Gong
Gong.ioExternal reviews
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Impressive, They've thought of Everything!
What do you like best about the product?
I really like the insights they provide. Every company boasts "insights", and they usually fail to answer the questions we actually ask. As I navigate Gong, all the questions I would ask are answered by the data-driven insights they provide.
I also love how simple the setup is. Everything about the product is intuitive.
I also love how simple the setup is. Everything about the product is intuitive.
What do you dislike about the product?
The transcription is not perfect. That's a lot to ask for, but it's really the only thing I dislike about Gong, well... and maybe that the deal board only updates every 4-6 hours. :)
What problems is the product solving and how is that benefiting you?
The deal board is the best forecasting tool we have. We've build dashboards in DOMO, but Gong's presentation is better.
From the deal board we can see the forecast as well as how well we're working the deals, with activity levels, SNEs, and other insights that Gong provides out of the box.
We have set up trackers to spot poor sentiment on renewal calls to help management identify risky renewals.
From the deal board we can see the forecast as well as how well we're working the deals, with activity levels, SNEs, and other insights that Gong provides out of the box.
We have set up trackers to spot poor sentiment on renewal calls to help management identify risky renewals.
Insights, enablement, and more!
What do you like best about the product?
The insights into potential risks for our deals, we can get ahead of as many potential deal killers as possible.
What do you dislike about the product?
I honestly cannot think of any at this time.
What problems is the product solving and how is that benefiting you?
How we can be in the drivers seat for deals.
Building an enablement library for our team.
Marketing can see what is working to help us build better collateral.
We can review the good, the bad and the ugly as a team to learn.
Coaching for our sales reps.
Sales leaders can jump in and assist easier.
Building an enablement library for our team.
Marketing can see what is working to help us build better collateral.
We can review the good, the bad and the ugly as a team to learn.
Coaching for our sales reps.
Sales leaders can jump in and assist easier.
Game Changer - Essential Software for Enablement and Deal Intel
What do you like best about the product?
-Deal board let's us see which deals have risk and why (not a black box oppty score)
-Visualize which deals have activity and when
-Thought leadership at the company
-Automatically update SFDC with competition mentioned and other items
-Shows which reps are getting ghosted the most
-Helps with fast ramp time
-Saves times on jotting down notes
-Visualize which deals have activity and when
-Thought leadership at the company
-Automatically update SFDC with competition mentioned and other items
-Shows which reps are getting ghosted the most
-Helps with fast ramp time
-Saves times on jotting down notes
What do you dislike about the product?
-Pricing is getting expensive and we want everyone to use the tool
What problems is the product solving and how is that benefiting you?
Deal visibility, AE an SDR ramping
Very useful for Sales reps
What do you like best about the product?
call recording, analytics, logging in salesforce
What do you dislike about the product?
automatically assigns to an opportunity, even if it's incorrect
What problems is the product solving and how is that benefiting you?
call recording for sales enabement
An invaluable resource for our existing customers
What do you like best about the product?
I love having the ability to share training session recordings out with my customers as soon as they're finished. It allows them to review areas we have discussed and share with any team members who missed the session. I also love the ability to find key words from calls to reference back to the product team for feature requests, bugs etc.
What do you dislike about the product?
I don't like the default number of days the recording is available for when I send it out to my customers. I'll usually push it to 30 or 60 days, but I don't see the purpose of having a limit
What problems is the product solving and how is that benefiting you?
More self-driven training for customers
Easy and convenient
What do you like best about the product?
- Easy to use and navigate through
- Can easily find the calls that I'm interested in
- Interface is easy on the eyes; not crowded or cluttered
- Can easily find the calls that I'm interested in
- Interface is easy on the eyes; not crowded or cluttered
What do you dislike about the product?
I haven't found one yet and hopefully won't.
What problems is the product solving and how is that benefiting you?
Gong helps me find resources I need to do my job better.
It is a great tool to collaborate with the team
What do you like best about the product?
I have used wingman in the past, and I believe Gong is 10 times better
What do you dislike about the product?
It is a bit hard to understand initially. But you'll get the hang of it soon enough.
What problems is the product solving and how is that benefiting you?
Our demos get recorded there. These demos are reviewed by sales leaders and the same can be used to coach our sales team.
Recommendations to others considering the product:
This is the best tool out there. It integrates seamlessly with other tools
A Great Tool, When Used
What do you like best about the product?
The ability to search the database of past calls for keywords
What do you dislike about the product?
Some user interface just isn't as smooth as I'd hope. The AI for suggested tasks and so forth just aren't really useful. I'd hope we could rely on Gong to reliably suggest helpful tasks.
What problems is the product solving and how is that benefiting you?
Training for new AE's is made a lot easier.
Recommendations to others considering the product:
Just be sure that it is, in fact, being utilized by the team for training.
Tool that helps Customer Success and training
What do you like best about the product?
Gong automatically records all our Sales and Customer Success calls regardless of the tools we use (Teams, Zoom, GoTo, etc) and each recording is sent out with very detailed and helpful information about the call. The analytics help us identify opportunities for training as well as sales opportunities. If there are specific calls to action, these are called out. We can isolate portions of the call and send them to appropriate teams for review. It just makes it very easy for us to get relevant data about our teams calls and we are able to more quickly take action as needed. We have even had customers inquire about this for their own teams. If you have a sales or Customer Success team making outbound or onboarding/training calls, I would recommend using Gong tools.
What do you dislike about the product?
Not sure if it is available or we don't pay for the service yet but transcription of calls is not available when you share a call with Customers. Our services cater to the accessibility community and transcription is very important. This would be a big win for our team if it was available.
What problems is the product solving and how is that benefiting you?
We have been able to see a 20% quicker onboarding of new staff as a result of recorded calls, reduced additional customer trainings by 38% (by using recordings) and our Sales team has improved time from discovery call to close by 16%. We don't have data to support but I know we are seeing improvements on action items that are called out during calls.
Great for Meeting Recordings and Sharing Internally/Externally
What do you like best about the product?
I like that I can share a link to a recorded call with my customers, rather than trying to email a large video file.
What do you dislike about the product?
I would like to have better organization with Gong to be able to easily find a previous call I'm searching for. With current search functionality, it can be difficult to find a previous call I'm looking for.
What problems is the product solving and how is that benefiting you?
We are able to come back to information provided in customer calls and always have the recorded calls as a reference. Gong also eliminates the need to manually click 'Record' like you need to in Zoom. It's nice to have it automatically record the meeting when external attendees are included in the call.
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