Gong
Gong.ioExternal reviews
6,518 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Amazing software
What do you like best about the product?
I love the insights Gong gives during sales calls, that they let you skip between speakers and that they also transcribe the call for you. It helps our marketing team quickly skim through the conversation and pull out key insights!
What do you dislike about the product?
This is the first software I have used of its kind and can't think of any downsides.
What problems is the product solving and how is that benefiting you?
We have realized immense benefits in our marketing campaigns by being able actually to listen to the pain points of our prospects.
Using Gong to optimize sales skills, structure & success for a small team.
What do you like best about the product?
I like the meeting transcriptions & data I'm able to pull from those recordings.
What do you dislike about the product?
We do not have a need for some of the deal tracking products
What problems is the product solving and how is that benefiting you?
We are uncovering gaps and leveling up sales skills
Awesome Gong
What do you like best about the product?
Automatic call records while on customer calls.
What do you dislike about the product?
Nothing as of now, I really like using Gong
What problems is the product solving and how is that benefiting you?
Whenever I feel that I have missed something in a call, I always go back to the recording and revisit the call and then will add the points.
It gives me access to view other's calls as well, which is excellent to shadow some amazing calls, discussions that happened with others, making me learn more about our product, how the customer thinks and reacts.
It gives me access to view other's calls as well, which is excellent to shadow some amazing calls, discussions that happened with others, making me learn more about our product, how the customer thinks and reacts.
Recommendations to others considering the product:
Nothing as such at this point in time
Insightful and easy to use
What do you like best about the product?
That the audio recordings are converted to text transcripts for quick viewing.
What do you dislike about the product?
Sometimes it takes a long time for my calls to be uploaded to Gong.
What problems is the product solving and how is that benefiting you?
Lack of continuous sales training. Being able to hear what works well for my coworkers and having the chance to critique myself.
Incredibly Useful tool!
What do you like best about the product?
I love the transcribe feature as well as the "action items" after a call. When you work with a ton of clients, this comes in handy to make sure you are closing all gaps on the next steps and not leaving anything out!
What do you dislike about the product?
The transcribe feature doesnt always pick up exact words, but you can always jump to the video to clarify.
What problems is the product solving and how is that benefiting you?
It is so much easier for follow ups and not leaving out important details. It helps you follow up with all action items you stated!
Gong is great for all aspects of Sales
What do you like best about the product?
I like the ability to go back and look at calls with all the information being labeled (who is talking when, subjects being talked about, etc)
What do you dislike about the product?
Nothing so far, UI/UX is great. Emails sent after every call is annoying but that is easily fixed in settings.
What problems is the product solving and how is that benefiting you?
Identifying pain points, bettering myself as a sales person, updated Salesforce with notes from the calls
Great notetaker
What do you like best about the product?
- The ability to speed up watching callbacks
- transcripts
- seeing who is talking when
- grouping of certain clients timeline
- transcripts
- seeing who is talking when
- grouping of certain clients timeline
What do you dislike about the product?
- UI somewhat hard to find what I need on first search
What problems is the product solving and how is that benefiting you?
Playing back customer calls, to take better notes!
Learning from My Successes and Failures
What do you like best about the product?
When management reviews my calls and offers suggestions, it is much easier to go back and listen to the conversations and hone my skills.
I can also learn from the most successful people in the office by listening to their calls.
I can also learn from the most successful people in the office by listening to their calls.
What do you dislike about the product?
The only complaint is that the system is so robust that there is a lot to learn to help improve my conversations with prospects. I am learning to master it little by little.
Ongoing training and an online tutorial video would also be beneficial.
Ongoing training and an online tutorial video would also be beneficial.
What problems is the product solving and how is that benefiting you?
Accessing the calls is easy. I have not encountered any problem that increased usage wouldn't address.
It's just becoming more familiar with the program; time will solve that.
It's just becoming more familiar with the program; time will solve that.
Really Impressed
What do you like best about the product?
I am impressed with the depth of the system. Also, the insight dashboard is very helpful and nice to view at a glance.
What do you dislike about the product?
The actual dictation is a bit inconsistant
What problems is the product solving and how is that benefiting you?
It is nice not to try and keep notes on a call and just go back and review later when you have time.
Game Changer for the Customer Success Org
What do you like best about the product?
The level of visibility we get with Gong (and didn't have previously) is amazing. Gong has become a critical part of our customer 360 view allowing us to, as a team, grow our skills by sharing the calls that work and collaboratively improving on the calls that don't.
What do you dislike about the product?
Not a dislike as much as something we don't really need/use is the deal tracking capability. I'd imagine it's great for sales but it's not really something we care about for my team.
What problems is the product solving and how is that benefiting you?
With Gong we've improved our call quality considerably in conjunction with a team review process, we've simplified note taking and followup (the historical issue of missing context/content when you are writing other key points down during a call) in addition we've been able to have a more nuanced handoff from Sales to CS given that CS can review sales calls for incoming new customers to really get the full understanding of what customers expectations were going in. This is HUGE and simplifies our handoff significantly.
showing 3,171 - 3,180