Gong
Gong.ioExternal reviews
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Gong Convert
What do you like best about the product?
Setting gong up and training reps was extremely easy and straightforward. I've found the transcripts and trackers to be best in class compared to other vendors in the space.
What do you dislike about the product?
There are a lot of different reports to look at right out of the gate. I wish it was easier to see trended reports for example, tracker topics mentioned over time.
What problems is the product solving and how is that benefiting you?
Training and Enablement. Coaching newer reps and quicker onboarding.
Gong is leaps and bounds ahead of any call review platform
What do you like best about the product?
I like that Gong is very easy to navigaate
What do you dislike about the product?
My only dislike is that not every call shows up in Gong. Sometimes I will have had a great convo, enough to have marked down the actual call time and the person only to go in Gong and not be there.
What problems is the product solving and how is that benefiting you?
My call quality has gone up with consistent use of Gong
Very Helpful
What do you like best about the product?
I love that Gong has helped me review past meetings and sales calls to help me be successful in my work
What do you dislike about the product?
Nothing so far! Easy to navigate and has been very helpful
What problems is the product solving and how is that benefiting you?
I have realized that reviewing my calls with Gong has helped me improve my phone interactions significantly
Recommendations to others considering the product:
Won't regret using Gong. Very helpful with training and reviewing sales calls
Gong is a gamechanger
What do you like best about the product?
Gong has been so helpful with the automatic recording of my own interactions with clients as well as recordings between colleagues for reference and growth. It is so lovely to be able to refer to these interactions for understanding blindspots in my own approach as well as studying the approach of team members I admire for their own success and approach to sales. The automatic breaking down of calls into identifiable subject portions of calls is a huge gamechanger in terms of analyzing areas where I can refine my approach as well as areas I should be proud of. Definitely a gamechanger in personal development in my role with Grubhub.
What do you dislike about the product?
There really isn't much I can say about it not being an extremely helpful tool.
What problems is the product solving and how is that benefiting you?
Identifying blindspots in tone and approach, areas where I may be talking too much without realizing it or overcomplicating something that needs to be more simply put for us to best serve our clients and not dissuade them unnecessarily from deciding to take on our products in a way that will work out in their best interest.
Save time, improve notes, improve training
What do you like best about the product?
The ability to pinpoint key topics of conversation and navigate to them immediately.
What do you dislike about the product?
Setup required for proper use of teams tool.
What problems is the product solving and how is that benefiting you?
Solving for: Time spent reviewing notes. Time spent sifting through old calls for nuggets of information. Time it takes to request and receive feedback and insights from manager. Difficulty remembering minute details of dozens of conversations.
Realized: Huge time savings. Easy to get and give feedback on calls and train new hires. Can go through any conversation in detail in minutes.
Realized: Huge time savings. Easy to get and give feedback on calls and train new hires. Can go through any conversation in detail in minutes.
Great experience but could be a bit more user friendly
What do you like best about the product?
Listening to calls with a transcript as well as seeing what percentage of the conversation is me talking.
What do you dislike about the product?
It could be easier to filter my calls when I am looking for a specific one or specific set of ones.
What problems is the product solving and how is that benefiting you?
Being able to review things I have forgotten in conversation. Also really nice that it shows the percentage that I talk vs how much the decision maker talks
Recommendations to others considering the product:
Take advantage of all features
Cross-departmental magic
What do you like best about the product?
Gong created a strong feedback look in our organization. Sales, marketing, product, and our executive team all use it.
What do you dislike about the product?
There's no love for account management and account-level view in the platform. It's a massive area of opportunity.
What problems is the product solving and how is that benefiting you?
We are closing more deals, having better market intelligence, and a more robust feedback loop.
Excellent sales enablement tool
What do you like best about the product?
feature rich, great to share with customers to revisit topics covered or if a key decision maker is not present. also great for training and development to add context and additional insight to training calls.
What do you dislike about the product?
i wouldn't say there is anything i dislike, for this kind of tool its best in class.
What problems is the product solving and how is that benefiting you?
quicker turnaournd on deal, ability to revisit topics discussed, training and development (call coaching).
Super helpful when on boarding to see real time conversations
What do you like best about the product?
The ability to skip through and collaborate on conversations.
What do you dislike about the product?
Hard to find the correct meeting when searching through the vault.
What problems is the product solving and how is that benefiting you?
collaboration on conversations and getting feedback from managers.
Gong is the best!
What do you like best about the product?
That you are able to snip the ca;;s and send them to your clients after
What do you dislike about the product?
Sometimes it takes a while to transcribe
What problems is the product solving and how is that benefiting you?
I can over my calls and understand them on a deeper level
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