Gong
Gong.ioExternal reviews
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Fun and easy way to give and get feedback!
What do you like best about the product?
I love that Gong makes its interface so user friendly easy to navigate! Holding a bunch of meetings daily means I need something easy to use that I can set and forget. I love that Gong joins calls to record video, chat and transcripts.
What do you dislike about the product?
I wish it connected to google voice. Works through google meets, just not voice.
What problems is the product solving and how is that benefiting you?
Since using Gong I've revamped my sales process over all. I've been able to see in real time areas that need improvement and have my manager comment for feedback to improve my next call.
The best sales tool on the market
What do you like best about the product?
I love that Gong records my calls and transcribes them, enabling me to improve my pitch, identify problems, and excel at sales.
What do you dislike about the product?
To be honest, I haven't run into an issue with Gong yet. It has worked seamlessly.
What problems is the product solving and how is that benefiting you?
One of the biggest problems gong has helped me solve is my pitch. I had no idea that I was speaking way too quickly and not allowing my lead enough time to talk. Gong helped me fix this by providing accurate recordings.
Great for Start Ups and Organization!
What do you like best about the product?
Gong allows me to stay in the know with our current and prospective clients, which is excellent for working in operations for a sales team.
What do you dislike about the product?
I wish the calls and deals pages were more integrated, rather than having to click around a good amount.
What problems is the product solving and how is that benefiting you?
We use Gong for training purposes and learnings for our SDRs and Account Executives. Everyone can watch our sales calls and real-time analytics, which is incredible.
Recommendations to others considering the product:
If you do not currently have a sales analytics software, definitely consider Gong!
Using Gong is a great way to review all your sales conversations to see how you can improve & evolve
What do you like best about the product?
I like being able to search for specific words and seeing how others handle those particular situations.
What do you dislike about the product?
It's easy to lose track of time listening to calls.
What problems is the product solving and how is that benefiting you?
Improvements with my rebuttals
Recommendations to others considering the product:
Using Gong is a great way to review all your sales conversations to see how you can improve & evolve
Useful in a remote environment
What do you like best about the product?
You can not only revisit the convo, but there is automatic talk-to-text inscription. You can also view when and where someone is speaking and it recognizes who's talking
What do you dislike about the product?
A little confusing to navigate the product
What problems is the product solving and how is that benefiting you?
No real problems
Gong is an indispensable part of my workflow
What do you like best about the product?
The transcription feature of Gong is fantastic, even though it's not always 100% accurate. You can view a complete timeline of emails and calls and query either one with a quick text search.
What do you dislike about the product?
The transcription tends to show the words "uhm" or "okay" when changing speakers, and folks with accents sometimes yield hard-to-use transcriptions.
What problems is the product solving and how is that benefiting you?
Centralized, sharable, zoom call recordings.
Gong helps me train my team and captures meeting notes that I might have missed
What do you like best about the product?
Easy access to past calls. Easy search functionality. I also enjoy the transcript option for the video so I can quickly find the place in the call that I care about
What do you dislike about the product?
When you have back-to-back gong meetings, the same link is used. I have had some instances where I have 2 customer calls back to back and a customer joined a few mins early and interrupted the previous meeting. I have learned to not schedule Gong for back-to-back meetings.
What problems is the product solving and how is that benefiting you?
I manage a team and I cannot be on all calls with my team members. With Gong, I am able to select a few calls a week to review and see how my team members are progressing. I have also used Gong to help ensure all action items are captured post-call. Which is great.
I wish I had this platform in previous sales roles! Game changer
What do you like best about the product?
Recording of calls and screen sharing as well
What do you dislike about the product?
Sometimes I have difficulty locating calls
What problems is the product solving and how is that benefiting you?
I am becoming a better rep by regularly listening to calls. I have found a lot of benefit in listening to my own calls with such ease and having the ability to score calls, notate in real time.
Recommendations to others considering the product:
I would recommend Gong to anyone in sales or leadership for assistance in coaching and improving as a sales rep. Even listening to a few calls a week has made an impact for me.
Incredible tool for new employee onboarding
What do you like best about the product?
I love the ease of search, the customer timeline, the playback speed options, and the transcript features.
What do you dislike about the product?
I was not able to successfully use the live call feature.
What problems is the product solving and how is that benefiting you?
I was able to get up to speed faster as a new employee and get more context on account history. This has made me more credible with my customers and more likely to renew them successfully.
Can't go wrong with Gong
What do you like best about the product?
The filter search makes it very easy to search for calls/recordings based on specific criteria. It's nice to have a shared space where I can learn from my peers as well and see what works and what doesn't.
What do you dislike about the product?
I dislike that we waited so long to get it. With Gong, I've learned exponentially more from my colleagues, and the data Gong provides on each of our calls. My sales have gone up, and my confidence in selling and navigating conversations has dramatically improved.
What problems is the product solving and how is that benefiting you?
With Gong, I've realized that even the littlest things - specific words over another or an extra second in a pause - can make such an impact on the conversation outcome.
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