Gong
Gong.ioExternal reviews
6,536 reviews
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Price diversity, Intuitive interface, highly trained customer support team.
What do you like best about the product?
To start with Gong is a very cost effective tool,has a very highly trained customer support, that will cater for all the queries.
The user friendly interface enables, easy additional and removing of the records as well as listening on previous recorded calls and sharing the recorded links easily.
The user friendly interface enables, easy additional and removing of the records as well as listening on previous recorded calls and sharing the recorded links easily.
What do you dislike about the product?
The far we've come with our customers Gong has been very helpful throughout the journey. I have no drawbacks at this point.
What problems is the product solving and how is that benefiting you?
Gong has boosted our sales productivity, improved rep performance.
Also it has given us complete visibility into coaching opportunities across sales behaviours and dealing with skills.
Also it has given us complete visibility into coaching opportunities across sales behaviours and dealing with skills.
Recommendations to others considering the product:
Of course its my great honor to recommend Gong to the all potential customers especially the start-ups in business.
Chase D2iQ review
What do you like best about the product?
I like the transcripts and the data that comes with each video.
What do you dislike about the product?
nothing to dislike, it is a good platform that helps our sales team
What problems is the product solving and how is that benefiting you?
As an SDR, this allows me to go back and make sure we have good notes after each meeting. And we're able to send the video to clients sometimes if they request it to show to team members that were unable to make it to that meeting.
Positive - need to make sure prospects and clients are comfortable
What do you like best about the product?
Ability to look back at details of meeting
What do you dislike about the product?
Can make clients/prospects uncomfortable when sharing information about their business or industry.
What problems is the product solving and how is that benefiting you?
Refining pitch
No more note taking - concentrate on the conversation
What do you like best about the product?
Review function allows me to see how balanced the call was - did I talk too much, could I ask more questions etc...
I don't need to take notes anymore - I review the call afterward and can take notes in my own time, meaning I focus more on the conversation and can think more about questions to ask my prospect.
The Gong functionality suggests follow ups based off of the transcript, and can generate an email to tweak and send direct.
Gong is GOOD!
I don't need to take notes anymore - I review the call afterward and can take notes in my own time, meaning I focus more on the conversation and can think more about questions to ask my prospect.
The Gong functionality suggests follow ups based off of the transcript, and can generate an email to tweak and send direct.
Gong is GOOD!
What do you dislike about the product?
Not getting a heads up at the start of the call if the participants declined to be recorded - this can mean I assume I don't need to take notes; I know check, but would be great to be prompted on screen.
What problems is the product solving and how is that benefiting you?
Concentrate on prospects, think of questions, take notes later & review what was said.
Recommendations to others considering the product:
A seamless support tool which makes reviewing important calls very easy, and allows excellent prep for follow up meetings.
Helpful insight to my teams calls!
What do you like best about the product?
I love that I can go back and review my calls without having to take notes during one. It helps me stay present without being worried I will have missed something. Much easier to write up recaps as well. When working on something new, I can also search my teams calls to see if they have handled a similar objection in the past. It's super user-friendly, organized, and I love the tagging. Just yesterday, I tagged management to review a portion of a call I had questions around. Instead of typing up a lengthy email to my boss to explain the issue, he was able to review it and get it straight from the client on his own time without having to be on calls.
What do you dislike about the product?
There really is not much I dislike. It is easy to use and has proven to be VERY helpful in my role.
What problems is the product solving and how is that benefiting you?
Having insight into my own analytics, being able to re-watch training videos without storing them in my cluttered inbox, training by watching others videos, keeping all vids in one place.
Recommendations to others considering the product:
It will change the way you host meetings. In a digital world we live in even more during this pandemic, it makes your life a lot easier. It helps stay attentive during calls without the mad rush to take notes, and can help you go back and re-do trainings and leave questions for team members through tagging. I pushed against it at first because I was weirded out by the recording of all my calls, but now I love it!
