Gong
Gong.ioExternal reviews
6,540 reviews
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New to Gong. Love it. Best Market Research
What do you like best about the product?
Our sales team can send me snippets of calls so I can hear real, authentic feedback from prospects and customers. There's no better way to learn a new market (and keep tabs as things are always changing).
What do you dislike about the product?
Hard to say since I have limited access. I'm looking forward to being able to search keywords and look at analytics.
What problems is the product solving and how is that benefiting you?
I'm able to understand our audience without going down rabbits holes in articles and on social. I can hear what customers need and what their pains are - right from the source. It's a time saver and intelligence in one. I can listen at 2x speed, skip to listen just to cusomter's comments, and find great nuggets by reading the transcript. So much better than listening to recorded meetings where you don't know where the good stuff is.
Recommendations to others considering the product:
When you get it, you'll wonder why you didn't have it all along.
I love Gong!
What do you like best about the product?
I like having the ability to re-visit a call to make sure all follow up items are accounted for. I also like watching other team members calls with clients to learn how to best phrase certain things and share talk tracks.
What do you dislike about the product?
I think recording calls can be a turn off for some people/clients, and might limit how much they're willing to share with you knowing the call is recorded.
What problems is the product solving and how is that benefiting you?
Training issues - onboarding to a new job while remote can be challenging. Listening to Gong calls has been an incredible resource to get up to speed in certain areas.
Gong addict!
What do you like best about the product?
The insights, the fact we can get feedback from colleagues, and how every call is recorded. Makes life so much easier!
What do you dislike about the product?
The transcripts could be better, but this is a minor thing!
What problems is the product solving and how is that benefiting you?
Better insights for sales calls. I know exactly what to prep for my next call & what was discussed.
Recommendations to others considering the product:
Great insights for sales teams!
Let me see that Gong
What do you like best about the product?
I don't have to remember to press record
What do you dislike about the product?
It would be great if the video recorded in high-def so that I can use clips for content.
What problems is the product solving and how is that benefiting you?
Sharing learnings within the organization.
Recommendations to others considering the product:
I'm probably not evening use it to the full potential and thing it kicks butt.
Love how gong is linked and integrated to various products like salesforce, outlook and other tools.
What do you like best about the product?
Integration with other products that we use day in and day out like MS office, Salesfoce etc. I can track who is talking, transcripts and gather statistics on what works and does not. Best part is that I have a video, audio and transcripts, if there was a way to share the Gong with others and look at all the Gong recordings together that would be great.
What do you dislike about the product?
I dont think there is anything about Gong that I do not like. Transcripts and video should be interlinked.
What problems is the product solving and how is that benefiting you?
Recording and trasnscripts that we can share with other team members. Review transcripts with the team to see how to conduct reviews with customers. Looking at statistics on how much each person talks during a call.
Amazing learning tool!
What do you like best about the product?
Being able to learn as a new employee through Gong has been amazing!
What do you dislike about the product?
I wish I could skip ahead ten seconds...
What problems is the product solving and how is that benefiting you?
training, changing habbits I was unaware of
Bang the Gong because this software rocks!
What do you like best about the product?
This is easily one of the most simple, and easy to use software. I can clearly view and listen to all my calls and share if I need to. The recording quality is great too and I like that the speed of the video can be adjusted for time. Can't imagine using anything else.
What do you dislike about the product?
This is probably a SFDC set up thing, but in our SFDC after a Gong call is does not count towards my call volume, I still need to manually create this.
What problems is the product solving and how is that benefiting you?
After a long call I don't always take the best notes so it is helpful to review in case I missed anything. Also great for onboarding and training new employees who can't always join a live call.
Great meeting recording tool, especially for sales
What do you like best about the product?
Obviously, Gong is great because it records your meetings pretty seamlessly. It joins the meeting (I use Google Meet) as "[Organization Name] Notetaker" and doesn't make any noise or anything. The turnaround on the time of the call to the call recording being uploaded is pretty quick, typically within 30 minutes. It shows who's talking, for how long, and when. On top of that, when viewing the recording, it's able to break down parts of the call into sections like "Small Talk" or "Making Intros" which is helpful for navigating the recordings. It also can convert the call into a transcript. Also, depending on your organization, you can view not just your own calls/meetings, but other calls from teammates and throughout the whole company.
What do you dislike about the product?
There aren't really any cons to using Gong. The only downside is that the transcript isn't super accurate and has a lot of trouble with "uhs" and "ums". Otherwise, it's a really great tool.
What problems is the product solving and how is that benefiting you?
It frees up a ton of time and effort when it comes to notetaking, especially during sales meetings. There's no need to ask people to repeat themselves, or worry about missing an important piece of information. You can focus on the conversation at hand and not have to worry about forgetting important details later on. It also provides the opportunity to learn from other peoples' calls throughout the organization.
GREAT for Sales Teams!
What do you like best about the product?
There are honestly so many different things to like. It's hard to pinpoint one! I think I'm mainly a fan of the statistics and insights Gong can provide. Understanding talk ratios, the different triggers regarding topics within calls, questioning strategies, etc. It's all great!
What do you dislike about the product?
I have tried to listen in on a call before, and I'm not sure if it was a bandwidth issue, but I basically couldn't listen to it. It was almost as if I was trying to watch it on a 3G phone. It makes sense, though, because I wasn't actually in the meeting; I was an invisible listener. But if there's a way for Gong to improve on that, it would be even better
What problems is the product solving and how is that benefiting you?
I understand where I can improve as a sales person from a discovery perspective and have the relevant insights into my calls. Also I can focus on the prospect more because I know I can come back and listen to the call at any time
Gong is great for tracking meeting follow up items. Super helpful.
What do you like best about the product?
Tracking meeting follow up items helps ensure nothing falls through the cracks.
What do you dislike about the product?
I don't like the fact that recorded meetings I sent to my customers expire after 720 days.
What problems is the product solving and how is that benefiting you?
I can review calls before my next meeting to ensure I hit the ground running and pick up where I left off to keep momentum.
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