Gong
Gong.ioExternal reviews
6,540 reviews
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Want to level up? USE GONG!
What do you like best about the product?
Really enjoy the ease of reviewing calls, the reminders I get before and after calls, an evaluation of where I can improve, the ability to share with my colleagues. I've been able to prepare and collaborate before calls to make sure we're hitting our clients needs.
What do you dislike about the product?
Would like it to record phone calls from my phone.
What problems is the product solving and how is that benefiting you?
I'm able to improve my personal performance. I'm able to help myself learn from my mistakes. I love not having to take notes and focus on what they're saying, not what they said.
Delivers Exceptional Insight
What do you like best about the product?
Ease of use, gong integrates easily with Zoom
What do you dislike about the product?
It can sometimes be hard to find recordings
What problems is the product solving and how is that benefiting you?
Highlighting when you interrupt clients.
Gong: Screening Calls for Opportunities
What do you like best about the product?
Gong is impressive in its ability to screen for preselected language. Automatically, it "listens" and bookmarks words and phrases that the employer is looking for in a quality call. Additionally, it offers the benefit of an anecdotal record of an interaction with a client.
What do you dislike about the product?
There are times language may not be recognized due to pronunciations or alternate phrasing. This failure can make it difficult since the calls need to be manually screened by management.
What problems is the product solving and how is that benefiting you?
In addition to management being able to monitor calls for quality and training, employees can access the data for the same purpose.
Gong is Great!
What do you like best about the product?
I love the way Gong is laid out. The past emails and calls are arranged in a helpful, easy-to-read manner. Finding specific talking points of the conversation is fast and easy to find.
What do you dislike about the product?
The transcript is the only area of improvement, but this is really small on the useability scale. We use acronyms here at work, and when we speak, the acronyms are used in conversation. With that being said, it would be helpful if I could populate and manually override the transcript to include our work jargon.
What problems is the product solving and how is that benefiting you?
I love being able to listen to my clients speak and being fully present to the conversation. Before, I'd take notes during our calls, but now instead of multitasking, I can review the transcript later and pick out the actionable items. It's like someone else taking notes for you in college.
Makes note-taking SO much easier
What do you like best about the product?
Since Gong transcribes the entire call, it easy to jump to an area that you need to review and listen from there
What do you dislike about the product?
The only slight downside is that calls scheduled 10 minutes or less in advance won't be recorded.
What problems is the product solving and how is that benefiting you?
Gong allows me to replay how much I'm engaging with clients and understand weak points that I need to work better at, i.e., less talking, more listening!
Recommendations to others considering the product:
Do it! It makes note-taking, and training so much easier.
Almost perfect apart from a few minor bugs/annoyances
What do you like best about the product?
The ability to automatically record all our reps calls, provide transcripts and send notifications to Slack when key topics are mentioned. Gong is genuinely an absolute game-changer for our sales team. We're closing more deals, reps are hitting quota faster and we have better insights than ever in to what our customers are discussing.
What do you dislike about the product?
The quality of the audio & video recording is fairly poor (we use the Zoom integration, not sure about others). It's a little frustrating as it can be really choppy to listen back to. I assume it's to save on bandwidth and space, but it would be nice if it was smoother.
What problems is the product solving and how is that benefiting you?
We use Gong to train our reps faster and help them reach quota sooner. It's great to be able to have a library of best practice talking points etc for new reps, and for managers when reviewing calls.
Great product
What do you like best about the product?
Gong makes it very simple to hear my calls and get a transcription of everything said. I'm able to listen to what I said and then how the client responded. In review, this is valuable as I can alter my future responses to have a more favorable outcome. If I'm in a crowded area or do not have headphones, the transcription helps break down everything that was said accurately. The tagging feature is lovely as well as it lets me share my calls with my mentor and my manager. Then my manager can go in and see what I have going on, and my mentor can go in and give me advice. The entire product really makes things easy for me to do my best work and improve over time.
What do you dislike about the product?
Not much. Gong makes it very simple for me to accomplish everything needed. If I were to dislike something, it more has to do with local laws that end up being beneficial to the legality of what is going on. When you speak to someone in California, you need to get permission to record the conversation. If consent is not granted, Gong will not record the conversation. This feature is annoying as I have to be more careful to repeat my conversation back to them for not taking purposes but allows us to stay within the law correctly.
What problems is the product solving and how is that benefiting you?
