Gong
Gong.ioExternal reviews
6,536 reviews
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Excellent and easy to use way to record client calls
What do you like best about the product?
Ease of use - the "Notetaker" feature will join automatically once you've integrated your Calendar.
Unobtrusive - joins calls on my calendar, even ones I didn't book originally
Platform interface - easy to locate and review past calls
Unobtrusive - joins calls on my calendar, even ones I didn't book originally
Platform interface - easy to locate and review past calls
What do you dislike about the product?
Would love to see more call analysis features - for example, chorus.ai provides feedback on how many filler words you use, and your "longest monologue." That would be a really useful tool for giving feedback to employees.
I have worked with a lot of EMEA clients and I get concerned that Notetaker automatically joins calls, even the ones where I didn't use my Gong link to invite. (i.e. GDPR is a concern for me and I have booted notetaker from some EMEA calls for this reason.)
I have worked with a lot of EMEA clients and I get concerned that Notetaker automatically joins calls, even the ones where I didn't use my Gong link to invite. (i.e. GDPR is a concern for me and I have booted notetaker from some EMEA calls for this reason.)
What problems is the product solving and how is that benefiting you?
Giving feedback to my team on their calls with clients
Capturing best practices/examples of great calls for training purposes
Capturing best practices/examples of great calls for training purposes
Recommendations to others considering the product:
Great interface and easy to use.
Great tool
What do you like best about the product?
Great tool for self review and improvement
What do you dislike about the product?
Sometimes the transcription is inaccurate
What problems is the product solving and how is that benefiting you?
Being able to listen your own calls and make improvements
Recommendations to others considering the product:
Highly recommend
Every Salesperson should have Gong in their toolkit!
What do you like best about the product?
From the automatic recording and transcriptions to the ability to search text, listen to your teammates, tag calls and get helpful coaching, Gong is an invaluable tool that anyone client-facing should be able to use.
What do you dislike about the product?
Would love a way to name the Gong application instead of it being listed as notetaker in calls
What problems is the product solving and how is that benefiting you?
Sales coaching, call reviews, share information and best practices across departments and within teams, information loss when people move on from a company. Ability to quickly highlight talk tracks that work.
Recommendations to others considering the product:
It is a quick and easy onboarding and will instantly upskill your teams, don't hesitate to use!
Gong gives me the upper hand
What do you like best about the product?
The convenience— Gong has taken something simple and made it the best it could be, not to mention the constant innovation with new features like Assist. Having an automatic record of every conversation you've ever had with a prospect or customer with annotations and highlights can make you feel like a superhuman.
What do you dislike about the product?
Not much that I can think of. It does take some initial configuration to get set up correctly with teams configured, record/don't record settings, and automating the organization of thumbnails, but once you have it going it works like a dream.
What problems is the product solving and how is that benefiting you?
Improving sales process and performance— competitive intelligence, superhuman memory, enhanced self-coaching/feedback loop.
Really Nice for a Sales rep to review past calls
What do you like best about the product?
No matter how long ago I had a call with a prospect, I can go back to the recording and listen to it. This is very helpful for big deals, conversations that happened a long time ago, deals with little notes or inherited from another rep, etc.
What do you dislike about the product?
Navigation outside of individual calls is difficult in my opinion. I don't really use it for coaching - mainly just to review calls.
What problems is the product solving and how is that benefiting you?
Being able to review calls. It has helped a lot in situations where my notes missed something, or where problems arise later/ it's great to have a record of proof.
Recommendations to others considering the product:
There is value in the product. As an end user, I can't speak to whether it is worth it or not, but I like it as a user and use it weekly.
Gong is one of my fav tools!
What do you like best about the product?
Great source for onboarding, ongoing learning and development.
What do you dislike about the product?
I wish that Gong had a better process for searching for past calls / easier search function.
What problems is the product solving and how is that benefiting you?
Improves my calls, helps me learn from the top reps, good for career growth.
A Must have for Customer Success Teams
What do you like best about the product?
Gong is an excellent tool for self-assessment. It helps identify patterns and habits that may have crept in, and this is a perfect tool to coach the team members.
From providing stats that matter to a search tab that help us assess if we covered all bases on a client call - Gong has evolved over time and keeps offering many such insights
From providing stats that matter to a search tab that help us assess if we covered all bases on a client call - Gong has evolved over time and keeps offering many such insights
What do you dislike about the product?
The transcripts are not as accurate as they should be.
What problems is the product solving and how is that benefiting you?
- Onboarding of new team members.
- Sharing snippets from very good calls that others can learn from
- Coach team members on what is working well and the areas to focus on
- Sharing snippets from very good calls that others can learn from
- Coach team members on what is working well and the areas to focus on
Gong is simplyA great toolTo enhance our sales daily journey
What do you like best about the product?
How calls are magically recorded and stored in the repository
What do you dislike about the product?
Way of looking faster the calls stored in Gong
What problems is the product solving and how is that benefiting you?
Remembering important topics from online calls
Recommendations to others considering the product:
None
What a Manager Needs
What do you like best about the product?
Metrics, Recordings, Collaboration, Using prospect quotes from recordings, snippets.
What do you dislike about the product?
Not applicable! I guess it could do more if it went and tried to take on another market such as Salesloft having scheduled emails and such
What problems is the product solving and how is that benefiting you?
How are my salespeople doing? What are the specific areas they are faltering? I have the evidence required for the feedback provided.
Gong has been a great tool for our team!
What do you like best about the product?
The ability to use the recordings as tools for learning and development.
What do you dislike about the product?
Everything has been great, no complaints from our side.
What problems is the product solving and how is that benefiting you?
Learning, development, sharing, and having a historical database.
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