Gong
Gong.ioExternal reviews
6,556 reviews
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Gong is helpful for improving sales efforts
What do you like best about the product?
I’ve found gong to be a helpful product to identify patterns in my sales efforts, collaborate strategic ideas with my colleagues, and to help me plan and execute my follow-ups
What do you dislike about the product?
It can feel intrusive, but so do all new things.
What problems is the product solving and how is that benefiting you?
Saves me time and makes me more accurate in understanding all my customers unique situations
Recommendations to others considering the product:
Make sure you have a good sales culture and understand how to use this for guidance and coaching as well as comparing metrics
Great resource for coaching sales team.
What do you like best about the product?
I have used a few call record tools and find that Gong does the best job making these record sessions with reps very easy. Additionally, the analytics and best practices built-in help validate the coaching we are providing to our team. Additionally, the customer success team and onboarding were fantastic.
What do you dislike about the product?
Overall, there is not much to dislike when it comes to Gong. The price was a big step up from what we were spending with our previous solution, but so far the additional information and tools have proven worth it. The transcription tool is not 100% accurate which can make some of the reporting tough, but it is far better than other tools I have used.
What problems is the product solving and how is that benefiting you?
We are trying to improve our conversion rates from lead to demo and demo to close. The call record sessions are by far and away the most impactful coaching you can do as a sales leader. I love Gong because of the insights they provide relative to monologue/dialogue, patience score, etc. Also, love Gong deals is a nice feature to help reps manage their pipeline with the visibility they cannot get in SF.com
Recommendations to others considering the product:
With any software purchase, you should do your due diligence and make sure the product fits your needs.
Phenomenal
What do you like best about the product?
The data analytics insights are amazing.
What do you dislike about the product?
I love Gong and continue to love it! Buy.
What problems is the product solving and how is that benefiting you?
Reduce sales cycle and Gong has been able to reduce our sales process by 23 days.
Recommendations to others considering the product:
If you want to take you sales team to the next level, I highly recommend using Gong to get you there
Gong makes my job SO much easier
What do you like best about the product?
I love the trackers and tagging tools. It helps me focus on themes and share positive and negative moments with others across the team.
What do you dislike about the product?
Nothing. I like everything about Gong, from the content to the tools.
What problems is the product solving and how is that benefiting you?
One benefit I realized was using it to inspect our pipeline deals and how activity and trends affect those. But I'm solving all sorts of problems, mostly around fine-tuning discovery processes with new reps.
The best tool for meeting recaps and analysis of performance
What do you like best about the product?
The transcript feature and the analysis of speaking time
What do you dislike about the product?
The need to schedule 20 minutes outside. You should be able to add the notetaker at a moment's notice.
What problems is the product solving and how is that benefiting you?
Capturing complete and accurate notes in a meeting. We can see how a presentation went, did the customer or prospect engage enough?
Recommendations to others considering the product:
Try it and you will love it
Gong is Great!
What do you like best about the product?
I enjoy how easy Gong is to use! I really enjoy the app as well.
What do you dislike about the product?
Nothing! There is nothing that I dislike about Gong.
What problems is the product solving and how is that benefiting you?
I have learned how to better pinpoint areas of my pitch where I can continue to improve. Being able to listen to my calls helps a ton.
Great experienxe
What do you like best about the product?
Ability to search and view organization conversations
What do you dislike about the product?
sometime the interface is confusing for me
What problems is the product solving and how is that benefiting you?
customer success
Gong allows me to pay better attention in meetings
What do you like best about the product?
Seemless background note-taking and capturing of action items is amazing.
What do you dislike about the product?
I wish it recognized accents and different languages better. English is solid though.
What problems is the product solving and how is that benefiting you?
Gong is helping us to take better actionable notes during calls first and foremost. Secondly, it's helping to enable our team (new and old) on best practices, new viewpoints and approaches to challenges, and more.
We've improved our consistency in message using team reviews of each other's calls.
We've improved our consistency in message using team reviews of each other's calls.
Gong Review
What do you like best about the product?
The ability to review myself and team!!!
What do you dislike about the product?
Sometimes it gets cluttered and confusing
What problems is the product solving and how is that benefiting you?
The ability to track my deals and train myself with peers talk tracks
Recommendations to others considering the product:
Use in a quota based industry
Powerful
What do you like best about the product?
I like the recordings and the way the calls are analyzed.
What do you dislike about the product?
I deeply dislike that during the meetings you have it as an extra participant.
What problems is the product solving and how is that benefiting you?
We are solving all the objections we are getting from customers. We are closing more deals.
Recommendations to others considering the product:
Explore the tool as much as you can. It has a lot of gadgets that will help you improve your business and sales process.
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