Gong
Gong.ioExternal reviews
6,536 reviews
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Gives helpful insight to your calls
What do you like best about the product?
I like that I can have a detailed breakdown of my calls. I can easily find parts that I need to relisten to.
What do you dislike about the product?
The transcript needs the most work with Gong.
What problems is the product solving and how is that benefiting you?
I have most utilized the patience aspect and talk ratio to learn how best to improve my calls.
A great tool for understanding your customers and prospects.
What do you like best about the product?
-It works seamlessly
-It aggregates customer data letting leadership make decisions
-It is easy for sellers to look back at calls to prep for follow-up
-Makes it easy for new sellers to onboard
-It aggregates customer data letting leadership make decisions
-It is easy for sellers to look back at calls to prep for follow-up
-Makes it easy for new sellers to onboard
What do you dislike about the product?
-sometimes clients/prospects do not like being recorded
What problems is the product solving and how is that benefiting you?
For us, we can get a better understanding where we are positioned in the marketplace by hearing how prospects talk about our competitors.
Great tool for training of new team members!
What do you like best about the product?
The ability to analyze calls/demos by seeing things like filler words, discovery questions, and stats are extremely helpful. I've been able to go back and review calls in order to get up to speed on new accounts without the back and forth with an old account owner. This is also very helpful when looking back on what people could have done better.
What do you dislike about the product?
The interface seems a bit unorganized but also it's organized....kind of a messy organization. I'm still getting used to how to navigate everything.
What problems is the product solving and how is that benefiting you?
For new hire training, there is a far richer database of resources at our fingertips to accelerate learning and not be at the whims of each day's calls.
Very reliable platform
What do you like best about the product?
I like that you can share, review and become better at what you do every day but being able to re-listen to the calls.
What do you dislike about the product?
I do not dislike anything. It is all around a great resource
What problems is the product solving and how is that benefiting you?
I do not think there has been any problems. The benefits are that it is always reliable and uploads the new calls very efficiently.
Gong is AWESOME
What do you like best about the product?
Amazing that i can listen to all my managers, fellow bdrs and AEs calls, it is the best learning tool for bdrs to improve their cold call skills
What do you dislike about the product?
nothing really tbh, I haven't come across any real flaws as yet
What problems is the product solving and how is that benefiting you?
being able to become better at my cold calls and also able to understand what works and what doesnt. its also a great source for me to go back and listen to what a prospect said before our next meeting
A great tool to review the calls
What do you like best about the product?
The search function. It's so great to just search for target words and start listening to the call from the exact moment that you need. Saves to much time!
What do you dislike about the product?
The UX is pretty complex, it's not always obvious where to navigate.
What problems is the product solving and how is that benefiting you?
Capturing what my colleagues say about the product and the company to our clients; analyze clients feedback.
Gong helps you stay on top of everything
What do you like best about the product?
Being able to record the meetings you or your colleagues can't attend is really helpful. Also, keeping them for the record is great.
What do you dislike about the product?
it would be great if Gong had Slack integration.
What problems is the product solving and how is that benefiting you?
Gong, not only tracks who speaks when but also tracks the screen shares, topics and people can add comments. Thanks to that, I am able to watch a meeting I missed or share my meeting with my team for transparency, ask for advice or help them learn something new.
Customer Success Manager
What do you like best about the product?
I love that it integrates with the other systems we use and it gives me reminders about each call of things I said I would do. When on a call it can be hard to write down or catch everything.
What do you dislike about the product?
I can't think of anything so far. I need the training to see all that your platform can do
What problems is the product solving and how is that benefiting you?
We are doing quality control and training. it helps with consistency and breaking bad habits.
Super Easy to Use and Automated!
What do you like best about the product?
I like that every call is automatically in Gong and it's automated and requires absolutely no thinking to make sure it's uploaded. Additionally, it has everybody's voice and script aligned perfectly so you can isolate specific audio and points in the trainings.
What do you dislike about the product?
It takes a little getting used to the idea of everything being recorded and shared with the entire team instantly. It almost feels like every presentation given is to hundreds of people.
What problems is the product solving and how is that benefiting you?
It allows me to be in more than one place at once because if I cannot attend a training or session, I can rewatch it later incredibly easily. Additionally, it's effortless to share with clients to make sure that teams can repurpose session recordings.
Recommendations to others considering the product:
Make sure that your video systems are integrated with it so that your trainings and calls are automatically uploaded to Gong.
This is a gamechanger for sales
What do you like best about the product?
Gong has facilitated learning from the best in my organization. Listening to calls that the top sellers make, taking notes, and absorbing their methods has been very helpful for my SDR job. In my previous sales job, there was no tool like Gong and to learn from the pros, you had to follow them around with a notepad & pen, write down everything they said, or just hope you can learn something by just listening once. With Gong, now you can listen to sales conversations as many times as needed to learn. There are tons of content in the library to explore. THANK YOU GONG
What do you dislike about the product?
The audio to text feature is not perfect with translating everything but it is still very impressive and not a hindrance as long as you just listen to the call and don't 100% read the text translation.
What problems is the product solving and how is that benefiting you?
Gong allows you to listen to your own calls to improve you own craft. Sometimes you will catch yourself making a mistake you didn't even know that you said, just because you took the time to "Gong" that call. Gong is something that our sales team uses daily to get better at selling and having good conversations.
Recommendations to others considering the product:
Definitaly take advantage of being able to save calls into your private library for listening again later down the road!
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