Gong
Gong.ioExternal reviews
6,494 reviews
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Love Gong! Best meeting recorder as a CSM
What do you like best about the product?
I love that I can easily have notes for every client call and interaction. I can search transcripts I can send clips. The easy follow up email is stellar and saves me hours. As a client success leader; gong is an incredible library of company calls!
What do you dislike about the product?
Nothing! I really don’t dislike anything
What problems is the product solving and how is that benefiting you?
Client success. Customer health. Saving time as a CSM.
Super Useful!
What do you like best about the product?
Gong has completely transformed how I approach sales calls. Being able to revisit recordings, track keywords, and see engagement insights has made it easier to coach myself and improve. I especially like how it helps spot trends across deals and keeps the whole team aligned. If you’re in sales and not using Gong, you’re missing out.
What do you dislike about the product?
If I had to nitpick, the only downside is that sometimes call recordings take a little while to upload — but honestly, it’s a small tradeoff for everything else it helps me do.
What problems is the product solving and how is that benefiting you?
Gong helps me stay on top of my calls, identify what’s working (and what’s not), and continuously improve my outreach. It solves the problem of forgetting key details after a conversation and allows me to revisit calls for better follow-up and self-coaching.
Couldn't recommend more
What do you like best about the product?
Super user friendly and intuitive to use.
The AI features work really well and allow you to get a quick snapshot of calls as well as ask questions about previous calls on each account. In my role, I use gong every single day, whether it is to look at previous calls, help generate follow up emails or forecasting.
Integration with Salesforce and Salesloft work really well too.
The AI features work really well and allow you to get a quick snapshot of calls as well as ask questions about previous calls on each account. In my role, I use gong every single day, whether it is to look at previous calls, help generate follow up emails or forecasting.
Integration with Salesforce and Salesloft work really well too.
What do you dislike about the product?
Can't think of anything I dislike to be honest
What problems is the product solving and how is that benefiting you?
Accurate forecasting and sales cycle insights
Amazing product
What do you like best about the product?
So intuitive and easy to use and effective to get my call recordings
What do you dislike about the product?
The AI call summarization can be improved
What problems is the product solving and how is that benefiting you?
Saving data of my calls and reproducing in more insigntful manner
Great cross functional tool
What do you like best about the product?
Tool is of great help to catch technical conversations with clients, automatically record and transcript discussions. The efficiency gain are huge.
What do you dislike about the product?
Gong works very well, nothing to complain about
What problems is the product solving and how is that benefiting you?
Records and transcripts technical conversations.
Ability to share it cross functionally and externally.
Ability to share it cross functionally and externally.
Great work
What do you like best about the product?
I can search and find titles for video calls I want to listen to.
What do you dislike about the product?
Nothing that I can think of at the moment.
What problems is the product solving and how is that benefiting you?
To be able to watch other team members and learn strategies and technics from other Gong calls.
I use Gong as an Account Manager
What do you like best about the product?
I like that during a customer call, I can be fully focused and engaged without taking note, while before I had to take not and was loosing focus
What do you dislike about the product?
I think the AI capabilities are not always the best so sometimes I just paste the transcript in another AI tool
What problems is the product solving and how is that benefiting you?
it's helping me being focused during customer call as i dont have to take note
it also help me to go back to my previous call to see what i did well or bad
it also help me to go back to my previous call to see what i did well or bad
Indispensable research tool
What do you like best about the product?
As a product marketing manager, Gong gives me incredible customer insights that help me build personas, write better messaging, and develop more effective GTM motions across industries. I love it.
What do you dislike about the product?
It'd be great if Gong authored more high-volume analysis tools.
What problems is the product solving and how is that benefiting you?
Gong helps me gather customer use cases, identify partnership opportunities, and look for common themes across our user base.
Efficient and easy video call reviews
What do you like best about the product?
- Amazing transcript and timestamp functionality
- Easy to search by name, type of call, etc.
- Great way to categorize calls into folders and your own Watch Later lists
- Easy to search by name, type of call, etc.
- Great way to categorize calls into folders and your own Watch Later lists
What do you dislike about the product?
- Sometimes, timestamps and sentiments aren't fully accurate or could use more context
What problems is the product solving and how is that benefiting you?
I can't possibly be in every single user call our design and product team has. Gong helps me bridge the gaps and review what's really important.
Great summarised meeting notes incl action points!
What do you like best about the product?
Great summarised meeting notes incl action points!
easy to implement and use.
I like that it notifies others in the meeting that the call is being recorded on entry.
easy to implement and use.
I like that it notifies others in the meeting that the call is being recorded on entry.
What do you dislike about the product?
the last recording I did didn't work and I wasn't able to send it to the customer
What problems is the product solving and how is that benefiting you?
summarising meeting notes and action points saving a lot of time
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