Gong
Gong.ioExternal reviews
6,540 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A perfect way to master a sales call in a remote world
What do you like best about the product?
My favorite part of Gong is that it shares interaction feedback with you and compares you to the team. For example, there is an interactivty that measures if the conversation is balanced between the two people on the line
What do you dislike about the product?
So far I do not see anything that I do not enjoy from Gong. It is perfect tool to ensure that call coaching is still being practiced, even while your sales people are remote.
What problems is the product solving and how is that benefiting you?
I've realized from Gong that I use the word "You know" whenever I am in a sales call. There is this feature that tracks your "Slang" usage and again compares you to the team. Gong has made me a better salesman to recognize that from their software and remove that from my vocabulary!
Amazing platform for any sales team!
What do you like best about the product?
Ever since I joined, Gong has allowed me not only to review my own calls but also learn and pick up key call tactics from my calls. Additionally, we can watch a client go from their initial onboarding to the day they become customers. What I like best is that it is available to EVERYONE. Whether you want to listen to a call, you want to read the transcript, gauge your gong KPIs (how much did you talk vs. customer?), it allows us to become even better at what we do!
What do you dislike about the product?
There are many calls available, so I think narrowing down the search even more could be helpful (by a product, let's say) and more rewards for teams! Those who had a good talking percentage could be rewarded and receive an email from their manager regarding this.
What problems is the product solving and how is that benefiting you?
Transparency has dramatically increased within the whole organization; we also can learn more from others in the company, which makes the company in its own better but also allows us to prepare for promotions by being better today.
For managers, I think this is KEY for feedback, especially in the covid ages of virtual work.
For managers, I think this is KEY for feedback, especially in the covid ages of virtual work.
Great tool!
What do you like best about the product?
I'm a better salesman now that I can replay and critique previous calls, share snippets and best practices, and listen to others who are slaying the conversation game. Gong has been incredibly helpful!
What do you dislike about the product?
The only downside is having to mention being on a recorded line, but everyone is used to that by now.
What problems is the product solving and how is that benefiting you?
Sharing recorded best practices
Analytics helpful for ramping up
What do you like best about the product?
The best part about Gong is that it is easy to navigate. The transcripts are considerably more accurate than other call recorders I have used in the past.
What do you dislike about the product?
Sometimes it takes a little while to analyze my calls from the external phone software.
What problems is the product solving and how is that benefiting you?
I am able to see through the analytics what steps of the call I hit versus what I didn't talk about. I.e. BANT requirements.
Great insights
What do you like best about the product?
The ability to see where my team is on calls, length, searching for keywords all of that important data allows me to gauge where everyone stands with their conversations
What do you dislike about the product?
Sometimes calls dont import. But could be on our end but that can be frustrating for reporting purposes
What problems is the product solving and how is that benefiting you?
Not losing things in pipeline, being able to jump in a call with a rep and review it with them so they can apply what feedback was given to the very next call.
Recommendations to others considering the product:
If you make your money over the phone i would definitely recommend this product. The amount of insights it gives you with a few clicks is incredible. It takes the guess work out of Sales conversations and if leveraged correctly can make a huge difference for your team
Improve client/prospect calls with Gong
What do you like best about the product?
I like the transcripts. They help not need to take very many notes. We can skim over calls after.
What do you dislike about the product?
I feel like there's a lot of tools I may not be taking advantage of.
What problems is the product solving and how is that benefiting you?
Helping CSMs improve, coaching, saving time with note taking
Literally the best thing since sliced bread
What do you like best about the product?
Gong has been an absolute game-changer for us. Before we got the platform every rep was doing something different and there was no normalized process. Now we're able to see what we do wrong, see what we do right, and incorporate best practices into our everyday selling.
What do you dislike about the product?
Nothing at all. Favorite tool in the stack
What problems is the product solving and how is that benefiting you?
We have streamlined our sales process, ramped up new employees more efficiently the whole 9 yards. Seriously dont know how we operated without gong in the past
Great onboarding tool
What do you like best about the product?
It's a great tool for onboarding new hires. They get up to speed so much faster.
What do you dislike about the product?
My inbox seems to disconnect fairly often.
What problems is the product solving and how is that benefiting you?
We needed a way to analyze our sales/cs calls.
Good for catching up on missed meetings and discovery calls
What do you like best about the product?
The transcript feature is really nice, as I'm able to scroll through all past conversations with a client or pod. It's also great for taking notes. I also enjoy how it shows the screen share, so it's like watching in on a meeting
What do you dislike about the product?
Watching back presentations of myself on camera/presenting :)
What problems is the product solving and how is that benefiting you?
Cutting down on time spent in meetings, as we're able to align on client needs and goals on our own time, whether that's by listening in on the meeting in another tab or reading through the meeting transcript. It's also helpful for those who forget topics covered in meetings to return and review
Recommendations to others considering the product:
It's been pretty nice to use. Great tool for those who are looking to train sales reps, employees in public speaking/improving their presentation skills. Built-in captioning is also very useful
Gong helps the whole team!!
What do you like best about the product?
Collaborating internally and externally with my team members. You can critique and learn from the other people you are working with and listen to the calls that are important. There are a bunch of different other things that Gong has that I've never seen before. The percentages of you talking in comparison to your prospect is very helpful as well. I like that you can see your filler words and be conscious of what you are saying on every call.
What do you dislike about the product?
It is a bit complex to figure out all the different aspects of the system. It was a little harder than I expected and there is definitely a learning curve. But once you get past that it gets a bit easier.
What problems is the product solving and how is that benefiting you?
It helps with learning your filler words and seeing the percentages you're talking, compared to the prospect. There are a ton of other features as well. You can tag other colleagues and your manager when there is a call you want them to listen in. They can critique you and really help you grow.
Recommendations to others considering the product:
Definitely use it if you want your team to get better on the phone.
showing 3,721 - 3,730