Gong
Gong.ioExternal reviews
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Katherine Gong Review
What do you like best about the product?
The AI call summary is super helpful, as is the category / subjects they can identify and the time in which those categories are talked about
What do you dislike about the product?
Not really one that i can think of at the moment! We really enjoy using Gong.
What problems is the product solving and how is that benefiting you?
I work on the product team, so I am not frequently on calls with customers. It is extremely helpful to be able to quickly watch our sales + CS teams talk to clients directly and hear product painpoints / how the product is impacting the deal. We don't have time to listen to the full call, so the conversational intelligence is sooo valuable to click directly into the relevant parts of the convo.
I use Gong for internal call records in my current organisation
What do you like best about the product?
I Likes interface looks like a fun tool, very easy to use shows all our call recording in list just select to listen also has transcript which is a plus
What do you dislike about the product?
There isn't anything I I can point out currently.
What problems is the product solving and how is that benefiting you?
I use Gong to listen to my internal meeting call records which helps me understand my mistakes for improvement
Great tool to keep track of your customer conversations
What do you like best about the product?
I like the way it accurately transcribes my calls and provides a summary on email after the call is over. Helps us work efficiently. Its also very easy to use and has a vast number of features.
What do you dislike about the product?
Perhaps some features in Gong engage and flow could definitely benefit from improvement
What problems is the product solving and how is that benefiting you?
Gong is solving mass emailing for me. I can run cadences efficiently.
It is also helping me with listening to peer sales calls and finding areas of improvement. It makes all of this very easy.
It is also helping me with listening to peer sales calls and finding areas of improvement. It makes all of this very easy.
A real time-saver!
What do you like best about the product?
AI functionality that summarises highlights of the call and CTAs saves me a lot of time so I can focus on engaging with my customer instead of taking notes.
I can also listen to calls lead by other colleagues for cross-collaboration.
I can also listen to calls lead by other colleagues for cross-collaboration.
What do you dislike about the product?
Setting up the integration to enable automatic call recording was not clear / straightforward.
It doesn't allow a single customer that may have different brands integrate under one name so that when I search for calls I don't need to search in each individual brand. I would like to search for this from a central place.
No place to add meeting notes and keep record of the key information /status of an account.
It doesn't allow a single customer that may have different brands integrate under one name so that when I search for calls I don't need to search in each individual brand. I would like to search for this from a central place.
No place to add meeting notes and keep record of the key information /status of an account.
What problems is the product solving and how is that benefiting you?
Saves me a lot of time so I can focus on the content of the call instead of taking notes.
I can very quickly be brought up to speed on the status of accounts that have been handed over to me.
I can very quickly be brought up to speed on the status of accounts that have been handed over to me.
Saving time, boosting productivity
What do you like best about the product?
The note taker and the ability to check information about the calls.
What do you dislike about the product?
The recording at the beginning telling client we are recording the call it is quite awkward.
What problems is the product solving and how is that benefiting you?
Taking notes, storing information, ability to find information from previous calls/emails, creating follow up emails
Best software!
What do you like best about the product?
I love the ease of use, the ability to auto generate summaries and actions that read really well, easy to share snippets. I use it every day and it saves me SO much time as a CSM
What do you dislike about the product?
I know its an expensive tool but it is fantastic
What problems is the product solving and how is that benefiting you?
time saving, generating replies, easy to find snippets of conversation
Really good experience using Gong and surprised.
What do you like best about the product?
Most helpful thing about Gong is the making highlights as a bulletpoints. It helps no need to rewatch whole online meeting. And of course voice to transcrption, even there is 2 other countries people talking. Me and my partner used Gong I'm Mongolian he is from Spain. Gong understands our pronanciation converted whole text. At last making a conclusion of our meeting that's amazing
What do you dislike about the product?
I think for there is no dislike function. I never had a better experience than Gong.
What problems is the product solving and how is that benefiting you?
Gong has left us good history and archive. Time saving no need to rewatch meeting.
Great expierience
What do you like best about the product?
I've been really impressed with Gong, especially with the new AI features they've rolled out recently. The AI is helping me work more efficiently—summarizing calls, highlighting action items, and making it easier to stay on top of follow-ups. It's definitely saving me time and helping me focus on selling instead of note-taking.
That said, I do wish the call transcriptions were available a bit faster. Sometimes there's a delay before I can get the insights into Salesforce, which slows down my workflow a little. If transcription speed improves, it would be close to perfect.
Overall, it's a great tool that's made a noticeable difference in how I manage my deals.
That said, I do wish the call transcriptions were available a bit faster. Sometimes there's a delay before I can get the insights into Salesforce, which slows down my workflow a little. If transcription speed improves, it would be close to perfect.
Overall, it's a great tool that's made a noticeable difference in how I manage my deals.
What do you dislike about the product?
I do not dislike anything about Gong and like using it daily to keep my calls organized.
What problems is the product solving and how is that benefiting you?
My ability to keep track of the whole conversation after the fact.
Gong is the best piece of Sales Tech Around
What do you like best about the product?
Save yourself a ton of time during follow up. You don't have to remember everything and can really focus on what is important during the call. I use gong multiple times a day and always leverage the GenAI features!
What do you dislike about the product?
I wish the outreach and gong sync was better but it still works!
What problems is the product solving and how is that benefiting you?
It allows me to focus on what is important and I can save time in my day to day.
Best tool for an SDR!!
What do you like best about the product?
What I like best about Gong is the Flows feature — it gives clear visibility into deal progress and helps align teams by mapping out key steps and stakeholder engagement. It makes pipeline management much more efficient.
What do you dislike about the product?
The only explanation I can think of is that even with the Gong extension installed, if you send an email directly from Gmail rather than through Gong, it won’t be tracked or reflected in Gong’s analytics
What problems is the product solving and how is that benefiting you?
Gong solves the lack of visibility into customer conversations and deal progress, helping improve coaching, forecasting, and deal outcomes. It keeps me informed and aligned with the team.
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