Gong
Gong.ioExternal reviews
6,536 reviews
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Gong helps me better at my job
What do you like best about the product?
I like how I can go back and review calls to learn from mistakes and note things I did well.
What do you dislike about the product?
Honestly, I don't dislike anything. The only thing I wish it had was faster call upload speeds, but really it isn't an issue at all.
What problems is the product solving and how is that benefiting you?
Learning ways I can prove in talking to clients.
Easy to use!
What do you like best about the product?
The transcripts and the opportunity to share snippits.
What do you dislike about the product?
I wish there was more control on the Gong reminder email sent to prospects.
What problems is the product solving and how is that benefiting you?
Feedback and evidence for our product team.
Gong best sales tool!
What do you like best about the product?
Gong is incredibly helpful. It is the best way to go back and watch your calls to see what went right and areas for constructive criticism. It is easy to collaborate within the platform by tagging managers and colleagues in your calls.
What do you dislike about the product?
There are times when searching for previous calls can be challenging but not too impactful.
What problems is the product solving and how is that benefiting you?
Gong is the best tool to review your sales calls. For example, did I ask the right questions, was my business acumen on point, or was I able to keep the prospect/customer engaged during the call.
easy to use
What do you like best about the product?
- I can look back at calls for notes.
- Having a transcript is great!
- Calls are recorded automatically
- Having a transcript is great!
- Calls are recorded automatically
What do you dislike about the product?
Would be nice to:
- easily remove and add gong on the spot
- also listen to a live conversation without being in the actual meeting.
- easily remove and add gong on the spot
- also listen to a live conversation without being in the actual meeting.
What problems is the product solving and how is that benefiting you?
Taking customer notes and being able to know exactly what customers are asking for. It's easy to copy and relay those notes to the appropriate people in our team. This is especially useful in the Customer Success team.
Gong is a game changer!
What do you like best about the product?
I love that Gong transcribes my calls and pulls out key phrases. I'm also really enjoying the deal manager!
What do you dislike about the product?
Some words do not get transcribed properly, but nothing that is a deal breaker.
What problems is the product solving and how is that benefiting you?
I use Gong for coaching and deal management.
Gong Review
What do you like best about the product?
The ability to search for keywords in my calls and the ability to see transcripts of all my calls.
What do you dislike about the product?
I wish the analytics was more in-depth, having the ability to flag words would be great. Additionally, more integrations is always helpful.
What problems is the product solving and how is that benefiting you?
I have been trying to improve my sales calls. Additionally, being able to see competitive differentiators using the call scripts has been super helpful.
Very helpful for call analytics
What do you like best about the product?
I liked the ability to break down sections of the call and draw out the verbiage used by the sales reps. Very easy to see if they are using best practices.
What do you dislike about the product?
It took a little while to get used understand how to maximize the benefits of the tool.
What problems is the product solving and how is that benefiting you?
Recording calls became very easy. We used it as a training tool to better reps and their pitches.
Makes the Sales Process Easier
What do you like best about the product?
I love Gong because in my role, I often have multiple calls every day that my teammates or I am taking. Gong erases to need to ask after every call how it went, I can simply check the call in Gong and see the action items. The recording software is the best I've seen and saves the full call within minutes of hanging up. If anything, this software saves me time.
What do you dislike about the product?
I do get a lot of emails from Gong. While it is nice to get a post-call ping, sometimes I'll have 5+ emails a day from Gong. I wish it would either text me or send one comprehensive email at the end of the day.
What problems is the product solving and how is that benefiting you?
Gong saves me time. I review and prepare for the next steps on calls I'm not able to join. It creates an ease of communication between my partner managers and me because I don't have to ask them after every call how it went.
Great tool that helps utilize video recordings
What do you like best about the product?
The fact that i can share recording with others. For example we use some recordings for sharing knowledge and as part of some processes
What do you dislike about the product?
There is some space for improvement when it comes to the view; when you open the video, you can feel that the quality can be improved, but generally again, they are on the right track.
What problems is the product solving and how is that benefiting you?
Sharing videos easily.
A life savior
What do you like best about the product?
Gong as a product helps us review our calls, and extract the crucial details we may have missed first time. Additionally, the Gong team keep on releasing updates to the product to provide valuable insights into calls and next steps.
What do you dislike about the product?
The mobile app does not have all the functionality the browser version has, and has crashed a few times in the past.
What problems is the product solving and how is that benefiting you?
- Never missing details on any calls
- Remembering all the follow-up items from a call.
- Being able to 100% focus on a call, without having to take notes
- Improving the quality of future calls by extracting prep notes from previous calls
- Remembering all the follow-up items from a call.
- Being able to 100% focus on a call, without having to take notes
- Improving the quality of future calls by extracting prep notes from previous calls
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