Gong
Gong.ioExternal reviews
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Easy to use and great for improving
What do you like best about the product?
-good for improving calls
-can listen to colleagues and learn from them
-can listen to colleagues and learn from them
What do you dislike about the product?
- I have not come across something yet, so far everything works great
What problems is the product solving and how is that benefiting you?
-improving sales skills
-going back to calls to review what the customer said to make it more personalized next time I reach out
-going back to calls to review what the customer said to make it more personalized next time I reach out
Super easy & insightful
What do you like best about the product?
Switch between transcript and video easily and skip to the next speaker.
What do you dislike about the product?
I want to be able to search by attendee name and not just host.
What problems is the product solving and how is that benefiting you?
Summary of next steps & learning from other's calls.
Great product to use
What do you like best about the product?
Auto recorder is one of the best features and the transcription
What do you dislike about the product?
Nothing comes to my mind. The product is good and easy to use.
What problems is the product solving and how is that benefiting you?
The transcript post-recording from a legal perspective helps
Recommendations to others considering the product:
Go for it
Gong has improved our visibility across teams!
What do you like best about the product?
You can tag a team member in a specific minute where they should listen to the call. You can also mention them by name, and it will notify them!
We have Gong integrated into Slack. Whenever a call is complete, it posts to a public channel so anyone interested can listen in.
We have Gong integrated into Slack. Whenever a call is complete, it posts to a public channel so anyone interested can listen in.
What do you dislike about the product?
The transcription feature could be much better
What problems is the product solving and how is that benefiting you?
I do not have to take as many notes and document every single customer call, as Gong solves the need to do that!
Gong's awesome experience
What do you like best about the product?
Being able o be graded by my leaders by the calls I made a receive informational feedback that'll help with my evolvement in my company.
What do you dislike about the product?
Not the most straightforward interface; it's difficult for me to find my designated team to listen to their calls.
What problems is the product solving and how is that benefiting you?
Currently dealing with finding the correct calls I would like to listen to, and the benefits I'm seeing is that I can listen to everyone's calls and perfect my craft.
Helpful Project Management Followup Tool!
What do you like best about the product?
I love the ability to search keywords in both phone calls and emails.
What do you dislike about the product?
Having to download the app in order to get the full experience on an iPhone to view calls.
What problems is the product solving and how is that benefiting you?
Onboarding and training. The ability to view my predecessors calls and sales pitches has saved everyone so much time in onboarding me as a new employee.
Now more than ever
What do you like best about the product?
What I like best about Gong first is the recording itself, as I no longer have to balance my note taking , listening and asking my next relevant question. Also the ability to re-listen to ensure I didn't miss anything. Next is the metrics, knowing how I compare against my peers and best practice. And the ability to observe and listen to my peers for self-improvement.
What do you dislike about the product?
Audio translation is good but can it be better?
What problems is the product solving and how is that benefiting you?
Ramp-up for new salespeople is critical and Gong is a tremendous help in getting us there more quickly.
The best revenue intelligence tool I've used
What do you like best about the product?
I can instantly view my pipeline by rep and look at the general health of their deals in the pipe. You can quickly search for key competitor mentions, points of differentiations, keys talk tracks.
What do you dislike about the product?
The tool is pretty exceptional - the only addtion that would be helpful would be the ability to opt in to messaging across different apps on your mobile phone - many of our clients message via WhatsApp, text, etc. If I could have the complete holistic view of all messaging it would be even better.
What problems is the product solving and how is that benefiting you?
I have improved visibility to my sales pipeline and can see where deals are stalling - it's significantly better than what I had just utilizing Salesforce...I can build flags inside the dashboard to look for deals that aren't multi-threaded or may not have the next meeting set up. I also use this as my primary teaching tool and leave comments on calls for points of improvement.
great tool to analyze calls
What do you like best about the product?
key words automatically get picked up which helps me with post call notes
What do you dislike about the product?
sometimes navigation in the tool becomes an issue, example, searching for the right "call name"
What problems is the product solving and how is that benefiting you?
helps with the improvisation around seller to prospect talking time ratio
Essential tool for teams of all sizes
What do you like best about the product?
Deal boards to spotlight at risk deals in pipeline, Gong app for Zoom for live commenting, and Slack integration
What do you dislike about the product?
No Slack integration for comments, integration with Hubspot is very lightweight and one-directional
What problems is the product solving and how is that benefiting you?
Team alignment and communication, enablement, team selling, product and marketing feedback
Recommendations to others considering the product:
Great for team selling. Set up your deal boards quickly. Enable team members with the gong app for zoom if you use native zoom integration
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