Gong
Gong.ioExternal reviews
6,536 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Beneficial for improving performance
What do you like best about the product?
I like the ability to review calls quickly
What do you dislike about the product?
It announces that it's recording at the beginning of the call
What problems is the product solving and how is that benefiting you?
How to improve our sales people's ability to sell
Improving my cold calls!
What do you like best about the product?
I like that you quickly get feedback on your call and are able to see who or where you spent most of your time talking.
What do you dislike about the product?
So far there has been no negative experiences!
What problems is the product solving and how is that benefiting you?
I am learning not to talk so much and also what topics I spend the most time talking about.
Recommendations to others considering the product:
If you want to improve your sales calls without having to pay a pricey sales-trainer, then this is your tool!
Gong is awesome!
What do you like best about the product?
I love the simplicity and the accuracy of the call topic.
What do you dislike about the product?
I don't like that my inbox is showing. I wish I could more easily hide my inbox messages.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of forgetting what was talked about previously. It's so easy to find the calls and quickly listen to them, and be reminded of different topics that were mentioned.
Recommendations to others considering the product:
Do it. It's worth it.
Super powers marketing's ability to 'hear' the customer
What do you like best about the product?
It's invaluable for marketing teams to be able to hear customers' and prospects' needs in their own words. Gong makes it possible to see verbatim language and also adds an ability for quick high-level analysis by tagging keywords. Our marketing language and positioning can be based on validated customer needs.
What do you dislike about the product?
Nothing! Gong's efficiency only makes lesser solutions look bad
What problems is the product solving and how is that benefiting you?
Marketing has a real-time research engine with Gong. We're able to understand what customers and prospects need, on a much deeper and authentic level than most other tactics.
Recommendations to others considering the product:
Don't think of this as 'just another' sales tool; it will get used...by sales, marketing, customer support and other parts of your organization.
Great tool!!
What do you like best about the product?
This tool is awesome for call prep. I can go back to my calls and watch exactly what my prospects said in their own words-- game changer!
What do you dislike about the product?
sometimes Gong doesn't record all the back and forth emails
What problems is the product solving and how is that benefiting you?
This helps me prepare for next calls with the same prospect. It's so easy to go back and find the parts that they're talking
Great tool
What do you like best about the product?
I love being able to review my client calls to see what went well and what didn't. I'm also able to review my team's calls to see how other people are talking about our product.
What do you dislike about the product?
I haven't found any major issues yet. It has been very helpful.
What problems is the product solving and how is that benefiting you?
This tool is extremely helpful on all client calls, but discovery calls in particular. It also allows you to filter by topics of conversation, which saves you time when reviewing recordings.
Gong makes my life easier!
What do you like best about the product?
Tagging colleagues in snippets of calls for visibility and/or feedback!
What do you dislike about the product?
Sometimes it feels like a CRM; too much data, most of the time, I just need access to call.
What problems is the product solving and how is that benefiting you?
Visibility into call notes/the entire customer life cycle.
Super helpful and easy to use!
What do you like best about the product?
Being able to listen to my calls and my peers, as well as giving and receiving feedback.
What do you dislike about the product?
How much it shows how I interrupt and talk too much haha, but I haven't found anything I didn't like yet
What problems is the product solving and how is that benefiting you?
Realizing I need to pause, stop talking and listen. I also enjoy that i get a recap showing all of the items I said I would follow up on.
Gong
What do you like best about the product?
Being able to listen to my calls and learn from them.
What do you dislike about the product?
The AI transcription can be better. They are not too accurate when I read them.
What problems is the product solving and how is that benefiting you?
With Gong, I can listen to my calls and find areas of improvement which has contributed to my growth.
Great tool to stay aligned.
What do you like best about the product?
The fact you can search keywords to find important parts of the conversation makes it an ideal tool.
What do you dislike about the product?
I like everything overall. I do think sometimes the integration fails. Here and there the call goes missing or starts from an awkward place.
What problems is the product solving and how is that benefiting you?
It helps keep records and references of our communication.
Recommendations to others considering the product:
Suppose you want to be efficient. Get it!
showing 3,481 - 3,490