Gong
Gong.ioExternal reviews
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Best Sales Learning Tool I've USed
What do you like best about the product?
I love the searchability, transcripts and how easy it is to share calls or clips of calls with colleagues
What do you dislike about the product?
I haven't found any downsides so far! Easy to use and very helpful for reviewing calls and tracking customer communication
What problems is the product solving and how is that benefiting you?
Not everyone can attend every call, so the ability to go back and listen is priceless. I also love the key word search function.
Helps give me the feedback I need.
What do you like best about the product?
I love how Gong has the video and transcript along with it. It has amazing metrics that allow me to see who spoke the most, what were the topics discussed, and wait time (if we gave customers enough time to think to as questions, etc.) Recently I've been working with another analytics part that tells you how long you've let the customer talk, which helps me control monologuing during my training sessions.
What do you dislike about the product?
Nothing for right now. Previously they only had a rewind 15 seconds but not a forward. Now, they updated it so you can fast forward 15 seconds, which is great.
What problems is the product solving and how is that benefiting you?
As, a trainer it allows me to view myself and see if I spoke over customers, if I rushed them, and how much I'm speaking. This helps me reflect and practice to become a better trainer. I take notes to allow me to remember to provide clients enough time to think and also not to speak over them. Recently, I've engaged in their
Gong helps me be a better seller.
What do you like best about the product?
Being able to watch sales calls as "game film" is a huge improvement for development.
What do you dislike about the product?
Nothing so far. It is user friendly enough for me.
What problems is the product solving and how is that benefiting you?
Prior to gong, you're trying to improve by asking for direct feedback afterwards. Gong makes sure there's not too much lost in translation.
One of the best tools I have used as a Customer Success Manager
What do you like best about the product?
Very insightful
helps me keep track of all the technical details shared in my longs meetings and revisit these recordings not to miss any important information shared at all, and plan my next steps in a more effective, efficient way.
helps me keep track of all the technical details shared in my longs meetings and revisit these recordings not to miss any important information shared at all, and plan my next steps in a more effective, efficient way.
What do you dislike about the product?
Sometimes it does not catch all the words right, especially when you are not a native English speaker
What problems is the product solving and how is that benefiting you?
Keep track of all the complex technicalities, names from the projects I share with the client, be able to revisit them and go back to not only the recording but also the script and find the specific topic I need to review again using just a keyword.
Fantastic tool, far from flawless
What do you like best about the product?
Gong makes it easy to record and share calls - and parts of calls with other members of the team. As a product manager, I love when salespeople grab snippets of calls expressing a need and send them over. I also get a built-in notetaker for user interviews, win-loss analysis etc.
Overall, it's pretty searchable
Overall, it's pretty searchable
What do you dislike about the product?
They know their target market is the sales organization and have targetted that. So as a product manager, there are occasional mismatches in features for me. The transcription capabilities are (while very, very useful) quite error-prone which would limit how much faith I could put into making data-driven decisions from the recordings. That said - you do get some transcription from a huge number of calls. You have data from calls, even if it's flawed. It's massively valuable, you just need to keep in mind the limitations and take things with a grain of salt.
I think there are also some javascript based performance problems when trying to highlight a several minute long snippet of a conversation to share. The browser can crawl.
These are annoyances and things Gong should improve on, but it's still a wonderful tool.
I think there are also some javascript based performance problems when trying to highlight a several minute long snippet of a conversation to share. The browser can crawl.
These are annoyances and things Gong should improve on, but it's still a wonderful tool.
What problems is the product solving and how is that benefiting you?
I use it for harvesting customer needs. It's great at that.
Others in my organization use it for sales coaching and such.
Others in my organization use it for sales coaching and such.
Recommendations to others considering the product:
Give it a trial. It's pretty easy to get started with and you'll understand 90% of it very quickly and know if you want it or not.
Great new tool for our team
What do you like best about the product?
Call stats are great for review and seeing how much your prospect/client was interacting and engaging. The deals tab is also a fantastic tool for staying on top of open opportunities.
What do you dislike about the product?
Definitely a lot of cools to access. Training/onboarding could be improved to help the team really harness everything at our finger tips. It's a lot to take in, and easy to overlook helpful data.
What problems is the product solving and how is that benefiting you?
Call tracking and recording, coaching, and deal tracking. It's helpful now for deal flow, but will be increasingly helpful as our team grows and we foster best practices.
Love it!
What do you like best about the product?
great way to listen back to my calls and my colleagues calls - I can make notes, search for key words, and share with my team.
What do you dislike about the product?
Can't think of any areas of improvement- keep crushing the game, Gong!
What problems is the product solving and how is that benefiting you?
Improving my skills for how to keep calls short/efficient and how to wrap up/set up next steps at the end of my calls.
A Needed Tool
What do you like best about the product?
The best things about Gong are the ability to get feedback from your Demos quickly and to hear how other reps handle certain aspects of the sale.
What do you dislike about the product?
The only thing I dislike is people don't use it enough
What problems is the product solving and how is that benefiting you?
Its helped me ask more robust questions and to cut the fluff.
Solid Tool to Review Calls
What do you like best about the product?
I like the feature that allows you to go 1.5 or 2.0 X speed - an efficient way to get through multiple calls!
What do you dislike about the product?
There's nothing significant that I dislike from Gong. Solid product.
What problems is the product solving and how is that benefiting you?
This gives us a way to monitor how calls are going with newer reps, share insights that we find out from clients to other departments, and aggregate key words and phrases.
Awesome Tech
What do you like best about the product?
I love that I can learn from others and gain more insights as to what works and what doesn't.
What do you dislike about the product?
nothing so far that I can think of. Its been great.
What problems is the product solving and how is that benefiting you?
The benefits are I see improvement in movement with my deals and have indicators of how to improve.
Recommendations to others considering the product:
N/A
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