Gong
Gong.ioExternal reviews
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Super useful tool
What do you like best about the product?
I like that Gong generates a transcript that you can search over rather than having to move back and forth through the video recording.
What do you dislike about the product?
The voice to text can get a little weird sometimes, especially when multiple people are talking on a call.
What problems is the product solving and how is that benefiting you?
We are using the transcripts as a document for holding people accountable for the things they say in a meeting. We reference the transcripts much later as a "who said what" document.
Gong review
What do you like best about the product?
Ease of use and transcript functionality
What do you dislike about the product?
The note taker is annoying on some calls
What problems is the product solving and how is that benefiting you?
Auditing my calls to make sure we're performing at our best
Changed my entire sales process for the better
What do you like best about the product?
The ability to have my conversations transcribed so that I'm not spending my time during the call focusing on taking notes but rather listening to the prospect
What do you dislike about the product?
The interface can sometimes be a little confusing.
What problems is the product solving and how is that benefiting you?
With working remotely, it's tough to share information from calls with my manager. Gong makes that really simple.
Super super useful tool
What do you like best about the product?
Gong is incredibly helpful training tool to be able to shadow calls across the company at your own leisure, which is particularly useful for new hires. Additionally very useful for sharing calls with prospects or having as reference for details mentioned on the call. It also shows details to help improve your tactics as a sales rep, such as showing how much back and forth there is between you and the prospect- are you talking too much? Easy to search calls for keywords that are both preselected by Gong or in a search bar. Also automatically transcribes the call with a fairly decent accuracy, I'd estimate about 85-90%. Calls are available for review pretty quickly after completion, certainly within the hour but often time within minutes.
What do you dislike about the product?
If you start a meeting then have to switch to another meeting service or restart for any reason it will not detect the new meeting
What problems is the product solving and how is that benefiting you?
For new hire training there is a far richer database of resources at their fingertips to accelerate learning and not be at the whims of each day's calls. Also very useful for reference both for the seller and prospect to review details and have accountability.
I love the transcripts!
What do you like best about the product?
I love the analysis of the call; it makes it really easy not to take notes
What do you dislike about the product?
I can't name anything that I dislike at this moment
What problems is the product solving and how is that benefiting you?
I don't have to take notes during client meetings; I always have an accessible record of what clients said during a call
Gong has really helped me coach my teams calls while remote
What do you like best about the product?
I like the option to leave feedback in the side, to pull "topics" and "trackers" retroactively. I like to use the scorecards function to make sure we are structuring the conversation as we teach here at Gusto. I also like the ability to create multiple folders; this helps us separate different types of calls and fuel the feedback loop for internal teams, as the feedback stems directly from customers.
What do you dislike about the product?
I don't think there is anything that frustrates me while using so far!
What problems is the product solving and how is that benefiting you?
How my reps sell to customers. In person, I could hear what kinds of questions they were asking and just overall quality of call. Gong unlocks the ability to do this remotely.
Great way to provide feedback
What do you like best about the product?
I am able to listen to my calls and find opportunities for improvement. I also like how we are able to score our calls within our business to see what top performers are doing well and how we can imitate those performers.
What do you dislike about the product?
I dislike that people can jump into active meetings.
What problems is the product solving and how is that benefiting you?
I am able to listen to my previous calls and find opportunities for growth and places to improve. so my subsequent calls can improve and generate more sales.
Recommendations to others considering the product:
Connect your Calendar!
Great review tool
What do you like best about the product?
Getting to see how well my calls went and getting constructive feedback from my AE's
What do you dislike about the product?
The tech issues at the start of using it
What problems is the product solving and how is that benefiting you?
Seeing that i need to have more silence in between my clients my talking
Recommendations to others considering the product:
n/a
Great Self-Development Tool
What do you like best about the product?
Transcriptions of calls, speed that recordings come up, headers/categories that calls can come up in for easier review. I also like the commenting system, helps me get feedback in a clear way, because you are able to comment on highlighted sections of any call.
What do you dislike about the product?
Not too much that I dislike, because I haven't used any other call review software before. I think this is an universal good for anybody in sales or customer support.
What problems is the product solving and how is that benefiting you?
I am solving issues in customer interaction, as well as pieces of crucial information that I have missed in my notes. I am able to go back over calls and review any information I might have missed while taking notes during the call.
Self Learning For sellers and Specific Coaching oppurtunity
What do you like best about the product?
Self Learning for sellers to improve their sales skills
Recognising Trends using filters
Sharing Best calls for driving Performance
Recognising Trends using filters
Sharing Best calls for driving Performance
What do you dislike about the product?
We do not have any access to data to analyze trends
What problems is the product solving and how is that benefiting you?
Driving Sellers who are not pitching a particular task weekly
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