Gong
Gong.ioReviews from AWS customer
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Gong is more than call recordings
What do you like best about the product?
Being able to score calls among peers or have feedback given is such a helpful way to level up and this is done so easily in Gong. The UI is easy enough follow and the searching is fluid. It integrate easily to our tools and has been a very complete call library.
What do you dislike about the product?
Sometimes it does take awhile for calls to show up in Gong. I assume this is due to the thoroughness of the analyzations but still, if this process was sped up it would be a bit more helpful. At times it also appears to lag a bit. Sometimes slow to launch or load certain parts of the application.
What problems is the product solving and how is that benefiting you?
Gong is helping our sales reps level up our conversations by identifying all aspects of a call and evaluating what is working. We can also very easily leave helpful feedback and share alternative conversation ideas so we can all learn together. Gong also helps to provide an accurate transcript of our calls which allows us to follow up with our customers using the most important points. The AI analysis of this is quite impressive. A final benefit would be having a near perfect library of calls and demonstrations going back years we can always reference when needed.
Great tool if used correctly
What do you like best about the product?
The capabilities of Gong in helping leadership understand the reality of a deal, whether that be through the heartbeat of the account (how much contact there is between them and us), the use of trackers to identify trends and build enablement from as well as the coaching using Scorecards to be able to demonstrate ROI on coaching activity. Personally, I wouldn't work at a company that didn't have Gong or something similar again.
Gong is now used all the time with our organisation at various levels for peer to peer learning, note taking and best practice.
Gong is now used all the time with our organisation at various levels for peer to peer learning, note taking and best practice.
What do you dislike about the product?
The integration between Gong and Microsoft Dynamics leaves something to be desired. Aware that they are working on that now though.
What problems is the product solving and how is that benefiting you?
Prior to Gong, we had no real way of capturing conversations bar recording using native tools. Gong has revolutionised how we record meetings as well as the ability to coach, share best practice and enable our people to learn from each other efficiently.
Gong is a gamechanger!
What do you like best about the product?
Managing my CS team has been revolutionized by Gong. Its delivery of relevant and actionable insights empowers me to quickly understand team dynamics, identify training opportunities, and conduct effective assessments.
The time saved on summarizing calls and extracting key themes is a significant benefit.
Furthermore, the essential auto-translate feature facilitates seamless communication across my multilingual team, while the powerful reporting provides access to detailed and impactful data.
The time saved on summarizing calls and extracting key themes is a significant benefit.
Furthermore, the essential auto-translate feature facilitates seamless communication across my multilingual team, while the powerful reporting provides access to detailed and impactful data.
What do you dislike about the product?
Nothing of note- very happy with the tool
What problems is the product solving and how is that benefiting you?
Gong saves significant time by automatically summarizing customer interactions and delivering AI-powered insights.
Gong centralizes all email interactions across our organization, creating a single source of truth for customer communication.
Gong proactively provides timely notifications for critical situations, key deals, potential risks, and coaching opportunities.
Gong centralizes all email interactions across our organization, creating a single source of truth for customer communication.
Gong proactively provides timely notifications for critical situations, key deals, potential risks, and coaching opportunities.
AI-Driven and Intuitive Business Insights for Sales Coaching
What do you like best about the product?
I am an SDR manager and Gong has been a game changer for me. The AI-driven insights are spot on and the summary write-ups are especially useful because they save me time while ensuring I stay on top of our pipeline deals. I also like that I can pick different speakers and listen to them only. This is a great feature because sometimes I want to know only what the prospect said.
What do you dislike about the product?
While Gong is a powerful and intuitive tool, I have ethical concerns about the company's affiliations and stance on geopolitical issues, which impact my willingness to continue using it.
What problems is the product solving and how is that benefiting you?
Super intuitive and smart platform. I can easily give feedback to my team and it helps them improve their approach and I get clear, actionable data to coach effectively.
I also don't have the time to watch 10-15 meeting records per week, which is why I like the AI-summary I receive after a call. Usually that gives me a good idea, on what was said in the call. If something is unclear or I am managing a new joiner, I'll go to the recording.
I also don't have the time to watch 10-15 meeting records per week, which is why I like the AI-summary I receive after a call. Usually that gives me a good idea, on what was said in the call. If something is unclear or I am managing a new joiner, I'll go to the recording.
Game changer for a seller
What do you like best about the product?
I like that I directly get a summary of my meeting and I am also able to select a snippet of the meeting to then send it internally or directly to my buyer
What do you dislike about the product?
Sometimes the AI summary functionality or search is missing the power that I would get from other AI tools
What problems is the product solving and how is that benefiting you?
I don’t need to write follow up emails anymore, gong summarizes my meetings right after they are finished
Great recordings with an amazing summary after the call.
What do you like best about the product?
Call summary and the transcript of the call, I think it works really well with Zoom.
What do you dislike about the product?
It can take a while to load the recordings and also sourcing through calls is not super intuitive
What problems is the product solving and how is that benefiting you?
Sometimes you dont have the ability to listen and write everything and Gong fills those gaps, also it gives a really cool summary that can be used for follow up notes
Great tool to have in a customer-facing job
What do you like best about the product?
I like that Gong shares my follow-up actions, a summary of the notes for the call & that at any point I can go back to the recording and use the AI feature to find certain parts of the conversation that I need access to.
What do you dislike about the product?
Sometimes it's not 100% accurate on the notes & it can also duplicate some points
What problems is the product solving and how is that benefiting you?
It means I no longer have to take notes for my calls, as it's all recorded on Gong which saves me time & makes me more present when talking to customers.
My right hand on the day to day
What do you like best about the product?
Gong is my source of truth and my "second brain" at work. I love the AI abilities to search for what I need in calls and emails, and then to summarize all of my calls for me as well. I've saved so much time by Gong's AI tools.
What do you dislike about the product?
Sometimes the interface gets a little messy and the AI functionality, while it does save me a lot of time, isn't always accurate.
What problems is the product solving and how is that benefiting you?
Gong is helping me to synthesize a lot of customer information, and it's saving me so much time. Gong is helping me identify trends and understand customer health by reading all emails and call transcripts.
Maximize your growth by reviewing past calls
What do you like best about the product?
Transcription of the calls -- because it catches words that I couldn't understand on the phone call itself.
What do you dislike about the product?
Not much to dislike about it. All the features are quite helpful.
What problems is the product solving and how is that benefiting you?
Able to review and grow more as a Salesperson by being able to listen to past calls with my manager.
If they're from a different country, the transcription feature is super helpful when their accent makes it harder to make out the words.
Being able to leave notes at specific times in the calls to look back on is helpful when you're in the zone just making notes as you go, and can review them later.
If they're from a different country, the transcription feature is super helpful when their accent makes it harder to make out the words.
Being able to leave notes at specific times in the calls to look back on is helpful when you're in the zone just making notes as you go, and can review them later.
Gong enables efficiencies and value improvements throughout our customer-facing teams
What do you like best about the product?
Gong provides an easy interface for recording live meetings that are then integrated with our CSM platform Gainsight for team members to reference as needed. The transcript and AI insights are useful for quality control and improvement, and the generated notes make it easier to be flexible and engaged during the call since I don't need to worry about taking manual notes or documenting action items. I use it on all of my meetings except where the client's policy limits recording.
What do you dislike about the product?
The search interface could be improved as it isn't always easy to find all calls for a particular customer or to search by call type/content
What problems is the product solving and how is that benefiting you?
Automated note-taking frees up reps to focus during meetings, and collaboration on recordings makes it easy to share information among the account team
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