Gong
Gong.ioExternal reviews
6,518 reviews
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Game-chaging tool
What do you like best about the product?
Works in so many ways! Provides valuable metrics, and insight into calls. Easy to understand where there is room for improvement.
What do you dislike about the product?
Would like it to adapt to recording regular calls, not only virtual meetings.
What problems is the product solving and how is that benefiting you?
Great for sales development, and oboanding and training new hires.
Recommendations to others considering the product:
If you hold virtual meetings with customers, you have to try it.
Incredibly useful and user friendly
What do you like best about the product?
The ways in which gong breaks down call topics and utilizes a color-coded grid for the conversation is super awesome. It helps me to see the overall transaction and when I brought up what points.
What do you dislike about the product?
Honestly, I have no areas in which I wouldn't say I like Gong. It's easy to navigate, it's user-friendly, it's useful. I have no points to make to better the platform.
What problems is the product solving and how is that benefiting you?
Gong helps me understand how my conversations and sales pitch is doing overall. It helps me to see what areas I need to talk about more and less. I love that feature.
an absolute must have for sales teams
What do you like best about the product?
Reviewing my calls or my team's calls is invaluable for growth and best practices. Gong offers a view of deals in your pipeline, sales cycle, and engagement and flags any at risk to stay on top of deals.
What do you dislike about the product?
The audio transcript could be better. The Assist feature is fantastic but sometimes fails to pick up a follow-up made. Improving these two would be a game-changer.
What problems is the product solving and how is that benefiting you?
Gong helps me stay on track with deals, engagement, and forecast accuracy. My productivity has improved a lot since I started using Gong. Our team performance has increased.
Recommendations to others considering the product:
Gong is a must-have tool. I would request it in my toolset from any organization.
Incredibly user friendly, great insights and functionalities to constantly improve!
What do you like best about the product?
It's a great tool for myself and our teams to track and give each other feedback and work on constantly improving our telephone and video calls with clients as well as internal meetings and presentations.
What do you dislike about the product?
There is nothing that I dislike about the product.
What problems is the product solving and how is that benefiting you?
It made the entire process of tracking calls and presentations much more transparent and enabled us to constantly comment and give each other feedback.
Extraordinary
What do you like best about the product?
Keywords. data analysis showing the keywords that are most effective in a sales call.
What do you dislike about the product?
I dislike that there is no list of words to choose from off of the metadata that Gong acquires which keywords are the best outside of the newsletter.
What problems is the product solving and how is that benefiting you?
Most sales pitches are the same. There are few differences except industry-specific pains. Gong allows me to identify those key differences faster.
Gong is fantastic!
What do you like best about the product?
I really like the core functionality of being able to view my team's calls/meetings - it's easy to use and has great analytics!
What do you dislike about the product?
I don't love that you can't see people's videos on Zoom recordings when they are sharing their screen.
What problems is the product solving and how is that benefiting you?
As a leader I'm able to accurately keep track of my team's deals in progress and understand where they need support, and if anything is at risk in their pipeline.
Can't do my job without Gong
What do you like best about the product?
That I can focus on what the prospect is saying as opposed to making sure I am jotting down the right information. Knowing that I can replay the call back provides security
What do you dislike about the product?
The connection in the afternoon seems to be slow. If I don't have a strong internet connection, the app is pretty much useless. There are certain times during the day that I will not use the app
What problems is the product solving and how is that benefiting you?
I know with Gong.io that I am able to provide the prospect with the information they are looking for. I've realized that productive conversations are the ones where the prospect does most of the talking
David Tait's awesome experience using Gong to coach his outbound sales team.
What do you like best about the product?
Makes it super easy and effective to coach your sales reps and have your reps coach themselves as well as listen in on top performers' calls as well.
What do you dislike about the product?
Nothing except it can run a little slow and I have had issues finding calls for certain reps.
What problems is the product solving and how is that benefiting you?
The main problem it solves is it helps in Rep ramp-up time, it allows more tenured reps to continue to sharpen their sword, and it helps me effectively stay on top of my reps
Recommendations to others considering the product:
Use it everyday to make better sales rep
Gong - must have for all Sales person!
What do you like best about the product?
It has AI capabilities that help me summaries my call and help generate follow up emails
What do you dislike about the product?
better notes taking features to make sure the notes are accurate
What problems is the product solving and how is that benefiting you?
My Notes-taking problems were resolved when I started using Gong. I do not need to focus on taking notes during a call but concentrate on the conversation itself.
Good call recording tool
What do you like best about the product?
I like that it automatically connects to zoom to record calls. I also like that there is a "listen only" option for training purposes. The library is useful to archive calls as well!
What do you dislike about the product?
For the "listen only" option, I wish there was a way to invite someone to listen only prematurely. As of right now, you can only invite someone to listen once the call has already started.
What problems is the product solving and how is that benefiting you?
Going back to listen to calls is extremely helpful. The way they organize their calls in the library is great. And the fact that they also integrate with our corp. email to include emails in the communication history with an account is a huge benefit.
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