Gong
Gong.ioExternal reviews
6,556 reviews
from
and
External reviews are not included in the AWS star rating for the product.
I got acknowledged to this tool in my new job and it is really life changing
What do you like best about the product?
How convenient it is, effective, and improves the way to document customer calls
What do you dislike about the product?
Sometimes search of calls is not very intuitive
What problems is the product solving and how is that benefiting you?
Documenting calls, the ability to listen again if something wasn't clear, the ability for management to listen to calls
Great tool for sales team(s)
What do you like best about the product?
GONG is the #1 tool I would 100% recommend. The recordings (calls/video) of your Prospecting, Discovery, Demo Calls, and Follow-up calls in one place, transcribed, and ready to view and listen. It has improved our coaching and sales rep review.
What do you dislike about the product?
Not much to dislike, very straightforward UI/UX.
What problems is the product solving and how is that benefiting you?
I think this tool helps the entire sales team sharpen their skills as well as give us the ability to review other's reps' talk-tracks and incorporate some of their skills into our own. Very good for knowledge share purposes.
A must have for all SaaS sales teams!
What do you like best about the product?
It's basically game film for your calls. See what's working and not working -- helps you iterate, create a plan and get better.
I love tracking all my metrics. How much I'm talking, how many questions I'm asking, am I talking over prospects. It's a treasure trove of super valuable data that can be used by everyone (sales + marketing + success + product).
I love tracking all my metrics. How much I'm talking, how many questions I'm asking, am I talking over prospects. It's a treasure trove of super valuable data that can be used by everyone (sales + marketing + success + product).
What do you dislike about the product?
A bi-directional HubSpot integration would be amazing! But other than that, no issues with the platform.
What problems is the product solving and how is that benefiting you?
It's the best way to create a coaching + improvement plan for your sales organization.
Without Gong, it would take forever to manually analyze calls and figure out what's working / not working. After everything is setup on the front end, Gong does all the dirty work in a matter of minutes, rather than hours.
Without Gong, it would take forever to manually analyze calls and figure out what's working / not working. After everything is setup on the front end, Gong does all the dirty work in a matter of minutes, rather than hours.
Great tool to review sales calls!
What do you like best about the product?
I like that the calls are transcribed- it makes it really easy to evaluate how the conversation went. It is useful when you are trying to determine lessons learned because as a team you can even evaluate how you communicated a unified vision.
What do you dislike about the product?
I do not like that you have an extra invitee on the meeting. Sometimes when you are meeting with a client and you have this extra invitation it causes questions.I do not like that you have an extra invitee on the meeting. Sometimes when you are meeting with a client and you have this extra invitation it causes questions.
What problems is the product solving and how is that benefiting you?
Evaluate how we communicate with clients
It captures SO much
What do you like best about the product?
The data! The talk ratio, the lengths, the recording w/ transcripts. All so cool and needed in discovery calls.
What do you dislike about the product?
Some clients think the "notetaker" is weird
What problems is the product solving and how is that benefiting you?
Note taking + discovery call efficiency
Very helpful tool for CSMs
What do you like best about the product?
Gong has been super helpful for me as Customer Success Manager. I work for a very technical SaaS companies and it allows me to go back and re-listen to my customers when there has been something that I need to revisit or may not have understood the first time. It eliminates any situation of - what did they say on that last call, I don't remember how we left off. It's also very helpful to snip portions of calls so I can share with my Product and Engineering teams so they can hear feedback from the customer directly. It's also helpful for me to learn from other members on my team by listening to their calls. I was definitely skeptical at first about recording every call, but the majority of my customers have had no issue with it and I really consider having it a critical tool for my success now.
What do you dislike about the product?
The transcription does not handle accents very well.
What problems is the product solving and how is that benefiting you?
Never missing any follow up items with customers. Better understanding of my customers' needs.
Far deeper and more useful that anticipated!
What do you like best about the product?
When integrated w SFDC, the ability to create meaningful/useful line of sight from high level dashboards down into the actual behaviors and conversations that are having the most impact.
What do you dislike about the product?
With a lot of power and capability comes a learning curve to learn how to efficiently leverage all the insights.
What problems is the product solving and how is that benefiting you?
Sales readiness and effectiveness
Incredibly helpful for sales training and replay
What do you like best about the product?
That I can watch back my replay and know exactly what the client described. The I can share that recording with the account executive who has all the information they need to close the deal. I have already shared with sales reps at other companies how useful it is.
What do you dislike about the product?
There isn't much to dislike. I suppose some of the transcripts have some mistakes in them, but that's not a big bother.
What problems is the product solving and how is that benefiting you?
Deal handoff is smoother and it was an awesome program to learn sales.
I also am a big fan of the insights showing my talking to listening ratio.
I also am a big fan of the insights showing my talking to listening ratio.
One of the best SaaS tools on the market
What do you like best about the product?
Gong allows me to manage my pipeline, identify how I can move deals along faster, and gives me insights and best practices into how to improve my sales game. Being able to easily review and assess my demos and calls has allowed me to make small improvements and become more of a product expert for my company.
What do you dislike about the product?
Sometimes the transcript functionality does not properly catch specific phrases or keywords and can occasionally misidentify certain aspects of the conversation.
What problems is the product solving and how is that benefiting you?
Gong keeps me from listening to hours and hours of demo recordings just to find one snippet. It identifies those specific snippets automatically while allowing me to quickly find and leverage them to my advantage. Gong's deal driver feature gives me a 30,000-foot overview of my pipeline and provides recommendations and tips on how to move deals forward. I've been able to improve my skills as a salesperson, send more quality follow-ups, and gain insights into how to close more deals.
Best sales tool I've ever used
What do you like best about the product?
If you can get access prior to your start date, you can get up to speed on things faster than being employed for a month. Amazing coaching tool
What do you dislike about the product?
Love everything about the tool. Sometimes prospects ask to disable
What problems is the product solving and how is that benefiting you?
Easy to get coaching without taking up valuable time
showing 3,771 - 3,780