Gong
Gong.ioExternal reviews
6,536 reviews
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Powerful resource
What do you like best about the product?
I like that Gong gives you the ability to revisit calls and take additional notes that were missed on the original call.
What do you dislike about the product?
I don't particularly appreciate that anyone can review your calls. That feature has its pros and cons.
What problems is the product solving and how is that benefiting you?
Gong gives you the ability to retrieve essential details missed during the initial call.
Recommendations to others considering the product:
I highly recommend this product.
Excellent Organization
What do you like best about the product?
Gong is an incredible tool that keeps all of our organization's calls in one central place. It is simple to search for specific calls when we are doing reviews or training. I love that everything is organized and the platform is so easy to use.
What do you dislike about the product?
So far I haven't found anything I dislike!
What problems is the product solving and how is that benefiting you?
Before we started using Gong, our calls were being saved all over the place! It was challenging to review calls or use them for training. But now that we are using Gong, it's a breeze. Our call quality has improved because we are able to go back and listen for areas that need improvement.
Great tool!
What do you like best about the product?
Excellent for post follow up, making sure I don't miss any essential action items
What do you dislike about the product?
Every aspect works well but could be easier to use
What problems is the product solving and how is that benefiting you?
Primary around training and note taking
Recommendations to others considering the product:
N/A
LinkedIn content is gold!
What do you like best about the product?
Follow Gong on LinkedIn...I feel seen every time they post..."3 moments when deals go to die" or "the one thing you should now to strengthen pipeline" etc. Just a really casual reminder of all the things I should/should not be doing. It feels good to be part of that sales community!
But actually, I love the Gong recorded transcripts. Super helpful for copying my notes into Salesforce.
But actually, I love the Gong recorded transcripts. Super helpful for copying my notes into Salesforce.
What do you dislike about the product?
Transcript could do a better job at clipping talking points ie. pricing, next steps, objections.
What problems is the product solving and how is that benefiting you?
Improving my talk time, question rate, interactivity
Gong rocks!
What do you like best about the product?
This software allows me to focus on my calls and the conversation rather than scrambling to jot down notes. I can watch the recording or view the transcript to compile notes.
What do you dislike about the product?
Sometimes the meetings are not recorded if I send an invite less than 24 hours prior to a meeting.
What problems is the product solving and how is that benefiting you?
I am focusing on the conversation rather than note-taking.
Great Tool to analyse Sales Calls.
What do you like best about the product?
Its feature of creating the transcripts & highlighting various crucial moments.
What do you dislike about the product?
I don't actually dislike but would be great if I can have the video and transcript occupying the same size on the screen instead of one gets minimized, the other one maximized.
What problems is the product solving and how is that benefiting you?
It really helps analyze the sales call you booked for the AEs from where you can learn about those deal-making or deal-breaking moments.
Great Product!
What do you like best about the product?
Gong provides an easy way in which our teams can review the calls in an efficient manner for improvements.
What do you dislike about the product?
I don't like that there is a bot showing up as a "big brother" attendee. I also wish the transcription was better for different accents.
What problems is the product solving and how is that benefiting you?
We've been able to help improve the call quality and the ability to improve visibility of customer calls across the organisation.
An amazing management and organisation tool.
What do you like best about the product?
Gong has a seamless integration with Office 365 that both allows recording of meetings for management review and training purposes, but excellent action\follow up summaries straight to your inbox and additional workflow aids through the Web UI. The speech to text and action insights is amazingly accurate.
What do you dislike about the product?
A great solution for recording meetings, no issues with the product.
What problems is the product solving and how is that benefiting you?
The ability to track commitments and next steps with the presalkes technical team who are often working back to back and can forget what commitments they have for clients. Gong will very quickly at the end of the cvall give a list of summary actions for later review. The system is also great for training and performance review through the automated recording process.
Gamechanger
What do you like best about the product?
The ability to go back and listen to my calls thoroughly is genuinely remarkable. And to receive recommendations, along with action items, Gong has eliminated so much stress and has improved the quality of my work!
What do you dislike about the product?
The voice-to-text feature is not accurate
What problems is the product solving and how is that benefiting you?
I am able to be self sufficient in my role with Gong. The technology helps me improve aspects of my calls and has provided me with an upper edge.
Provided invaluable training for me as an a new SDR for The Search Monitor
What do you like best about the product?
I really enjoy listening back to the calls from my Account Executives here at The Search Monitor so that I can learn exactly what they are focusing on with our prospects. This helps know what to go after in my efforts as a SDR.
What do you dislike about the product?
There is not much that I don't like about Gong. I've found it to be a very valuable tool.
What problems is the product solving and how is that benefiting you?
The main problem we are solving with Gong is selling and getting better at it!
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