Gong
Gong.ioExternal reviews
6,536 reviews
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What do you like best about the product?
I like how I can review all my call and all my colleague's calls. We can really learn from each other and share feedback in the comments!
What do you dislike about the product?
I wish I could add words to the Gong dictionary. They always get my company name wrong in the transcript. LOL
What problems is the product solving and how is that benefiting you?
Gong let's me review my calls, review the transcript, and pull out examples of where I have implemented new skills, micro behaviors, or feedback. I can see my improvement and report on it!
Very easy to use and truly helps with getting better.
What do you like best about the product?
UI very well done better than what we were using before.
What do you dislike about the product?
Nothing. The app does what it is supposed to do.
What problems is the product solving and how is that benefiting you?
Breaking down my calls and having my team chime in.
Gong Feedback
What do you like best about the product?
I like that you can see your whole conversation scripted out so you can skip ahead.
What do you dislike about the product?
I don't particularly appreciate that it takes a while for the call to show up right after a call is completed.
What problems is the product solving and how is that benefiting you?
Quality assurance purposes and training.
Excellent note taker
What do you like best about the product?
Action items! Having the call transcript is great, but the action items are the best. I can quickly see what I need to do when I look back at the recording.
What do you dislike about the product?
We work in tech and use many abbreviations and technical terms, and they mostly get poorly understood by the call transcript.
What problems is the product solving and how is that benefiting you?
Call recording and analysis, note-taking, call transcripts, and their analysis; finding the parts of the conversation that I am interested in by looking at the call analysis (who is speaking and for how long) saves me a lot of time.
Easy to use
What do you like best about the product?
I love how intuitive and easy it is to use Gong. I love being able to highlight snippets of calls to share with my team. It's a great platform for feedback across teams as well.
What do you dislike about the product?
I do not have any negative critiques for this platform.
What problems is the product solving and how is that benefiting you?
I get feedback from mentors and peers through Gong and they can highlight achievements and places for improvement on my calls easily.
This is how to succeed
What do you like best about the product?
Being able to review your calls and peers
What do you dislike about the product?
It stopped notifying me of collegues call
What problems is the product solving and how is that benefiting you?
Solving the use of filler words. It tells you which filler words you use and how often.
Upleveled my sales game
Upleveled my sales game
The competitive and product analysis is the killer feature
What do you like best about the product?
The ability to get scheduled reports on competitors and product features allows me to keep a pulse on the business
What do you dislike about the product?
The UI to set up the reports is a bit cumbersome
What problems is the product solving and how is that benefiting you?
Trying to figure out which integrations to build. I have a report that shows me how often different products are mentioned in sales calls and then I can listen to the exact discussion
A Must Have for Sales Organizations
What do you like best about the product?
I love how I can watch my teammate's videos and learn from them. I like how I can filter into the Gong videos to find specific videos that I want to watch based on the sales rep, the industry of the customer, and the product being pitched. I find extreme value in watching videos from seasoned representatives to implement best practices into my own sales videos.
What do you dislike about the product?
I think the filtering can be more manageable. It takes me a long time to find a specific video on a particular topic.
What problems is the product solving and how is that benefiting you?
I am perfecting my sales pitch as well as hearing best practices from other sales representatives.
Close deals faster with Gong and boost your sales productivity.
What do you like best about the product?
What i like most about Gong software is that it user interface is very phenomenal, its easy to use.
The customer support is very intuitive and 24/7 supportive.
Gong helps us record, transcribe and analyse all sales calls so that we drive sales effectiveness across our entire team.
Gong helps to boost sales productivity and improve rep performance and ramp new hires faster.
The customer support is very intuitive and 24/7 supportive.
Gong helps us record, transcribe and analyse all sales calls so that we drive sales effectiveness across our entire team.
Gong helps to boost sales productivity and improve rep performance and ramp new hires faster.
What do you dislike about the product?
For me Gong is a straight forward platform helping our customers and sales team brings out their best.
What problems is the product solving and how is that benefiting you?
Gong has boosted our sales productivity,also enhance collaboration among departments. The user experience is phenomenal. Bring out the best from our sales team by offering incentives coaching.
Its cost effective and time conservative.
Its cost effective and time conservative.
Recommendations to others considering the product:
I definitely recommend Gong to all individuals business and companies to give a try and they will not be disappointed at all.
gong is invaluable for the sales cycle
What do you like best about the product?
I like to re-watch videos with increased speed. Segmenting the audio out by participant is helpful to skip forward to the segments I need to review. It's also great as a training tool.
What do you dislike about the product?
There isn't much I dislike about this tool.
What problems is the product solving and how is that benefiting you?
Training and reviewing videos to understand the customer asks better and recall the documentation I need to send over.
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