Gong
Gong.ioExternal reviews
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Gong
What do you like best about the product?
Actionable insights on what I've promised to do for the prospect.
What do you dislike about the product?
Topics AI is sometimes are inaccurate on the bottom of the screen.
What problems is the product solving and how is that benefiting you?
Easy, efficient call review!
Recommendations to others considering the product:
Great sales tool for progressing deals forward and deal coaching.
Learn and sale more
What do you like best about the product?
The ability to understand and listen to calls to correct mistakes made and to learn from others. Also, the email follow-up the next day.
What do you dislike about the product?
the time that takes for a call to be available after the call
What problems is the product solving and how is that benefiting you?
Self-training has improved. Easy to navigate and easy to share with others
Gong is the best learning tool
What do you like best about the product?
As a new employee, Gong has helped me ramp up faster than I imagined.
It's the perfect tool to complement your company's onboarding process; while you have that first week free-time, take advantage of Gong and hop in to listen to the team's calls.
It's the perfect tool to complement your company's onboarding process; while you have that first week free-time, take advantage of Gong and hop in to listen to the team's calls.
What do you dislike about the product?
Least helpful is that if you leave the Gong tab unattended too long, you'll have to refresh the page and remember where you left off on the call to listen.
What problems is the product solving and how is that benefiting you?
Teaching discovery questions
Excellent platform to improve your negotiation perfomrance
What do you like best about the product?
It's very intuitive and easy to use. Excellent tool.
What do you dislike about the product?
the volume metrics instead of the text, those bars and colour don't seem to have any significance
What problems is the product solving and how is that benefiting you?
improving my negotiation skills by listening to my colleagues and superiors
Recommendations to others considering the product:
no recommendations. It's great
Great learning tool
What do you like best about the product?
Looking at my stats after calls and understanding where I can improve most in comparison to my team
What do you dislike about the product?
Nothing so far! I think maybe it could use the timeline to pick up on different conversation topics a bit more
What problems is the product solving and how is that benefiting you?
Keeping deals in control and understanding where I can improve my own approaches
Great for Sales / Call intelligence
What do you like best about the product?
Easy to implement
AEs use it all the time
best tool for sales managers
Used by our product team for insights, as well as marketing
AEs use it all the time
best tool for sales managers
Used by our product team for insights, as well as marketing
What do you dislike about the product?
They've launched new functionality like 'Deals' which looks awesome, we just haven't adopted yet. More training and documentation here would be helpful.
What problems is the product solving and how is that benefiting you?
Visibility, Improving rep performance, training, coaching.
Recommendations to others considering the product:
Training for newer functionality
Gong is amazing. it is very helpful for follow-ups to have a recording and transcript for all calls
What do you like best about the product?
Recordings and the ability to revisit discussions and customer interests
What do you dislike about the product?
There is nothing wrong with gong. It is great.
What problems is the product solving and how is that benefiting you?
Sales call recaps
Recommendations to others considering the product:
buy it
Great tool for Sales Enablement!
What do you like best about the product?
Gong makes it incredibly easy to relisten to your calls to find areas of improvement. Also, it gives you access to a massive database of calls across your company. To upskill and improve my messaging, I will listen to the calls of my team's top performers and take notes on what elements to incorporate into my work. Gong makes it seamless to enhance my development by enabling easy access to thousands of videos.
What do you dislike about the product?
I haven't had any negative experiences with Gong so far.
What problems is the product solving and how is that benefiting you?
WIthout Gong, sometimes it's tedious to review calls and go back to an exact moment when I want to check what a customer said. Gong's built-in transcription makes it easy to search a keyword a customer said to find the precise moment when the customer was elaborating on the topic.
Great experience!
What do you like best about the product?
Ability to listen to previous calls and analyze different steps of a sales call.
What do you dislike about the product?
Some discrepancy with the "deals" tab and what deals I have.
What problems is the product solving and how is that benefiting you?
Listening to previously recorded calls of my own and finding areas of improvement.
Great Helper for Meetings
What do you like best about the product?
The possibility to overlook the meetings and extract always the best insights from them.
What do you dislike about the product?
The lack of capacity of language transitions.
e.g - Portugues>english ( vice or versa)
e.g - Portugues>english ( vice or versa)
What problems is the product solving and how is that benefiting you?
The possibility to revisit some topics and points discussed during the meetings.
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