Gong
Gong.ioExternal reviews
6,494 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great platform
What do you like best about the product?
It's very easy to use and makes keeping track of customer requests much easier.
What do you dislike about the product?
It doesn't always capture all the action items from my meetings.
What problems is the product solving and how is that benefiting you?
Keeping track of customer conversations and meeting action items
Wha trully increase of productivity means!
What do you like best about the product?
I like that it takes care of all I would have to do during a call; I can just focus on the audience's questions and points. Gong will summarize, condense, put it into an organized way, and even create the email for me! I can truly focus on my client's questions and pain points.
What do you dislike about the product?
I dislike the idea of it going away! I believe there could be a guide, with a step-by-step process on how to set users up to speed and use the most of Gong!
What problems is the product solving and how is that benefiting you?
Gong allows me to focus on what is important during calls. I can be 100% present, I don't have to make notes or anything I can just let it work and ask later, collect information about the call and review the important points after the call ends.
Makes surfacing customer requests super easy
What do you like best about the product?
I really appreciate the AI generated data and insights. It makes reviewing customer calls very easy.
What do you dislike about the product?
I dislike that I can't surface the exact recordings I'm searching for as simply as I'd like.
What problems is the product solving and how is that benefiting you?
Gong makes it easier for me to be more present during client calls reducing my need to take notes. Gong also helps to maintain an accurate log of customer requests and account progression.
Great data, reliable reporting - would recommend
What do you like best about the product?
The data and reporting - very useful data on effectiveness in calls and best practices.
What do you dislike about the product?
Only tweak - It would be great to see email history in a clearer format
What problems is the product solving and how is that benefiting you?
Supporting me to see how I can improve my effectiveness with clients, as well as supporting me with meeting notes
gong's usefulness blew away skepticism from sellers. Sales, prospects and customers love it
What do you like best about the product?
Gong makes it so much easier to capture value, notes, follow up and key actions. it makes coaching easier, selling better and organizing both personal actions and teams much easier
What do you dislike about the product?
I've also wish that gong was able to proactively update CRM fields based on conversations - even if it verified those updates first.
What problems is the product solving and how is that benefiting you?
Gong helps me keep track of calls, follow ups and account strategies. It helps me take fewer notes and stay in the moment in calls. It helps me coach my reports and help others, and reminds me of history with accounts,
Gong is vital for my day-to-day
What do you like best about the product?
How easy it is to search and rewatch recorded meetings
What do you dislike about the product?
Can't think of anything off the top of my head!
What problems is the product solving and how is that benefiting you?
Gong captures all the data and context I need from calls so that I can review and prep for future meetings. It makes me a better worker.
Gong is a game-changer for any sales or CS rep
What do you like best about the product?
Gong simply makes my life easier, whether this is with forecasting, follow-up or coaching. Gong was ahead of the curve with their usage of AI and this makes it incredibly simple to quickly gain insights on an account/call and take action.
What do you dislike about the product?
There is nothing in particularly that I dislike about the platform, I haven't had any issues at all.
What problems is the product solving and how is that benefiting you?
Gong is a massive time-saver, particularly when following up on calls. It is also great for understanding your tendencies on calls and improving as a salesperson.
Essential Part of my Sales Workflow
What do you like best about the product?
Gong provides me with concise, actionable recaps of every recorded sales call, highlighting key discussion points, next steps, and important customer insights. This saves significant time by allowing me to quickly review essential details without re-listening to entire conversations.
The platform’s conversation intelligence goes beyond simple transcription. It analyzes tone, engagement, and talk ratios, and identifies buying signals and objections-delivering insights that help refine sales strategies and improve future interactions.
The platform’s conversation intelligence goes beyond simple transcription. It analyzes tone, engagement, and talk ratios, and identifies buying signals and objections-delivering insights that help refine sales strategies and improve future interactions.
What do you dislike about the product?
Gong’s workflows and summaries are somewhat rigid, which can be frustrating for teams with unique or highly customized processes. Also the tool is very expensive!
What problems is the product solving and how is that benefiting you?
Gong eliminates guesswork in sales calls, helps standardize best practices, and identifies at-risk deals early.
Making life easier across sales, marketing, product and partnerships
What do you like best about the product?
Listen Later for mobile
Speeding up calls to 1.5x speed to make listen later more efficient
Ability to see who is speaking when, and the topics at those points
Filtering to alert / notify on specific conversations and topics
Integrates well with a number of tools
Speeding up calls to 1.5x speed to make listen later more efficient
Ability to see who is speaking when, and the topics at those points
Filtering to alert / notify on specific conversations and topics
Integrates well with a number of tools
What do you dislike about the product?
mobile app not intuitive as id like
would like to insert a sales methodology (not the process - MEDDPICC) so that i can help coach on better discovery, in addition to the coaching it can provide on process.
would like to insert a sales methodology (not the process - MEDDPICC) so that i can help coach on better discovery, in addition to the coaching it can provide on process.
What problems is the product solving and how is that benefiting you?
Making reps more efficient and productive
Enabling my time to be focused on key product and partner segments
Speeding up new hire ramp time
Enabling my time to be focused on key product and partner segments
Speeding up new hire ramp time
Gong's AI Tools are Next Level
What do you like best about the product?
As a CSM, the knowledge that my calls are being recorded and I can refer back to them at anytime is a huge safety net. Whether I am collecting a feature request, looking into a customer issue, or gathering customer quotes, I can always refer back to the recording to hear exactly what the customer says.
Plus it is very intuitive and super easy to use.
Plus it is very intuitive and super easy to use.
What do you dislike about the product?
From I hear, the forecasting piece for CSMs is complicated, but that's just second-hand information.
What problems is the product solving and how is that benefiting you?
Not having to remember or write down every little thing from my calls. Being able to go back to my account and search the entire account about specific things has been huge. Relying on their AI insights that point me exactly where in the call something is discussed has saved me so much time.
showing 341 - 350