Gong
Gong.ioExternal reviews
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Love the capture of all customer calls and interactions in one place.
What do you like best about the product?
I like having access to all customer interactions in one place and being able to provide guidance to the team when they have reached a difficult point in the conversation or customer management.
What do you dislike about the product?
There was a recent change in the system where it no longer records third party calls - so we have to go through some manual steps to copy those appointments and add the attendant - which is cumbersome.
What problems is the product solving and how is that benefiting you?
Mostly solving for understanding what is bringing value to our existing customers and how best to meet their needs.
Makes my life much easier in sales
What do you like best about the product?
Call recording and transcription. As a sales person, I can focus on my clients during the call and use the search function to look up specific details later on. Gong helps me not have to take furious notes.
What do you dislike about the product?
Adding a gong recorder to a live call usually takes ~5 minutes. So if you forget to schedule the call ahead of time, the recording usually starts late.
What problems is the product solving and how is that benefiting you?
I don't have to take notes! It is also great to share clips with team members.
Gong helps you retain valuable information discussed on calls.
What do you like best about the product?
You can choose to listen to only what one of the participants of the call is saying.
What do you dislike about the product?
Gong is awesome I don't dislike anything.
What problems is the product solving and how is that benefiting you?
Retaining critical and valuable information on sales calls that are used through the sales cycle.
Great Tool
What do you like best about the product?
Powerful speech to text, no need to take notes on calls. I can easily go back and re-listen to a customer discussion rather than having to rely on notes or memory.
What do you dislike about the product?
I really dont have any complaints, i think this is a great tool.
What problems is the product solving and how is that benefiting you?
I am able to get more out of each customer call because my focus is entirely on them rather than note-taking. The analytics gong provides calls my attention to how much I am talking vs my customer, helps me to improve my selling skills
I love collaboration.
What do you like best about the product?
I love how the Listen In feature allows me to collaborate with my coworkers without having to join a zoom meeting which can be come crowded and overbearing for potential clients
What do you dislike about the product?
User Interface isn't the most intuitive.
What problems is the product solving and how is that benefiting you?
Collaboration becomes so much easier, as well as organization of previous recordings
Powerful Self Improvement Tool For The Virtual Sales Field
What do you like best about the product?
Not only am I able to review my calls to see what I did well/not so well, but I can also analyze my partner's calls to discover what else is working for my colleagues. This is especially valuable during a work from home status where I'm unable to pick up on some of the word tracks my colleagues would use in an office setting. I'm also able to send calls to teammates or supervisors to get their feedback and tips. Additionally, you can create a library of calls based on whatever scenario you want. Therefore you can provide examples for yourselves of scenarios where you overcame specific rebuttals or vice versa scenarios where people get stuck up, and then you can offer advice on how to overcome them. If you ask me, here at Paychex we should be utilizing this invaluable tool as much as possible.
What do you dislike about the product?
For some reason, I'm unable to see all my calls. Other than that, it's an amazing tool and I have no gripes about it.
What problems is the product solving and how is that benefiting you?
My ability to respond appropriately in a given scenario has greatly improved due to Gong. Reviewing calls in Gong has helped me develop new strategies and go into calls much more prepared than I did in the past. I also love reading some of the articles you all send out on how to be successful in a sales role. Recently I read an article about value-based pitching rather than product-based pitching. It was very informative and reminded me that money is just a means to an end. If one can demonstrate that value outweighs cost then no matter how steep the cost, then the client will always buy the product. Value outweighs price on the hierarchy of needs. Articles like that have helped me tweak my focus.
Everything you need and more
What do you like best about the product?
Analytics are amazing, I dont have to think about using it at all, it just works. Shoutout to my AM Chip!
What do you dislike about the product?
Honestly, nothing. There was one tiny thing a few months ago, I wrote in about it, they fixed it. Amazing service.
What problems is the product solving and how is that benefiting you?
Call recording, but also call analyses -- you can see how long you talked, if you interrupted, etc. LOVE checking out how my AEs are doing & where they might need coaching. Amazing Salesforce integration as well.
A MUST for Sales Teams!
What do you like best about the product?
Everything. As a new hire, I initially used Gong to watch how other AEs speak with prospects and learned how to position our solutions. Once I started conducting meetings, I would rewatch my Gong videos to take down all the necessary notes that I may have missed during the conversation. It's also been great to search for specific topics as I continue to learn as a new hire. Gong also sends reminder emails to follow up with prospects in my pipeline.
What do you dislike about the product?
So far, so good! I can't think of anything I dislike at the moment.
What problems is the product solving and how is that benefiting you?
It's accelerated my understanding of our solutions. It's also allowed me to go back to my meetings and take notes I may have missed.
Recommendations to others considering the product:
Download the app and listen while you're going for a walk or getting your nails done. You can also increase the playback speed!
Something I can't work without
What do you like best about the product?
The platform is amazing - I am able to send calls easily to management and colleagues. Without this feature it would be hard to receive feedback and excel in my position.
What do you dislike about the product?
That uploads can be delayed and it can take a while to send the calls to my AE's
What problems is the product solving and how is that benefiting you?
I receive amazing feedback from my peers in order to provide the best call to a prospect.
Recommendations to others considering the product:
If you want to step up your BDR skills, I recommend using gong and sending your calls to management and colleagues for feedback!
Gong redefines the meaning of sales calls "follow-up"
What do you like best about the product?
By listening to the Gong recording of your sales meetings, you turbo-charge the impact and meaning of your next steps. Your follow-up emails and verbal conversations resonate more with your prospects because you're using the same language they said to you. This reminds them that you were paying attention to the conversation. Yo Integrated what was important to them. This solidifies the relationship. This increases trust.
What do you dislike about the product?
The only area of improvement is some of the voice-to-text transcript attempts are incorrect but considering that some people talk very fast and some people have strong accents it's very understandable.
What problems is the product solving and how is that benefiting you?
I could not remember everything the customer says during the call without Gong. The benefits are more knowledge and understanding
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