Gong
Gong.ioExternal reviews
6,540 reviews
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Super easy to use
What do you like best about the product?
Intuitiveness. Easy to use and very helpful.
What do you dislike about the product?
I can't think of many. Sometimes it joins calls I don't want it to.
What problems is the product solving and how is that benefiting you?
Auto recording customer calls. Transcription. Sharing customer feedback.
Gong is AMAZING!!!
What do you like best about the product?
What I like most about Gong is the audio transcript feature.
What do you dislike about the product?
At the moment there is nothing that I honestly dislike about Gong.
What problems is the product solving and how is that benefiting you?
Client recaps and updates.
Recommendations to others considering the product:
None at the moment.
A tool I didn't even know I needed
What do you like best about the product?
Easily share entire or snippets of calls (simply highlight cut and paste) both internally and with prospects
What do you dislike about the product?
There's a lot of undiscovered features in there - not super easy to learn
What problems is the product solving and how is that benefiting you?
Learning from team members calls, reviewing my prior conversations
Gong has been helpful for coaching as a new employee
What do you like best about the product?
I like that I can go into a library and listen to other consultants that are leaders on the floor month after month. I love that I can listen to my own gong calls for coaching since I am new to the industry.
What do you dislike about the product?
The downside of using gong is remembering to say "call is being recorded" for every meaningful conversation. It is a little disruptive when you are having a good conversation. It would be great to offer simple solutions to this
What problems is the product solving and how is that benefiting you?
I am solving tone issues and issues residing with my process. I have benefitted by listening to myself to see what better questions I could have asked for better discovery.
Must have for call reviews
What do you like best about the product?
I like that it's easy to review calls, teammates can leave comments at specific points in the call and link directly to it. Great for collaborating with the team and eliminating any subjective opinions from customer communications
What do you dislike about the product?
This is nitpicking, but sometimes when I search for a specific customer call I have to refine the search
What problems is the product solving and how is that benefiting you?
Call reviews, peer-feedback
Great tool for getting better!
What do you like best about the product?
The feedback after each call, great to have and helps create notes for future needs. I also really like the feedback about talk time, patience, and ways to improve
What do you dislike about the product?
Not much; it is a great platform that we use daily. It is pretty accurate and great to have.
What problems is the product solving and how is that benefiting you?
We can see where we lose our buyer in the process and constantly improving our objection handling. We love being able to score and share calls between our team and listen to make them better.
nice reports
What do you like best about the product?
statistic very detailed, to work much better
What do you dislike about the product?
layout not so easy to find everything i need
What problems is the product solving and how is that benefiting you?
review calls very good
Recommendations to others considering the product:
nice tool, very detailed, help to improve calls with clients
Fantastic call recording and sales optimization software
What do you like best about the product?
The ability to track calls and specific words and phrases being used. The new Salesforce integration is great too.
What do you dislike about the product?
Not much - it doesn't keep me signed in on my laptop despite trying to save my login info which is a minor inconvenience.
What problems is the product solving and how is that benefiting you?
Rep activity reporting, referencing historic calls, sharing talk tracks, and tracking certain words and phrases.
Gong has changed the way I make sales calls!
What do you like best about the product?
Ability to go back & listen to past calls to see where I can improve or collect information I missed. Also allows me to listen to top rep calls to see what they are doing
What do you dislike about the product?
Sometimes the texts aren't translated properly
What problems is the product solving and how is that benefiting you?
I realized I needed to let the DM finish what they are saying before trying to answer.
Super helpful for external-facing teams
What do you like best about the product?
I not only use it to record my customer calls, but I also love Gong for my onboarding as I listen through previous calls from other teammates. I also utilize the transcripts and visuals to jump straight to certain parts of recordings.
What do you dislike about the product?
I haven't found anything I disliked on Gong. Improvements on the transcript would be great but they are relatively minor.
What problems is the product solving and how is that benefiting you?
Faster employee onboarding and being more focused on customer calls rather than having note-taking being a distraction
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