Gong
Gong.ioExternal reviews
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Love Gong for note taking
What do you like best about the product?
The note takign feature is excellent. Specifically, I love how I can review a sales call via audio or transcript.
What do you dislike about the product?
No complaints at the moment. I could stand to learn more about other features.
What problems is the product solving and how is that benefiting you?
With gong, I now have the ability to take perfect notes while simultaneously giving 100% of my concentration to my customer
Gong just makes sense
What do you like best about the product?
I love the simplicity of listening and reviewing calls directly from my desktop or mobile phone. The ability to time stamp and provide feedback is imperative. I also love that I am alerted when a member of my team has completed a call or demo so that I can prioritize what is needed to listen to. It is great to have my entire team accessible and also create filters to make it easier to track. Ultimately, I appreciate Gong's ability to centralize all communication for review and feedback to share, coach, and provide immediate or delayed training for my staff and other teams as well.
What do you dislike about the product?
I would love a better live listen option. When we are accessing into calls, it is based on recordings or jumping into a zoom call. I would love the ability to "secret shop" and live listen without being visible in the call. That functionality would take me from a 9 to a 10.
What problems is the product solving and how is that benefiting you?
Providing tangible and script feedback. I can not get around to everyone but Gong allows me to provide coaching and feedback at any time.
Gong Sales Call Review Tool
What do you like best about the product?
I like the ease of use in collaboration around reviewing calls and making notes/giving feedback on areas where improvement is to be made.
I like the % of talk time feature which highlights patterns for improvement of active listening as well as highlighting good open ended question asks prompting further discussion.
I like the % of talk time feature which highlights patterns for improvement of active listening as well as highlighting good open ended question asks prompting further discussion.
What do you dislike about the product?
I don't have anything negative to really say. All systems and automation work as intended and upload quickly. Transcribing feature still needs improvement to be more accurate but its not something that is too impactful in general use.
What problems is the product solving and how is that benefiting you?
Skill improvement and knowledge gaps being highlighted. Enabled feedback to be given even after a call may be missed due to conflicting schedules. Has made team members more accountable with greater transparency leading to improvement.
Recommendations to others considering the product:
If you're in Sales and work across larger organizations with long sales cycles you would be doing yourself a disservice not to look at tools like Gong to drive performance improvements in your sales team.
Great value from the start
What do you like best about the product?
A few features have stood out to me so far and have added value. The call recap with actions to take, call summaries, and the keyword searches have been valuable to date. Also the talk ratio analysis!
What do you dislike about the product?
Not much, so far I am finding a lot of value from using Gonog.
What problems is the product solving and how is that benefiting you?
- Talk ratio (making sure I am talking less)
- making sure there is multi-threading with your deals
- Seeing your last outreach on deals has already helped me
- making sure there is multi-threading with your deals
- Seeing your last outreach on deals has already helped me
Gong- enhancing your sales approach
What do you like best about the product?
I like how Gong is able to very accurately transcribe and break down each caller's speaking duration during a sales call.
What do you dislike about the product?
Sometimes Gong's call review can take a while to process. Other times, it's pretty fast.
What problems is the product solving and how is that benefiting you?
I have used Gong to look to review my sales pitch and approach. Noticing important details the prospect might have brought up that I failed to hear during the call. Additionally, it's helped me remove fillers like "umm" and "you know" from my typical sales calls.
Excellent tool for sales team enablement
What do you like best about the product?
Simple to review past meetings, jump to a specific speaker, easy to access
What do you dislike about the product?
nothing works as expected ...............
What problems is the product solving and how is that benefiting you?
Ability to attend past meetings, instead of being on the call with the customer
Recommendations to others considering the product:
Very useful
Awesome tool
What do you like best about the product?
Great for onboarding new reps and sharing "what does good look like?"
Great for leaders, sellers and even customers when it comes to knowledge-sharing, best practices, source of truth with customers, etc.
Great for leaders, sellers and even customers when it comes to knowledge-sharing, best practices, source of truth with customers, etc.
What do you dislike about the product?
Nothing, it's great, no complaints. Thx Gong
What problems is the product solving and how is that benefiting you?
Improved new hire onboarding
One of the best tools I have used in a while
What do you like best about the product?
The ability to automatically sign in to my calls with prospects and customers and record the meeting
What do you dislike about the product?
Inviting Gong into the meeting is still a little difficult as we have to send an email to a gong email address. Would be nice if there was a button or something that can automate this process
What problems is the product solving and how is that benefiting you?
Ability to focus in meetings knowing that there is a Gong recording that I can fallback on after the meeting to review.
Gong has also been really helpful for learning as I can review calls by my peers to see how they handle similar meetings.
Gong has also been really helpful for learning as I can review calls by my peers to see how they handle similar meetings.
Great product to boost sales and retention
What do you like best about the product?
Able to review calls with clients and review the ups and the downs of a call. Great for coaching opportunities
What do you dislike about the product?
Sometimes the transcripts do translate clearly
What problems is the product solving and how is that benefiting you?
Used for trainings to help improve retention and upsell techniques.
Gong is incredible. Saves me daily!
What do you like best about the product?
I love that I can see the calls that were set up before me. My SDRs do okay, but don't take great notes, and don't always pick up the same things I might in a call. I love going to listen to the calls myself to prep. I also love that I can just jot down a timestamp of an important note in a call instead of trying to write it down.
What do you dislike about the product?
I like that they have call statistics, but I would like to see more where I fall in a given range, compared to my peers. I think it may just be a setting to turn on, but when they say that my average wait time is 0.7 seconds, is that good or bad?
What problems is the product solving and how is that benefiting you?
Taking notes. Gathering all the possible details. Training. Checking on my account development team to see what their calls really are like.
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