Gong
Gong.ioExternal reviews
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Game-changer
What do you like best about the product?
I love the honest feedback I receive and the space to reflect on what I do well vs. what I need to do to improve my client calls. Gong's AI features make this a simple process, providing precise analytics on whether I dominate the conversation or enable my client to share their thoughts. I also love that Gong labels the recording sections to identify what topics are discussed at particular points - this is brilliant during training, so time is not wasted listening to small talk. Instead, you can jump straight to the part of the conversation you want to listen to.
What do you dislike about the product?
AI can't always distinguish a perfect call from a deeply flawed one in the same way a human being can - some of my worst calls have great analytics! This is why I also love that Gong gives space for direct feedback from my Manager and peers, so you get the best of both worlds.
What problems is the product solving and how is that benefiting you?
Gong solves two problems for me:
1) Scalable training - when you have a large number of new hires, most of whom need to be onboarded remotely, being able to learn from their peers is critical. Gong recordings allow new hires or employees looking to improve their client calls a far superior way to navigate and engage with call recordings easily than if they had just been uploaded raw, without Gongs features.
2) Self-reflection - I regularly review Gong's feedback on my calls to see how I can improve my conversations without needing to rely on peers or my manager to give up their time.
1) Scalable training - when you have a large number of new hires, most of whom need to be onboarded remotely, being able to learn from their peers is critical. Gong recordings allow new hires or employees looking to improve their client calls a far superior way to navigate and engage with call recordings easily than if they had just been uploaded raw, without Gongs features.
2) Self-reflection - I regularly review Gong's feedback on my calls to see how I can improve my conversations without needing to rely on peers or my manager to give up their time.
Recommendations to others considering the product:
GO FOR IT! I still can't believe something this cool exists. I rave about Gong to my friends all the time. Software that actually analyzes how successful you are at holding a conversation!!! We truly live in the future.
Extremely useful for recalling action items
What do you like best about the product?
I love the search function, it's honestly top notch when looking for specific topics or keywords
What do you dislike about the product?
Sometimes the UI and functionality can be a bit too "busy"
What problems is the product solving and how is that benefiting you?
A lot of times there were agenda items I wasn't 100% sure about for follow up, but additionally maybe items that customers mentioned that weren't accurate or needed clarity. Looking back to ensure what was said was accurate is key.
Gong's product speaks for itself
What do you like best about the product?
I love the Gong can intelligently summarize a 45-minute call. As an SDR, I'll often review AE calls which can be super time-consuming. With Gong, I can look back and see when an AE was selling specific products, when I tried to close the call with next steps, etc. Their artificial intelligence is next level.
What do you dislike about the product?
Do I have any dislikes? There's not much to dislike about a tool like this. It's straightforward and helpful.
What problems is the product solving and how is that benefiting you?
I'm solving the problem of spending too much time reviewing AE calls (and reviewing my own calls trying to find pieces of information). It's also helped me how much time we spend talking about each product on average.
Recommendations to others considering the product:
Don't just leverage it for AEs, SDRs can use it too!
Helping me learn new processes
What do you like best about the product?
The easiest way possible to learn new processes, hear what is working for the top reps at my organization and works when I have time to dedicate to digging into others calls and presenetation.
Also the ability to slack across calls to other people is very useful
Also the ability to slack across calls to other people is very useful
What do you dislike about the product?
Honestly, nothing to dislike. I think the email digests after calls is very helpful, there might be a better way to improve the data those contain as reminders?
What problems is the product solving and how is that benefiting you?
Learning new sales pitches, reviewing my own calls and deals, sharing best practices
Recommendations to others considering the product:
There might be other solutions like this that record calls... but Gong is so much more for sales teams and you never want to be wasting reps time with a product just slows them down
Gong - Fantastic for Pre-Sales Learning and Even Better for Customer Research
What do you like best about the product?
Gong is an amazing tool. Our pre-sales team used it for training and learning how to make better calls, ask more informed questions, and how to listen and react when the customer is wanting more information. It is also very helpful to train on what doesn't work, which questions kill the conversation, and when the customer REALLY doesn't have time for your call. On the Sales side of our business, Gong has helped to gain more customer background. It is always nice to HEAR the customer's tone when discussing their problems and challenges. Gong has helped to save customers and to provide information and clarification to problems.
What do you dislike about the product?
Initially it was a little "buggy". Calls wouldn't show up in the recording cue and the text translation was sometimes off. That seems to be fixed, we haven't had any of those issues in over a year.
What problems is the product solving and how is that benefiting you?
Training. We are training new employees, and employees that have been at the company for a while. Everyone can learn something from the calls that a previous representative has made. As the saying goes, "You can either make a mistake or learn from someone else's mistake."
Helpful sales call analysis and very user friendly
What do you like best about the product?
I like the speaker breakout percentages and how you are easily able to see who is talking and what point. This makes it very easy to jump to a specific person when going back and reviewing calls. The transcription also makes it very easy to review calls to see what was reviewed. I also like how you are able to track things like notes, Emails, and calls all in one integrated platform. The integration with slack makes it very easy to leave and respond to comments. The integration with Salesforce also makes Salesforce easier to use when you need to pull up a call.
What do you dislike about the product?
If anything maybe the search function but honestly, it's a great platform.
What problems is the product solving and how is that benefiting you?
With Gong, our team is able to review demos in a more efficient manner. We are able to analyze what types of questions are being asked and the frequency of them being asked. We are also able to track responses very easily in the platform as well. In terms of standardizing demos and collecting sufficient examples, Gong makes it very easy to refer to calls in a library for future reference whether it be for new hires or other Sales Engineers.
Useful tool that helps to be focused on conversation itself during calls not making notes.
What do you like best about the product?
The feature that I can watch record choosing one speaker only
What do you dislike about the product?
I can't remove Gong from one of the internal calls but I even don't attend this event
What problems is the product solving and how is that benefiting you?
I always have access to all information
Gong is a valuable platform for coaching teams, staying on top of key meetings and collaboration
What do you like best about the product?
voice recognition to quickly identify key meeting points
What do you dislike about the product?
Improved search capabilities / more clarity
What problems is the product solving and how is that benefiting you?
key meeting summaries and coaching teams to refine and improve messaging and approach with customers
I love how easy it is to navigate and find calls.
What do you like best about the product?
I love being able to navigate the system without training. It is a user-friendly tool, I can always find what I am looking for.
What do you dislike about the product?
I wish I could filter by teams rather than individuals.
What problems is the product solving and how is that benefiting you?
Improving on my cold calling skills, a great tool for coaching!
No better note taking / coaching solution for customer calls
What do you like best about the product?
Gong's UI is super easy to use and understand, and the transcriptions of customer conversations are very accurate. Easy to navigate through calls, whether it's for note-taking or coaching purposes. Can be accomplished quickly.
What do you dislike about the product?
There's not much that I dislike about the solution. Maybe the ability to slow down the speed of conversations for more effective note-taking.
What problems is the product solving and how is that benefiting you?
Ability to focus my entire attention on the customer by knowing I can listen back to the call and detail my notes as needed. Also, I can quickly review calls with my manager to talk through strategies and opportunities to improve in the future.
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