I'm able to get a better understanding of my sales calls. Listening to how clients have responded has given me insight into what is working and what needs improvement. When I send this to my manager or my mentor I am able to get feedback on what went well, what needs improvement and what I should keep doing. This creates a scenario where I can flourish and grow and make improvements on the fly. Without software like this, I would need to take notes and would not be able to share my calls the way Gong enables me to do.
Recommendations to others considering the product:
I would choose Gong over competitors. I have used products like Chorus in the past, and Gong is superior in its transcription abilities and the ability to share calls with others.
Fantastic tool for any seller
What do you like best about the product?
Gong is a fantastic tool. It gives you the ability to not only record calls, but also take notes live during a call, reference specific points, and tag colleagues as needed. It sets the precedence that every call is going to be recorded, so you don't need to ask as soon as you are on. You can send full calls or pre-selected snippets, including transcripts, to customers/stakeholders who might have to miss meetings or reference them after the fact.
In addition to the above, I personally love that I can go back and listen to my calls to see how I performed. I can grade/score myself, but also request feedback from my leadership team, colleagues, etc. Ultimately it helps sellers improve, keeps them honest, and adds tremendous value.
In addition to the above, I personally love that I can go back and listen to my calls to see how I performed. I can grade/score myself, but also request feedback from my leadership team, colleagues, etc. Ultimately it helps sellers improve, keeps them honest, and adds tremendous value.
What do you dislike about the product?
The only thing that I dislike is the recorded voice plays over and over again as people join calls. There is no way to wait until you have a quorum. While I understand the legal requirements, there could be ways to work around this. This also might be a feature turned on for my particular organization.
In addition, the "grading" feature does leave something to be desired. For instance, some calls might involve less interaction and more talking (e.g. an introductory pitch/demo where our team does most of the talking might score lower than a true discovery call).
In addition, the "grading" feature does leave something to be desired. For instance, some calls might involve less interaction and more talking (e.g. an introductory pitch/demo where our team does most of the talking might score lower than a true discovery call).
What problems is the product solving and how is that benefiting you?
Especially while everyone is behind a computer screen/webcam, it is tough to stay engaged while taking diligent notes, organize them, and stay focused. With Gong I am not only able to stay on top of my own calls but also bring in other colleagues as needed.
With Gong, you are able to track your complete conversation/correspondence history with your prospects/customers. You can go back and listen to what you may have missed, reference key metrics/painpoints expressed by customers, and so much more.
With Gong, you are able to track your complete conversation/correspondence history with your prospects/customers. You can go back and listen to what you may have missed, reference key metrics/painpoints expressed by customers, and so much more.
Great for Call Reviews; Could utilize report customizing
What do you like best about the product?
The features that highlight key topics and the ratio of client talk time percentages
What do you dislike about the product?
Lack of customization of rating criteria
What problems is the product solving and how is that benefiting you?
Being able to recall and review successes and potential areas of improvement.
Recommendations to others considering the product:
An absolutely usefool tool for developing skills with client calls and interactions. Could use some fine tuning but overall a fantastic software with simplicity of use.
Instrumental Technology
What do you like best about the product?
Gong's been instrumental as we shifted to a WFH environment over the past year. While in the office, we ran customer calls in conference rooms, and there was a lot of coaching & "osmosis" real-time in the office. Sitting on Ring Central and "shadowing" a call in real-time had its benefits but was limited to listening live when a call was happening. With Gong, I can search for keywords, run on pitches, trends on calls to not only coach my team on being more effective but also leverage it for sourcing old objections that we can overcome with new tech were selling. I leverage Gong on team calls to bring the osmosis back as well. We frequently review calls together as a team so my sellers can pick up new pitches from top reps in the org. Overall, Gong has been highly instrumental in our workflows.
What do you dislike about the product?
The only room for improvement for me (this could be training issue on my end) would be about having a customizable "inbox" or "todo" section for managers. I'd like to categorize my todo's by rep or by call type.
What problems is the product solving and how is that benefiting you?
Lots. On-demand call coaching, I dont have to listen in live to coach. Funnel mgmt. I leverage Gong to see what deals I have in risk. Are we multithreaded? Is a deal stale? etc. I also leverage Gong on team calls to bring back some of the osmosis so reps can pick up talk tracks from one another. We recently did a March Madness spiff with our ADR's and it was awesome.
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