Gong
Gong.ioExternal reviews
6,518 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Saves tons of time
What do you like best about the product?
Recording calls with Gong enables you to focus on listening without worrying about taking notes. As a manager, you can quickly listen to others' calls by navigating to important moments and the transcript makes it easy to search for key terms.
What do you dislike about the product?
Not much to dislike. At times the transcript struggles to recognize words but it's rare and accurate enough.
What problems is the product solving and how is that benefiting you?
Gong allows you to stay focused on the conversation with the prospect without being distracted with taking notes. It is also great as a tool for onboarding and training because new hires can get-up-to-speed by listening to their peers' calls and managers can leverage the recordings for coaching purposes.
Very useful tool!
What do you like best about the product?
I ike how it analyzes your calls. It shows you how good you are at active listening, interactions, your patience. It transcripts the calls and bookmarks topics.
What do you dislike about the product?
The transcripts for Spanish language calls are not so good; there is a lot of room for improvement, especially when you take into account the different accents in Latin America
What problems is the product solving and how is that benefiting you?
I get feedback from my team, i learn what I am good at and where I need to improve, also I don't need to take notes during my calls so I can focus on engaging my prospects.
Recommendations to others considering the product:
If your business focus is on quality calls and prospecting and wish to get and receive feedback from supervisors or peers, use Gong
Gong has been a great tool!
What do you like best about the product?
I like that I can see who the call was to and how long it was before opening
What do you dislike about the product?
I don't have any dislikes. Everything about it has been useful.
What problems is the product solving and how is that benefiting you?
I have been able to listen to my colleague's calls and give them feedback to improve their prospecting.
Wholistic
What do you like best about the product?
ease of invites, integration with salesforce, commenting aspect
What do you dislike about the product?
searching for calls, inability to share calls with non-gong user , i lose transcript of the call.
What problems is the product solving and how is that benefiting you?
information sharing when everyone can not be every where
A platform every B2B, SaaS company should have in their enterprise.
What do you like best about the product?
Gong's integration with Salesforce is next level. Associating all prospects to opportunities in SFDC makes it easier to manage!
What do you dislike about the product?
Nothing at this time. All is good for now
What problems is the product solving and how is that benefiting you?
Closing opportunities
Reducing sales cycle time
Reducing sales cycle time
Efficient, easy to use, and customizable
What do you like best about the product?
The note that arent sent after a meeting that give direct next-steps on a follow-up.The ability to listen to calls and get a ratio on speaking times and what could lead to better calls is also a plus.
What do you dislike about the product?
The automated emails can be alot at times; I believe this is something the Admin setups, though, so it would need to be routed during setup and not a direct reflection of Gong. I do not like the automated voice that introduces at the beginning of every call without being able to dial in beforehand and have the recording give its spill then.
What problems is the product solving and how is that benefiting you?
Stremalining next-steps for my team, being able to share areas of concern directly with management, and overall note taking is much more convenient.
Powerful call intelligence and deal insights that drive better decisions
What do you like best about the product?
Gong provides me with full visibility into customer conversations without requiring me to join every call. The precise call transcription, along with topic tracking and deal insights, allows me to grasp the true sentiment behind each account. I also appreciate how easily I can jump to specific moments—such as objections, feature questions, or competitive mentions—without having to listen to the whole call. The user interface is clean, intuitive, and responsive, which greatly simplifies my weekly reviews and coaching sessions.
What do you dislike about the product?
The main challenges I encounter are related to integrations and data synchronization. While Gong integrates seamlessly with Salesforce, I believe it would be even more valuable if it offered more robust support for additional CRMs or platforms. Occasionally, I find that the metadata mapping process needs manual adjustments. Additionally, I would appreciate it if the dashboards allowed for greater customization in reporting, so I wouldn't have to rely on external BI tools.
What problems is the product solving and how is that benefiting you?
Gong has significantly enhanced our ability to understand customer sentiment on a large scale, reducing the guesswork involved in our deal cycles. Previously, we had limited insight into what customers actually said during calls, but with Gong, we can now validate risks early, spot recurring product feedback, and better support our sales and customer success teams through actionable coaching.
The platform has also streamlined onboarding and ramp-up for new team members. Rather than having to shadow numerous live calls, they can review top-performing calls, observe how objections are addressed, and quickly grasp effective messaging.
For our leadership team, Gong serves as a dependable source of truth regarding pipeline health, deal momentum, and call quality. This has led to more accurate forecasting and quicker, more informed decision-making.
The platform has also streamlined onboarding and ramp-up for new team members. Rather than having to shadow numerous live calls, they can review top-performing calls, observe how objections are addressed, and quickly grasp effective messaging.
For our leadership team, Gong serves as a dependable source of truth regarding pipeline health, deal momentum, and call quality. This has led to more accurate forecasting and quicker, more informed decision-making.
A great tool for self coaching and note taking
What do you like best about the product?
Gong enables me to be fully present for my customer calls instead of the distraction that comes with note-taking. Additionally, having a tool to review calls in preparation for the next meeting has led to a better process.
What do you dislike about the product?
There is nothing that I dislike. Transcription services can always get better but it's no worse than any other intelligent solution.
What problems is the product solving and how is that benefiting you?
I'm better able to self correct any shortcomings in delivery/discovery as well as have more complete notes from my conversations.
Recommendations to others considering the product:
Gong is best as a tool for the sales/service individual for note-taking & self-coaching instead of for managers to check in on employee activity. Allowing employees to self-drive and utilize the tool will lead to broader adoption and better results.
Gong is a powerful tool
What do you like best about the product?
These are the features I most enjoy about Gong:
The ability to review calls at a playback speed of my choice
I can get a transcript of a call
I can skip to a speaker of my choosing
I can add notes to a call recording
The ability to review calls at a playback speed of my choice
I can get a transcript of a call
I can skip to a speaker of my choosing
I can add notes to a call recording
What do you dislike about the product?
The only hiccup I've encountered is that recordings may be shared for a limited time and I have to ask the owner for permission to listen if the allotted time has passed.
What problems is the product solving and how is that benefiting you?
Gong has been extremely helpful for sharing information and learning experiences internally. It is a great coaching and training tool.
Recommendations to others considering the product:
Once you try it, you won't be able to live without it.
Fantastic software that gives you overview of conversations, topics, builds a database of knowledge
What do you like best about the product?
Breakdown of the conversation and option to analyze it and have meaningful discussions about improvements
What do you dislike about the product?
some words are not detected correctly based on the accent
What problems is the product solving and how is that benefiting you?
improving the style of conversations, its structure and see if they are balanced plus building a database of knowledge based on keywords
showing 3,071 - 3,080