Gong
Gong.ioExternal reviews
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Improve client/prospect calls with Gong
What do you like best about the product?
I like the transcripts. They help not need to take very many notes. We can skim over calls after.
What do you dislike about the product?
I feel like there's a lot of tools I may not be taking advantage of.
What problems is the product solving and how is that benefiting you?
Helping CSMs improve, coaching, saving time with note taking
Literally the best thing since sliced bread
What do you like best about the product?
Gong has been an absolute game-changer for us. Before we got the platform every rep was doing something different and there was no normalized process. Now we're able to see what we do wrong, see what we do right, and incorporate best practices into our everyday selling.
What do you dislike about the product?
Nothing at all. Favorite tool in the stack
What problems is the product solving and how is that benefiting you?
We have streamlined our sales process, ramped up new employees more efficiently the whole 9 yards. Seriously dont know how we operated without gong in the past
Great onboarding tool
What do you like best about the product?
It's a great tool for onboarding new hires. They get up to speed so much faster.
What do you dislike about the product?
My inbox seems to disconnect fairly often.
What problems is the product solving and how is that benefiting you?
We needed a way to analyze our sales/cs calls.
Good for catching up on missed meetings and discovery calls
What do you like best about the product?
The transcript feature is really nice, as I'm able to scroll through all past conversations with a client or pod. It's also great for taking notes. I also enjoy how it shows the screen share, so it's like watching in on a meeting
What do you dislike about the product?
Watching back presentations of myself on camera/presenting :)
What problems is the product solving and how is that benefiting you?
Cutting down on time spent in meetings, as we're able to align on client needs and goals on our own time, whether that's by listening in on the meeting in another tab or reading through the meeting transcript. It's also helpful for those who forget topics covered in meetings to return and review
Recommendations to others considering the product:
It's been pretty nice to use. Great tool for those who are looking to train sales reps, employees in public speaking/improving their presentation skills. Built-in captioning is also very useful
Gong helps the whole team!!
What do you like best about the product?
Collaborating internally and externally with my team members. You can critique and learn from the other people you are working with and listen to the calls that are important. There are a bunch of different other things that Gong has that I've never seen before. The percentages of you talking in comparison to your prospect is very helpful as well. I like that you can see your filler words and be conscious of what you are saying on every call.
What do you dislike about the product?
It is a bit complex to figure out all the different aspects of the system. It was a little harder than I expected and there is definitely a learning curve. But once you get past that it gets a bit easier.
What problems is the product solving and how is that benefiting you?
It helps with learning your filler words and seeing the percentages you're talking, compared to the prospect. There are a ton of other features as well. You can tag other colleagues and your manager when there is a call you want them to listen in. They can critique you and really help you grow.
Recommendations to others considering the product:
Definitely use it if you want your team to get better on the phone.
Tremendous Product
What do you like best about the product?
The call transcription. Being able to have the ability to review past calls by keywords is amazing, as calls can be upwards of an hour
What do you dislike about the product?
Nothing comes to mind. The product is easily navigable & has a great interface
What problems is the product solving and how is that benefiting you?
Call cadence awareness is a huge thing that is solved with Gong
Gong is useful in reviewing and following up on important discussions. Ability to share sessions.
What do you like best about the product?
I love using Gong. The library is amazing in reviewing previous calls. Taking action when necessary. Accessibility and visibility to the whole team. Statistics on duration and amount of calls made assist the team in improving their stats. Reviewing calls can determine where one can improve on your pitch from your previous sessions. The ability to share your Gong session internally and externally is another plus.
What do you dislike about the product?
Nothing to dislike. Everything is visible.
What problems is the product solving and how is that benefiting you?
Gong can assist in solving indiscretions by going back and checking your meeting. As mentioned previously, the benefits are checking the team statistics to help improve on your pitch. The ability to share your recording internally and externally. The library is an asset to refer back to check on previous recordings.
Recommendations to others considering the product:
Gong is amazing, easy to use and is exceptionally useful in all aspects.
Great workplace sales tool...
What do you like best about the product?
Being able to listen back on your calls.
What do you dislike about the product?
Can;t always hear the other end on call.
What problems is the product solving and how is that benefiting you?
Being able to drive more business and keep people on the phone longer using new work tracks.
Very useful tool to have
What do you like best about the product?
I like that it records all our calls, and we can refer back to all that information.
What do you dislike about the product?
There is nothing that specific to dislike.
What problems is the product solving and how is that benefiting you?
Recording calls and referring to that information back when needed
Recommendations to others considering the product:
Record all calls
Best tool in its class - highly recommend
What do you like best about the product?
Gong's accuracy in recordings and pure usability. I use Gong daily to track the health of my deals as well as remember action items that I've promised during conversations. It also helps me to develop my follow-up emails quickly and efficiently. Finally it gives me insight into my own speaking patterns. By purely tracking my conversation data, it gives me coaching to know how to communicate more effectively.
What do you dislike about the product?
The only downside with Gong is that it's overly critical of my pipeline ha :) just in case you didn't read between the lines, this is actually a really good thing!
What problems is the product solving and how is that benefiting you?
Going back and remembering the action items from previous calls. Watching game tape and realizing where you're at with a particular deal throughout the whole lifecycle of the opportunity. I have eliminated meaningless words that I'm using in my conversations. I have driven strategic communication throughout the life cycle of my deals. I have established and delivered upon all of my promised next steps. Gong is incredibly helpful.
Recommendations to others considering the product:
Start using Gong right away...even if you don't think you need your calls to be recorded. The value is far greater than simply going back to catch things you may have missed in your notes. Gong can actually give you prescriptive insights for your pipeline strategy. Their marketing team hit the nail on the head when they said it's like watching game film the night before the game! It's THAT valuable!
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