Gong
Gong.ioExternal reviews
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A strong alternative to Zoom cloud recordings
What do you like best about the product?
Organization by both call titles and call participants.
What do you dislike about the product?
There is an overlap between email audits versus calls when doing a general search that is seemingly random and confusing.
What problems is the product solving and how is that benefiting you?
Problems: The tagging is a little confusing and not all calls are immediately uploaded after a call, not sure why but sometimes it gets confusing to have missing calls.
Benefits: Great source of information in real time and organized in a clean and clear way. Having the timestamp and preview on the left hand side is also extremely helpful in deciding which calls from a large list of options are best worth investing time in.
Benefits: Great source of information in real time and organized in a clean and clear way. Having the timestamp and preview on the left hand side is also extremely helpful in deciding which calls from a large list of options are best worth investing time in.
Amazing for remembering key details in the sales process
What do you like best about the product?
Easy access to all of your past calls and that of your peers so that you can remember key details of your previous conversations and improve your calls by listening to other top performers.
What do you dislike about the product?
That there's another user showing in my calls.
What problems is the product solving and how is that benefiting you?
Providing clients with information and solutions that relate directly to what they need because I can reference our conversations.
Recommendations to others considering the product:
Review your calls and others on your team - it drastically improves your performance and ability to answer tough questions which leads to a higher close rate.
Excellent Call Monitoring Tool
What do you like best about the product?
I have also learned to actively listen using Gong because I can see I'm overtaking or not. That's extremely valuable.
What do you dislike about the product?
All of the features are helpful and there's nothing that needs improving.
What problems is the product solving and how is that benefiting you?
The problem I am solving is I am having better conversations where before I was struggling with over-talking the person I was speaking to. The other problem I am solving is the immediate turnaround time of my call results. I do not have to wait days to get feedback. This is a huge benefit for my workday and my call quality. This enhances my customer's experience.
Game changer for sales teams and company training!
What do you like best about the product?
I've been in technical sales roles for over 5 years and gong has made it so much easier to get up to speed on messaging and demo best practices by saving time with training. Instead of listening to live sales calls and demos, you can quickly move through the core of the call at 1.5 speed and pick up all the relevant talking points. It integrates with sales force too so you can see how the call relates to current or past opportunities.
What do you dislike about the product?
Only downside is occasional speaker identification but this doesn't impact the experience and usefulness.
What problems is the product solving and how is that benefiting you?
Sales training/education
My experience with Gong
What do you like best about the product?
The insights into the calls are very helpful. It helps us analyze our mistakes and make us better equipped :)
What do you dislike about the product?
Nothing off the top of my head. Gong has been really helpful to me
What problems is the product solving and how is that benefiting you?
It's mostly about improving my pitch and becoming a better salesman
Recommendations to others considering the product:
Damn good to get spot on insights into your calls :)
Life Changing For Onboarding New Reps
What do you like best about the product?
Gong has given us the ability to onboard and train new reps like never before. The recorded calls allow us to see how a rep performs on a call, see what parts of their demos need improving, and then search that keyword in calls from our top reps to show them how that piece should be explained. Super valuable.
What do you dislike about the product?
Gong sends a lot of emails, so configuring your account early to cut down on unwanted updates is critical.
What problems is the product solving and how is that benefiting you?
onboarding, training, correction, tracking
Great Tool
What do you like best about the product?
The ability to listen to colleague's calls, provide feedback and comments accordingly, perfect for training new hires on best call practices
What do you dislike about the product?
Transcript isn't always accurate but is improving
What problems is the product solving and how is that benefiting you?
The ability to coach employees based on what they're doing well and areas in which they can improve
Gong review is the best
What do you like best about the product?
it is so crystal clear sound and it will not fail to record
What do you dislike about the product?
Gong can be very expensive if you have a huge sales org.
What problems is the product solving and how is that benefiting you?
I dont have to take any notes anymore, its all recorded, all my directors and sales leaders can listen to calls on their own time
Gong is the #1 Sales Tool
What do you like best about the product?
Ability to learn from peers without taking bandwidth from them. It's sometimes difficult to track down your colleagues to ask about their deals, so with Gong, I'm able to search the account and find the deal in order to learn key parts of the evaluation, how they dealt with negotiation, push back from prospect, and more.
What do you dislike about the product?
Wish there was a way to download videos for customers who say they know we are recording and want to share with the demo or conversation with their peers. This might exist, but it would be nice to Save a call where there is a great example of a negotiation, conversation, etc to reference over the year. Essentially a foldering system.
What problems is the product solving and how is that benefiting you?
Improving my sales pitch. I've seen what talk tracks work for others (and what doesn't) so I can borrow and learn from their meetings.
There is nothing like watching yourself and learning from those mistakes.
What do you like best about the product?
I never knew how many times I use "uhh, umm, like, etc." Using Gong, I'm learning to watch my words and my expressions using the video and transcripts that are well dialogued.
What do you dislike about the product?
The speech recognition is getting better but could use more improvement.
What problems is the product solving and how is that benefiting you?
Improving customer relations and our onboarding process.
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