Gong
Gong.ioExternal reviews
6,518 reviews
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Insightful, Necessity, Game Changing
What do you like best about the product?
The ability to review calls and put together a game plan for future calls on the account is an irreplaceable asset. Must have for every sales org. This is also a game-changer for managers looking to review and give feedback on their team's calls.
What do you dislike about the product?
I've used their competitor's tools in the past and Gong does a fantastic job at providing a tool that's easy to use. One thing that could be improved is the follow-up notifications letting you know action items on the call.
What problems is the product solving and how is that benefiting you?
I have not experienced any problems at this point. Benefits have saved mem a lot of time not having to take notes so I can focus on being in the moment in each of my calls.
Gong is undefeated
What do you like best about the product?
Listening to elite producers and picking up new techniques to use in my own calls
What do you dislike about the product?
Gong is honestly a flawless platform, it has helped me numerous times in my career.
What problems is the product solving and how is that benefiting you?
See what I am lacking in my process, and try new things to get different results!
Great Training Tool
What do you like best about the product?
Easy access to previous recording and the ability to watch/listen over and over again to retain information
What do you dislike about the product?
Website sometimes takes a while to load.
What problems is the product solving and how is that benefiting you?
Helps me review my own personal training session and get feed back from co workers and managers at a later date by them being able to go back and listen to my recordings fromthe past if they are not ablet o attend in person.
Recommendations to others considering the product:
A great tool for reviewing previous calls or meetings and making them available to anyone in your organization that would like access to them
Great for keeping track of calls
What do you like best about the product?
I like being able to go in and listen to my calls and to see where the pauses in the conversation are/where I talked too much.
What do you dislike about the product?
I feel like sometimes it doesn't always record every call I have.
What problems is the product solving and how is that benefiting you?
I'm solving my issues with not making phone calls long enough or not being the best quality. I can see how I can work on specific aspects of my calls.
Lots of Data, Simple to Navigate
What do you like best about the product?
I like how easy it is to share clips and files with people on your team.
What do you dislike about the product?
The only negative thing I can say about Gong is that there are many features available. This may make it a bit time-consuming to learn each component thoroughly.
What problems is the product solving and how is that benefiting you?
With Gong, I can receive feedback from my supervisors and colleagues. We can share insight and build each other up.
Gong Review! :)
What do you like best about the product?
I enjoy the ability to not only listen to my calls I made directly through SalesLoft but I also can listen to my coworkers as well!
What do you dislike about the product?
Not much to dislike! I definitely can see maybe the interface getting a little bit more organized but other than that I enjoy the product!
What problems is the product solving and how is that benefiting you?
I am solving the problem of wondering what to say during calls especially when brining new people to the team, It is a great way to show the team what to say and how to say it.
Good Tool for reviewing calls and conducting call coaching - Intuitive UI - Strong Stats
What do you like best about the product?
Gong is very user friendly, it's UI is fairly intuitive and minimal training is required.
The AI provides good stats and a allow for a brief overview of call structure, but can be off at times and easily struggle with the variety of British accents (but to be honest, sometimes the team does as well).
It has functionality about managing pipeline that isn't currently used, but would probably match the quality of the product.
The availibity of overall call stats is a nice add on, especially to see your progress for call skills.
The AI provides good stats and a allow for a brief overview of call structure, but can be off at times and easily struggle with the variety of British accents (but to be honest, sometimes the team does as well).
It has functionality about managing pipeline that isn't currently used, but would probably match the quality of the product.
The availibity of overall call stats is a nice add on, especially to see your progress for call skills.
What do you dislike about the product?
There really isn't much to dislike with Gong. It does what it says on the tin.
AI could be more robust at analysing call structure, but that problem is related to accents.
Slight tweaks in usability would be nice to i.e being able to click a host's names to go to their calls, an ability to segregate calls by prospect, not just account, ability to tag calls with keywords for searching.
But seeing how far Gong has come reassures me they're going to continue to push to improve the software as time goes on
AI could be more robust at analysing call structure, but that problem is related to accents.
Slight tweaks in usability would be nice to i.e being able to click a host's names to go to their calls, an ability to segregate calls by prospect, not just account, ability to tag calls with keywords for searching.
But seeing how far Gong has come reassures me they're going to continue to push to improve the software as time goes on
What problems is the product solving and how is that benefiting you?
The problem of being able to easily review calls, and also share best practice, useful snippets and funny moments with the team.
The ability to add notes at specific times is incredibly useful for feedback, especially with working from home/remotely
The ability to add notes at specific times is incredibly useful for feedback, especially with working from home/remotely
Recommendations to others considering the product:
It's an incredibly useful tool for recording, analysing and sharing calls. They were the first in the market, but other providers have appeared, but Gong seem dedicated to staying innovative, adding features, and creating research findings to stay relevant
I definitely recommend using Gong!
What do you like best about the product?
I like how user-friendly Gong is. It is easy to figure out where you need to access information. I like the layout most.
What do you dislike about the product?
I honestly haven't found anything I do not like.
What problems is the product solving and how is that benefiting you?
We use Gong for multiple things. It helps us have access to pertinent calls and conversations. It is incredibly beneficial.
My Go To!
What do you like best about the product?
I love being able to listen to calls to get a better idea on what works with the best SDRs and then I incorporate what is working and what sounds the most comfortable.
What do you dislike about the product?
How I have so much more to learn haha! I really love the platform. I don't know of anything that you guys haven't thought of. Never did I know I needed a product so badly.
What problems is the product solving and how is that benefiting you?
Words tracks and small talk topics have been expanded more than I could have ever imagined! I am more productive by being able to listen not only to my mistakes but gain ideas as well.
Recommendations to others considering the product:
Use it!
Great platform for interviews and sales calls
What do you like best about the product?
I love the instant transcripts and section tagging, makes grouping like content together, also the slack integration
What do you dislike about the product?
Really only the coast associated with a full license
What problems is the product solving and how is that benefiting you?
We interview users of our software and this is great for sharing with the rest of the business and pulling out quotes for testimonials
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