a feature that I really like.
Recommendations to others considering the product:
Gong has been an invaluable asset for my sales manager and me, especially to accelerate sales cycle. I recommend Gong for any business who runs a sales cycle of more than 30 days.
Amazon Review
What do you like best about the product?
The ability to see the script and analytics
What do you dislike about the product?
Gong joining the meeting sometimes cause confusion if the customer shows up a bit earlier to the call
What problems is the product solving and how is that benefiting you?
I need less notes during my calls that are recorded
I enjoy working with Gong, helps me to catch up with meetings I couldn't attend in the best way
What do you like best about the product?
I can run the time faster.
I love the transcript mode (for capturing notes)
I love the transcript mode (for capturing notes)
What do you dislike about the product?
sometimes it doesn't catch well how's speaking
What problems is the product solving and how is that benefiting you?
I'm listening to customers talking with CSM and Sales.
as a product manager it helps me hear our customers voice
as a product manager it helps me hear our customers voice
A great tool for sales enablement in a remote environment
What do you like best about the product?
You can search specific keywords in the Gong account for a quick guide or reference.
What do you dislike about the product?
There is no ability in the system to download PDF, PPT, and other documents shared during the meeting.
What problems is the product solving and how is that benefiting you?
A great sales tool to help improve conversations.
Recommendations to others considering the product:
Don't think twice. Go for it; it will help your sales team scale.
Great for professional growth!
What do you like best about the product?
I use Gong the most for 2 things, determining where I left things with my "contact" on the previous call, and reviewing my calls alone or with my manager/team to look for personal growth opportunities. The transcript is great to have up when reviewing calls, as it brings to light how much I am talking in the conversation and makes it easy to see when I am not addressing what the others on the call are saying. I love having Gong in my Sales tool kit!
What do you dislike about the product?
It servers its purpose, so nothing really to note here. Other than waiting for calls to load at times, but not sure if that's on my end.
What problems is the product solving and how is that benefiting you?
It makes me better at my job, as it helps me recall important information and helps me improve. I wish I had it earlier in my career.
Great Learning Tool
What do you like best about the product?
The accurately written transcripts are super helpful
What do you dislike about the product?
The listen-in feature has a lot of lag for the video
What problems is the product solving and how is that benefiting you?
The most significant benefit was quickly understanding best practices in client conversations by watching other team members in action.
Amazing platform!
What do you like best about the product?
User friendly, possible to costumize, time saver, overview of all team and activity
What do you dislike about the product?
Too many features sometimes is overwhelming
What problems is the product solving and how is that benefiting you?
Follow ups and remembering important details about deals
New tool i didn't know how essential it was
What do you like best about the product?
The recording and the visibility in the record and the fact you can track, share, review and help you with recommendations
What do you dislike about the product?
Nothing so far, i actually just wish it had an extention
What problems is the product solving and how is that benefiting you?
call recording, visibility, follow up with clients and reviewing calls
Recommendations to others considering the product:
it's very good if you were looking for an internal system that can maintain your control as management over any communication happening with prospects
Super helpful
What do you like best about the product?
Hearing yourself recorded is super essential in sales to improve. This very powerful tool to take advantage of that. I like the integration with email so you don't need to worry about setting them up.
What do you dislike about the product?
It's hard to delete a video in my organization. I'm new to the company, and bombed one of my first ones and it was super embarrassing, and they wont let me delete it... If I had thinner skin, i think that would make me lose sleep at night.
What problems is the product solving and how is that benefiting you?
My own problems, listening to myself is teaching me what to change much more quickly to improve vs not having this tool to review all my calls.
Gong Review
What do you like best about the product?
ability to search old calls, transition accounst easily, tie to CRM to track opop risk.
What do you dislike about the product?
ability for managers to have that much transparency into sales reps day.
What problems is the product solving and how is that benefiting you?
forecasting , risk management, knowledge transfer. note taking from calls.
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