Gong
Gong.ioExternal reviews
6,518 reviews
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With more Virtual Meetings in Enterprise sales - Gong is a must have
What do you like best about the product?
Deals tab. I can get a much clearer sense of how real the forecast is.
What do you dislike about the product?
I prefer the older version of deals tab. I could view correspondence within deals in the deal tab much easier vs the new look. The data is still there but is not as easy to navigate for me.
What problems is the product solving and how is that benefiting you?
Better forecasting. Ability to dive into deals at key moments vs when it's too late. More accountability within the sales org. Better training, etc.
Business Development Representative Using Gong
What do you like best about the product?
I like call recordings the best because it is very beneficial to improve skills and remember helpful information from a call.
What do you dislike about the product?
I dislike the organization of the website the most.
What problems is the product solving and how is that benefiting you?
It helps me improve my cold calling skills and reflect on old convos to get important information. My manager also coaches our team with Gong.
Totally spoiled
What do you like best about the product?
automatic call recordings, ability to easily search through all emails and transcripts of previous calls with an opportunity for keywords, collaborating on recorded calls with team members, sharing snippets of calls with prospects, deal board with activity dots
What do you dislike about the product?
no way that i know of to manually force a sync with salesforce, so sometimes the dealboard is outdated if you've recently updated opportunities in SFDC
What problems is the product solving and how is that benefiting you?
I can focus on actively listening to prospects and demonstrating the value our solution provides them instead of worrying about taking detailed notes - gong will essentially take care of that for me. I don't have to wonder if certain topics were covered on previous calls because i can simply search keywords and find them.
User friendly, great analytics
What do you like best about the product?
Gong's call analytics are top-notch. We can get insights from the calls our reps are placing by alerting off of keywords or phrases, and even alerting off of keywords/phrases that don't get used. For example, we have an alert for when urgency is not created in a call.
What do you dislike about the product?
Onboarding took a little while from an admin perspective, but the end-users didn't feel any of the pain.
What problems is the product solving and how is that benefiting you?
We've been able to add visibility into what our prospects want and deliver that feedback directly to our product team. In addition, we use Gong to see how new Marketing materials are landing and provide real feedback back to the team.
Great Tool that Provides Actions and Insights for Any Field Organization
What do you like best about the product?
The technology is so flexible. It enables you to look at an account or opportunity at the macro or granular level. For example, you can listen to a call, read transcripts, search for keywords/ callers/ accounts or just look at interactions.
What do you dislike about the product?
There is not much to dislike. For the product roadmap, I hope they consider deeper integration with SFDC by adding contact information or organizational mapping.
What problems is the product solving and how is that benefiting you?
Field knowledge of our solutions and positioning. Competitive intelligence. Deal activity and coaching.
#1 Best Tool in our Tech Stack
What do you like best about the product?
Gong has the most reliable recording capabilities and call analysis than any other software.
What do you dislike about the product?
This is nitpicky, but the user experience / page layout could be made simpler.
What problems is the product solving and how is that benefiting you?
We've tried other tools to record our sales conversations, but nothing has worked like Gong. It's very reliable and low-maintenance.
Call recording made easy
What do you like best about the product?
Call recordings are still a great benefit and ease of use is still great!
What do you dislike about the product?
The data the needs to passed back an fourth is not as customizable as our business needs it to be.
What problems is the product solving and how is that benefiting you?
Main problem was to ensure that our enterprise team stayed complaint when recording calls. Gong makes it easy to ensure that all parties involved in calls or meetings know that the call or meeting is being recorded. We also needed a way to log meeting activity consistently in salesforce for commission payout and other needs.
Gong Review
What do you like best about the product?
The entire functionality of Gong is amazing. Having transcripts post-call is great, especially for managers to review calls without having to always listen in. I think keywords is anotehr great functionality that can be used to help ensure reps are mentioning specific things in phone calls.
What do you dislike about the product?
Nothing honestly. Gong has been fantastic. Even the experience I had with customer service was fantastic.
What problems is the product solving and how is that benefiting you?
Call recording, tracking and training. Being able to ensure successful conversations with prospects that we can use to learn from.
Onboarding Nightmares are no more
What do you like best about the product?
The ease of administration. It's easy to set up and easy to maintain. It's also just so much more than a recording platform. Being able to easily identify certain types of conversations and important parts of conversations without listening to an entire 60-minute call is amazing. There are also endless use cases. Rolling out a new product? Give your product team a license to gather feedback.
What do you dislike about the product?
While the setup was easy and it's easy to maintain, there were some hiccups with the technical setup with Zoom. It got sorted but it slowed down our time to utilize the tool across the org.
What problems is the product solving and how is that benefiting you?
Our onboarding was a challenge. We had a long list of recordings that reps would identify as "good calls" but what was considered "good" was subjective. Gong takes opinion out of it. It identifies good, bad, etc as well as identifying key pieces of calls that are important. There is no need for someone to waste time listening to calls where 1/2 of the content is fluff or irrelevant. We have keywords set up for our different rev orgs and it helps them identify things specific to their role and team.
Easy to use for all types of users
What do you like best about the product?
It's easy to fast forward or back track on a conversation, as well as to look up specific key words for our sales team like "objections."
What do you dislike about the product?
The security profiles are not as customizable as we'd like.
What problems is the product solving and how is that benefiting you?
The ability for less experienced sales reps to learn from others; the ability to catch reasons why we may not be converting deals.
Recommendations to others considering the product:
Make sure that you clearly evaluate who needs to record conversations versus simply listen to others.
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