Gong
Gong.ioExternal reviews
6,540 reviews
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Saved My Hind End More Than Once
What do you like best about the product?
Being able to get the written transcript to show what was and/or was not said. able to go back and review for specific questions and answers, and be able to use it for teaching new reps!
What do you dislike about the product?
announcing the recording when people are talking disrupts the flow at times. Sometimes the recorder shows up late and announces itself
What problems is the product solving and how is that benefiting you?
Training for new and seasoned reps. Being able to go back and show the customer that something was not promised or that something was discussed.
Recommendations to others considering the product:
just buy it, it will pay for itself
Very Easy & Valuable for a New CSM team
What do you like best about the product?
Easy to set up and train our reps. We use this for call auditing, requirement reviews for projects and training.
What do you dislike about the product?
I can't think of too many downsides to Gong. We weren't aware of SSO capability out of the box but that was probably just not a question we thought to ask during discovery which is on us.
What problems is the product solving and how is that benefiting you?
Training new hires by stocking a call example library, call auditing/QA with tagged feedback and project management/scoping. Our sales team also obviously uses the tool for sales prospecting and call coaching but as a CS leader, I love the value this provides post-signature as well!!!
Next Level Deal and Customer Intelligence
What do you like best about the product?
The ability to:
Upload previously recorded calls for swift analysis (specifically being able to jump to the caller you want to listen to on the call
The speed multiplier so you don't have to listen to calls in realtime - saves a lot of time
The positive culture of motivation and sharing amongst colleagues through giving feedback on calls
The opportunity to set topics to be spoken about in calls and rank who achieves these amongst the team
The clarity of the recording itself
Being able to see the amount of talking you do in a conversation as a percentage to help drive speaking less, making the prospect talk more
The monologue feature
Being able to share the link to the call internally or externally
Upload previously recorded calls for swift analysis (specifically being able to jump to the caller you want to listen to on the call
The speed multiplier so you don't have to listen to calls in realtime - saves a lot of time
The positive culture of motivation and sharing amongst colleagues through giving feedback on calls
The opportunity to set topics to be spoken about in calls and rank who achieves these amongst the team
The clarity of the recording itself
Being able to see the amount of talking you do in a conversation as a percentage to help drive speaking less, making the prospect talk more
The monologue feature
Being able to share the link to the call internally or externally
What do you dislike about the product?
Having to ask prospects to accept the "notetaker" 'person' on calls if they don't do it automatically and explain what it is or face not having the call be recorded (not even sure if this can be changed due to privacy laws)
What problems is the product solving and how is that benefiting you?
A more positive culture of sharing best practices and being able to easily give constructive feedback on each call
Swift analysis of calls - saving a lot of time
Being able to see what we're doing wrong and improve that on each every call
Swift analysis of calls - saving a lot of time
Being able to see what we're doing wrong and improve that on each every call
Automated & Convenient!
What do you like best about the product?
I deal with a ton of meetings, and when I ran them on my own, I forgot to record the meeting countless times. This automated feature provides me a great reminder of our next steps and takeaways.
What do you dislike about the product?
Only thing I find annoying is that the automated prompt "that they are recording" is a bit abrupt and cuts off the conversation, but it is necessary.
What problems is the product solving and how is that benefiting you?
It helps me stay on top of the call. It's super convenient and great reference from calls from months back to revisit client discussions. And its shareable so I can ensure my team has context.
Amazing tool for reps that are ramping
What do you like best about the product?
Easy to use, and also breaks each conversation down by topic
What do you dislike about the product?
Sometimes it's slow to load or the transcripts don't get the words 100% right
What problems is the product solving and how is that benefiting you?
Makes coaching easier and makes following up with prospects easier because you can go back to what was said
Great for new employees and seasoned reps to develop their discovery and sales process
What do you like best about the product?
I like that I can review other colleagues calls (especially calls that closed won) to see the reasons prospects are interested and the progression of the call (Call to action, next steps) Closing, etc. What works and what needs improvement.
What do you dislike about the product?
There are lots of tabs and areas you can go to-in the tool... I am not sure where I should be focusing my time and energy on.
What problems is the product solving and how is that benefiting you?
Refining the sales process, and getting better at discovery, and process improvement
Overall Powerful Platform
What do you like best about the product?
Really great to be able to collaboratively hear what other people in my org are doing on their calls. I find the ability to skip between speakers really useful as a way to scan through a call. The percentage breakdown of speaking time is an excellent tool that is also really helpful. I enjoy the listing out it does of each participant in the call in addition to the percentage above of time talking. The tying together of all of this to the sales process and being able to see every call each step through the buying process is really cool. As a newer employee, I know that what really matters is did the business close. The pitch might have been tight, but if it didn't close, it doesn't always matter. The ability to track sales calls through the process and know if they have closed is really awesome. I also like the transcript feature. The AI generated transcript allows you to skip to a particular point of time where perhaps a particular phrase or keyword was said without having to actually skip the video 15sec at a time. I would highly recommend any new seller to an organization spend some time and lisetning to their peers working with customer.
What do you dislike about the product?
On some of the recordings, I have watched the audio can be very choppy. It doesn't seem to be an issue with the user, but some sort of glitch with the recording feature. There have been some recordings that have been much better too. Some of the AI features are a little spotty, I think this is to be expected. Originally during training, we were shown how it will be able to decipher different phases of the call. The actual in the field accuracy of this seems to be varied.
What problems is the product solving and how is that benefiting you?
Transparency in the sales process of what sellers are actually saying is a huge benefit of this product. An under-appreciated feature is the ability of new sellers to the company to hear what some of your top performers, and even weaker performers are saying and doing on their calls. You have to have a culture that is okay with being this transparent, but I can say I have really valued it.
Recommendations to others considering the product:
I would make sure that if you invest in this tool that it be a mandatory add to every sales call. If you allow calls to take place outside this environment, you will miss out on important data and feedback to help your sales team.
Business Development Manager
What do you like best about the product?
What I like best about gong is retrieving all my calls/ voicemails to remember what was said - helps with follow-up!
What do you dislike about the product?
Not many downsides outside of learning the ropes and navigating at times - but that's more of an experience with Gong type of thing.
What problems is the product solving and how is that benefiting you?
The main problem I'm trying to solve is not missing anything with my prospects, i.e., what was said, when was it said, etc.
I've realized that even studying my tone of voice, my delivery, and what I said or, even more important, what my prospect says is GOLD for improvement.
I've realized that even studying my tone of voice, my delivery, and what I said or, even more important, what my prospect says is GOLD for improvement.
UpSkilling at it's Finest
What do you like best about the product?
Gong is exceptionally user-friendly and easy to integrate into a daily work routine.
What do you dislike about the product?
The least helpful thing about Gong is that it does not always accurately track how many calls you listen to or comment on.
What problems is the product solving and how is that benefiting you?
Gong has been extremely helpful for me, someone who is new to the sales world, to listen to my colleague's calls and take notes and upskill.
A great tool to work with
What do you like best about the product?
The ease of use. It is a self-explanatory tool that helps in making the job easier
What do you dislike about the product?
Sometimes the translation is not up to mark and it can be improved upon
What problems is the product solving and how is that benefiting you?
With the emails being sent to the client, I can quickly verify on Gong if I am missing out on something or not.
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