The Market Leader in Intelligence Platform
What do you like best about the product?
- Outstanding analytics, granular level data for each call
- Recording feature is top-notch
- Seamless Integration with Zoom
- Recording feature is top-notch
- Seamless Integration with Zoom
What do you dislike about the product?
Everything is perfect. It is an extremely useful tool
What problems is the product solving and how is that benefiting you?
- Listen to SDR calls
- Offer Feedback
- Run team sessions and collectively offer feedback for calls
- Helps SDRs themselves to listen and course correct
- Use Scorecard, Feedback feature to rate SDR calls
- Offer Feedback
- Run team sessions and collectively offer feedback for calls
- Helps SDRs themselves to listen and course correct
- Use Scorecard, Feedback feature to rate SDR calls
Sales Insights
What do you like best about the product?
The insights from previously recorded sessions..
What do you dislike about the product?
The Danish language is not recognized -> German????
What problems is the product solving and how is that benefiting you?
Speed of Sales Onboarding looking at other AE's recorded meetings.
Learn through listening
What do you like best about the product?
That you can see what they're talking about on the screen while you're talking.
What do you dislike about the product?
Sometimes the sound can be poor from the person on the other end
What problems is the product solving and how is that benefiting you?
Reviewing my Demo's & fine-tuning my discovery questions
Recommendations to others considering the product:
Get trained in on it and make time to use it
Best software EVER!
What do you like best about the product?
This is literally the best product I have ever used. At least once a week I catch myself saying, "I wishI could watch this show Gong style in 1.5x speed." I love that call reviews are made so much more effective by being able to watch them in 1.5x speed, 2x speed and 2.5x speed. I can easily review an hour long call in 30 minutes. The software allows you to tag individuals in your organization and timestamp specific points of calls.
I wish I had this when I was a sales rep and sales manager. As a CSM this was helpful and allowed me to focus on the conversation without getting distracted or losing momentum due to taking notes. Afterwards, if I ever forgot any part of the call I was able to review it without any issue.
As a manager now, this tool gives me so much visibility into my teams performance and their conversations. If there are escalations, it's super easy to see if there was a missed expectation somewhere along the process.
Gong also makes it SUPER easy to search conversations and emails by keywords. It also gives you and your team insights into patience levels, talk ratios and interactivity.
Literally, I cannot say enough great things about Gong!
I wish I had this when I was a sales rep and sales manager. As a CSM this was helpful and allowed me to focus on the conversation without getting distracted or losing momentum due to taking notes. Afterwards, if I ever forgot any part of the call I was able to review it without any issue.
As a manager now, this tool gives me so much visibility into my teams performance and their conversations. If there are escalations, it's super easy to see if there was a missed expectation somewhere along the process.
Gong also makes it SUPER easy to search conversations and emails by keywords. It also gives you and your team insights into patience levels, talk ratios and interactivity.
Literally, I cannot say enough great things about Gong!
What do you dislike about the product?
Nothing- I would be lost without Gong. Everything about this platform is pure magic.
What problems is the product solving and how is that benefiting you?
Preventing escalations and finding easy solutions.
Improved efficiency of call reviews.
Full transparency into every conversation.
Improved efficiency of call reviews.
Full transparency into every conversation.
Recommendations to others considering the product:
Just do it! This is the best software you can purchase for your revenue team, whether you are in Sales or CX.
Amazing tool, our whole team love it!
What do you like best about the product?
Ability to easily have reps ask for feedback on calls, search for calls, leave comments on calls, share snippets
What do you dislike about the product?
Nothing in particular, some features are more valuable for closing roles vs S/BDR roles.
What problems is the product solving and how is that benefiting you?
Call coaching and feedback, trends on individual reps' calls. Quick to leave feedback and review calls.
Recommendations to others considering the product:
Leverage the data Gong collects from multiple calls, encourage your team to select the calls they want feedback on
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