Gong
Gong.ioExternal reviews
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Very helpful for reviewing things I missed
What do you like best about the product?
If used weekly, you will get better at calls/meetings
What do you dislike about the product?
Some of the speech to text can be improved. Buffering problems
What problems is the product solving and how is that benefiting you?
Introductions, cold calling. Getting more fluid with intros
Recommendations to others considering the product:
Definitely give it a try.
Super useful and easy to use
What do you like best about the product?
The feature to be able to record and watch back pitches gives a great playback learning method - especially as new starter
What do you dislike about the product?
The transcripts are still not as accurate
What problems is the product solving and how is that benefiting you?
Re watching the details of a conversation - practice learning from others
Recommendations to others considering the product:
GO for it!
Help me review action items
What do you like best about the product?
Review past calls. Reflective learning.
What do you dislike about the product?
Nothing negative to report as yet, all positive
What problems is the product solving and how is that benefiting you?
missed actions and prep reminders
Great Learning Tool
What do you like best about the product?
I was initially hesitant to embrace Gong, but once I realized that I could go back and see what works/doesn't in customer calls, I swear by it.
What do you dislike about the product?
Sometimes the statistics on speaking metrics are a little skewed when participants are on mute.
What problems is the product solving and how is that benefiting you?
I recently started a role and Gong is a crucial solution. I am now comfortable taking notes, refining my approach, and learning from others all via Gong.
Recommendations to others considering the product:
I would recommend Gong to other organizations If I were asked.
Great but a little clunky
What do you like best about the product?
great to find insights in the conversation
What do you dislike about the product?
hard to find conversations in the dashboard
What problems is the product solving and how is that benefiting you?
fine-tuning calls, listening back instead of taking notes
Recommendations to others considering the product:
Great tool, UX can be a bit clunky, but the meat and potatoes of the software and the insights it provides is awesome!
Gong - AE Perspective
What do you like best about the product?
Love searching by specific topics. I can answer most questions and see how my manager or team lead answers that topic. Great to quickly review previous calls in an instant. The tool is amazing - I have no idea what I would do without it.
What do you dislike about the product?
I really enjoy the platform. I wish I had more filtering capabilities.
What problems is the product solving and how is that benefiting you?
Onboarding with Gong is 1000% easier. I started remotely, and it took 2 weeks listening to calls until I felt confident that I could step into and AE role and be succesful. Quickly catching up on discovery calls. learning from how I ask questions and navigate a discovery call
Fantastic technology loved by the sales team
What do you like best about the product?
Gong's easy-to-use interface is something that my entire sales team can pick up after very little training, and the benefits are immediate. From out-of-the-box insights and stats to the coaching and training benefits, my sales team was able to get up and running and learning from each other within weeks. Gong was designed to be incredibly user-friendly, eliminating a common barrier to any software adoption.
What do you dislike about the product?
I've had a great experience with the new business sales team, but have been less impressed with account management across multiple different people and roles. Ultimately, they don't end up being much of a value-add to the software.
What problems is the product solving and how is that benefiting you?
We never had visibility into sales calls before Gong, and now we're coaching at a rate I don't think my frontline managers thought would be possible. This has led to rampers picking up on great discovery questions and close talk tracks from listening to their peers.
Incredible All in One Call/Deal Review Tool
What do you like best about the product?
It's a great way to review all of my previous and upcoming calls and deal cycles.
What do you dislike about the product?
Really nothing. It's very easy to navigate and pretty intuitive.
What problems is the product solving and how is that benefiting you?
Call improvement and deal management.
Love Gong!!
What do you like best about the product?
I've used other call recorders in the past but Gong is definitely the best. It's really easy to see a full list of all account activity even from multiple team members that aren't in Salesforce. It's great for getting manager feedback on calls and even the transcripts are quite good if you're trying to find a specific moment in a call.
What do you dislike about the product?
This is a small criticism but sharing a specific snippet of a call is a bit temperamental sometimes.
What problems is the product solving and how is that benefiting you?
Sales intelligence, deeper insights on opportunities, and metrics (e.g. talk time, interactivity).
More valuable than I expected
What do you like best about the product?
A great catalogue of customer insights that can be used by sales, product & marketing.
What do you dislike about the product?
Nothing so far. I look forward to more AI insights.
What problems is the product solving and how is that benefiting you?
We are trying to discover which sales pitch works the best and what features to build next. Gong has given us a lot of insight into our pipeline health and is a great way to share calls with customers and internally for training purposes.
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