Gong
Gong.ioExternal reviews
6,536 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Efficiency and Ease
What do you like best about the product?
I like how easy it is to communicate client's needs to other parts of the business. Instead of me needing to try to talk through a whole situation, I can simply tag the person it applies to so they get the live information from the client!
What do you dislike about the product?
I don't like that you can't go back and delete a video after something is recorded.
What problems is the product solving and how is that benefiting you?
Communication errors and time saving
Great resource for reviewing recorded calls
What do you like best about the product?
My current company is the first to use a recording solution like Gong. As a newer employee, I have nothing but praise for being able to access previously recorded meetings. This capability has helped me as a CSM better understand customers who would eventually be in my BoB.
What do you dislike about the product?
The AI for transcribing the call isn't the best. Granted, it can only do so much with what it's able to pick up during a meeting; however, I feel like some situations could be doing a better job.
What problems is the product solving and how is that benefiting you?
As mentioned in what I like about Gong, I'm trying to solve the problem of being able to listen to customer sentiment and pick up on various topics that were previously discussed.
Recommendations to others considering the product:
Particularly helpful for coaching and general call review.
Intuitive and easy to use
What do you like best about the product?
the AI that produces actionable transcripts and content
What do you dislike about the product?
The automatic recording starts with the first attendee to the meeting and announces that the recording is in progress before the host can even let the attendees know why. It's abrupt and disconcerting to join and be slapped with "recording in progress" before any niceties and introductions.
What problems is the product solving and how is that benefiting you?
Automated call recording and allows for training of other colleagues
I F**king Love Gong
What do you like best about the product?
- Transcription.
- Recommendations (I.E- you talk to much, or you don't ask enough questions)
- Call sharing with prospects. (SOOOOO helpful in many of my deals)
- Analytics to help me diagnose where my trouble areas are.
- Call playback, so i don't have to take pages of notes anymore.
- Recommendations (I.E- you talk to much, or you don't ask enough questions)
- Call sharing with prospects. (SOOOOO helpful in many of my deals)
- Analytics to help me diagnose where my trouble areas are.
- Call playback, so i don't have to take pages of notes anymore.
What do you dislike about the product?
My only negative is it takes a while for the system to recognize consistency in patterns within topics which really isn't a big thing since the rest of gong is awesome.
What problems is the product solving and how is that benefiting you?
- Better feedback loop.
- Ensuring I have all the right details for following up.
- Ensuring I have all the right details for following up.
Recommendations to others considering the product:
If you're looking for your sales team to deliver a much better selling experience, then Gong is an absolute must. Something worth keeping in mind is not everyone will adopt it quickly, and some will even be shy to be recorded. But once you explain the value of not having to take notes, having way better visibility in your deal progressions then the rest will fall into place.
It's an essential part of my customer interactions and meeting follow up workflow
What do you like best about the product?
My favorite pars:
- it automatically telling you what your follow up items are
- I love being able to skip my talk track and just listen again to my customer's comments and feedback.
- love being able to fast forward at certain speeds
- Love sharing snippets of the call internally so I can be a better voice of the customer
- it automatically telling you what your follow up items are
- I love being able to skip my talk track and just listen again to my customer's comments and feedback.
- love being able to fast forward at certain speeds
- Love sharing snippets of the call internally so I can be a better voice of the customer
What do you dislike about the product?
It would be nice if they could mimic zoom when you click "share meeting" link to customers, so it told you the meeting title, name, link, time, attendees, etc. The automated feedback of patience, customer story, etc is kind of generic and not helpful. I think this can be improved.
What problems is the product solving and how is that benefiting you?
I am solving the problem of having better customer meetings and driving action items with my customers. Also, the problem of not detailed enough meeting notes, or not remembering a specific use case your customer said.
Recommendations to others considering the product:
If you have CSM's and Sales people, get it.
Gong Review
What do you like best about the product?
Records all calls and sifts through the calls to come up with an actionable transcript
What do you dislike about the product?
Sometimes not much of a need to review calls
What problems is the product solving and how is that benefiting you?
Being able to reflect back on calls on action items I may have missed in my notes or easily navigating through a call with the transcript
Really helpful tool to increase the interaction w/ customers
What do you like best about the product?
Possibility to check my meetings and don't need to invest time taking notes during the session. The good part is that I can put my focus 100% on my customer.
What do you dislike about the product?
Nothing. Gong works really well. Just one point about needs to re-sign many times.
What problems is the product solving and how is that benefiting you?
Chance to evaluate my pitch
My manager and the rest of the team can check meetings when they can't participate
Chance to understand my co-workers pitch to increase my pitch
My manager and the rest of the team can check meetings when they can't participate
Chance to understand my co-workers pitch to increase my pitch
Best way to learn
What do you like best about the product?
It's great to see what top reps are using to be successful
What do you dislike about the product?
It might be a security thing with my company, but listening to calls we can only here ourselves and not the client/prospect on the other line.
What problems is the product solving and how is that benefiting you?
Finding the best word tracks
Recommendations to others considering the product:
Use it
Great tool for knowledge sharing and gaining feedback
What do you like best about the product?
Ability to go back to the call to find relevant information shared.
What do you dislike about the product?
The subtext/ audio to text conversion can be slightly clunky making it hard to search for keywords
What problems is the product solving and how is that benefiting you?
Gaining feedback on my calls from the manager and saving time on putting together the notes
Great tool for Sales people!
What do you like best about the product?
Gong is a great tool to use for learning, demo-ing, note-taking, and more. I could not do my job with the help of gong, and it's a tool I use daily. Every sales org needs this to improve their sales conversations, deal close rate and improve customer interactions. I find this especially helpful when going back to re-listen to calls for discovery.
What do you dislike about the product?
Nothing so far, I haven't found any negatives with gong.
What problems is the product solving and how is that benefiting you?
Being able to listen to demos I've given and find areas of improvement. It's also an excellent way for my Manager to evaluate how I am doing on calls/demos and where I can improve on. I also use this for note-taking - while demo-ing, it's hard to take all the notes down so I can refer to gong if I've missed something that I told a prospect or customer I would follow-up on.
Recommendations to others considering the product:
Gong is a great tool and I don't know any one who does not reply on this tool daily. If you are part of a sales team, you need this to do your job better!
showing 3,501 - 3,510