Gong
Gong.ioExternal reviews
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Extremely useful for quick marketing research
What do you like best about the product?
Immediately easy to use (requires no prior knowledge or training). Mobile app is useful because I can download calls and listen to them on my own time the way I would a podcast. (Admittedly makes for really boring workout listening.) Keyword search function is great because I can search a competitor's name and immediately have hundreds of things prospects have said about them. I require every member of my growth marketing team to listen to a certain number of calls in Gong per week.
What do you dislike about the product?
Sometimes the auto transcription isn't great. Companies' names often get messed up so you can't trust that you're getting all the mentions of a company when you search it. Same issue sometimes happens with more common words but to a lesser degree.
What problems is the product solving and how is that benefiting you?
I have much deeper insight into our product and the competitive landscape than before, and much more easily. In a few minutes I can scan the transcripts for multiple calls. So much easier than any alternative.
Recommendations to others considering the product:
Get it, and then make sure people are using it. It's expensive, so utilization is key to getting your ROI.
So awesome for my training!
What do you like best about the product?
Gong has been really great as I've onboarded as a new BDR at my company. Being able to listen to recordings and take notes based on transcripts is awesome!
What do you dislike about the product?
Sometimes the app is a little slow and choppy, but that's to be expected when it's going from one platform to another.
What problems is the product solving and how is that benefiting you?
the main problem that they solve for me is they streamline the training efforts at my company and also give me a great point of reference that I can look back on my own personal calls and give myself feedback, make sure that I'm hitting the relevant points that I need, and also am not talking to much!
Love the tool
What do you like best about the product?
How quickly it converts, and the analytics that it provides
What do you dislike about the product?
It doesn't translate into other languages
What problems is the product solving and how is that benefiting you?
Internal training
Must have for Sales Reps
What do you like best about the product?
Love how easy it is to navigate and keep track of client calls without having to take detailed notes.
What do you dislike about the product?
The learning for transcript could use some updates.
What problems is the product solving and how is that benefiting you?
No problems, overall really great!
My experience has been very positive, the system is very intuitive.
What do you like best about the product?
I like that i can search keywords and find what i need.
What do you dislike about the product?
So far i haven't found anything that i do not like.
What problems is the product solving and how is that benefiting you?
I learn more about what i am missing on my calls.
Gong is fantastic
What do you like best about the product?
It is so awesome to automatically have all customer calls recorded and indexed for review later.
What do you dislike about the product?
I haven't found anything I dislike about Gong yet.
What problems is the product solving and how is that benefiting you?
We don't have to remember to turn on recording and we don't have to worry about finding the calls later and getting.a link to share them and worry about losing the recordings when a team member leaves.
Recommendations to others considering the product:
Use it for all customer calls.
Gong had been very helpful in following our sales pipeline
What do you like best about the product?
the ability to analyze the callers, set action items, and view my set markers
What do you dislike about the product?
the transcript isn't great, it is not converting the speech to text accurately
What problems is the product solving and how is that benefiting you?
I'm following up with my customers more easily, I'm able to see exactly what I need to prepare for my following meetings
Recommendations to others considering the product:
Allow gong to send you an email after each call with all the action items
Great review tool
What do you like best about the product?
It makes going over calls easy, and makes training even easier. I am constatnly going into the gong library to review my calls after speaking with potential clilents to both find areas that I can improve upon, as well as the pain points that I maty have missed initally.
What do you dislike about the product?
Some of the transcriptions are off, but very few times does it impact the overall effectiveness of the video. I have found the most effective way for me to watch gong calls is by reading the trascript, and doing so does get me lost occasionally.
What problems is the product solving and how is that benefiting you?
Learning from mistakes on my calls, reviewing customer pain points
Knowledge Sharing!
What do you like best about the product?
I love knowledge sharing that can happen in real-time on Gong. This is SO much easier to review calls and add context for the relevant teams rather than trying to remember what someone said or making a product person listen to a whole call. I have used Gong for coaching new employees on their calls and I like it because I can pinpoint exact examples of what works and what doesn't. It will make future onboardings easier as we accumulate more videos and examples for new hires to watch.
What do you dislike about the product?
There's so much information at times it can feel like you don't know where to start. You need to have a decent strategy in place so you understand where to tackle the most critical priorities and learnings.
What problems is the product solving and how is that benefiting you?
I run a CS team so I am trying to make knowledge transfer easier and Renewal prediction. Surveying my team is also helpful PRIOR to launching gong and then 60-90 days after to determine if their workflows have improved.
Recommendations to others considering the product:
I am running the CS organization, so we are the secondary user group of Gong, but it's beneficial in breaking down silos between our teams. We also use it to coach our team to understand what works and what doesn't work; this is particularly helpful when onboarding new employees. Finally, this is the best product for knowledge transfer between all teams I have ever used.
Gong - phenomenal to review your content, even better with data backed content strategy resource
What do you like best about the product?
I love that you can watch the video and see your presentation later. It helps review information my account exec forgot to tell me so I can follow up post demo.
Just as valuable is the content Gong provides on sales strategy that is backed by their data of thousands of calls made. Devin Reed does an incredible job of sharing best practices, keywords, and the impact this information has on the close of the sales. The webinars are interesting and informative. I look forward to his LinkedIn posts and share them often.
Just as valuable is the content Gong provides on sales strategy that is backed by their data of thousands of calls made. Devin Reed does an incredible job of sharing best practices, keywords, and the impact this information has on the close of the sales. The webinars are interesting and informative. I look forward to his LinkedIn posts and share them often.
What do you dislike about the product?
The transcript isn't 100% accurate. It would be nice if it was better. But is it close enough that you can still understand what is being said. That is honestly my only issue.
What problems is the product solving and how is that benefiting you?
I'm able to see how the demo went when I wasn't a part of it. It makes it easier for me to knowledgeably follow up when I can't get the necessary information from my account executive. I'm also able to learn how to do a more compelling demo by watching the top performers' demos.
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