Gong
Gong.ioExternal reviews
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Important Tool for Self Review and Improvement
What do you like best about the product?
The ability to analyse your calls on different topics covered, length of monologues.
What do you dislike about the product?
The suggestions on best practices may not be contextual and specific to every region. Also, they need to share some background as to why thats a best practice. Some independent research might help.
What problems is the product solving and how is that benefiting you?
I am analysing my sales pitch and improve it. Also, it helps to know how frequently i'm using fillers in my sentence, the speed with which I speak or even the pauses. All this helps me to improve my sales pitch and conversations.
Game Changer
What do you like best about the product?
Being able to listen to calls and give feedback at the proper moment has been imperative to coaching new employees. It has also made it feel more like being in the office.
What do you dislike about the product?
That it is difficult to tell what stage the sale is in depending on where the calls are associated? The user experience could be improved as well as it is not as intuitive as it could be.
What problems is the product solving and how is that benefiting you?
Being able to listen to what my team is doing and check for knowledge gaps or incorrect information. It has been instrumental in coaching especially while remote.
Great software, makes coaching and collaboration easier
What do you like best about the product?
Easy to tag others and share parts of calls, easy to search for calls
What do you dislike about the product?
so far it's done more than I thought it would
What problems is the product solving and how is that benefiting you?
Coaching, sharing, and leveling up the team, so far so good
Recommendations to others considering the product:
If you're looking for an easy to use software to get the most from your calls, get Gong
Great resource for learning and training
What do you like best about the product?
I really like that Gong not only captures Audio recordings but translates it to a transcript as well. From here, you can read through the conversation and speed up the rate at which the audio plays, which is super helpful when I'm trying to get up to speed on deals and don't have a lot of time to carve out in my day. Using the search function I can also pinpoint key parts of the conversation.
What do you dislike about the product?
I don't dislike much, but the closest thing to "dislike" would be that you cant fast forward a few sentences while one person is talking. If someone is going on a long rant about something, sometimes I want to fast forward a few sentences to get to the nitty gritty of the conversation, but it'll only allow you to fast fwd to the next speaker.
What problems is the product solving and how is that benefiting you?
I specifically started working with my company remote during the pandemic, and as many people know it's not the ideal situation (especially in a sales role) because it's hard to get exposure on how the product is positioned, what questions are being asked, etc. Having access to Gong allowed me to really study how our product was being spoken about, what discovery questions were being asked, and also let me keyword search to find calls specific to what I was trying to learn about.
Recommendations to others considering the product:
It's a great tool that is great for learning and training and deal management. It's super easy to use and has a great interface and friendly team.
Effective way for re-assessing calls overall
What do you like best about the product?
The playback feature which shows the length of time that each individual caller was on and speaking. I also really love that you can speed up the audio playback speed (essential for listening to the calls again on a crunch lol) and also the transcribe feature - that has been a HUGE life saver for most call reviews I've done alone!
What do you dislike about the product?
As with any other transcription portion, sometimes the words can be off. With that, I will sometimes notice that the called out "action items" in follow-ups are off or incorrect. I think that with better training on how to enhance my use of the tool, I could actually benefit personally for how to better make "call outs" in calls so that I don't have to continue to take my own notes and can use Gong for that :-) which would be a huge deal for what calls we are doing here at our company! That could actually lead to use of the features like that being increased company wide - very likely by way of us hosting or doing more internal training on best practices/use of Gong overall for our customer success longevity!
What problems is the product solving and how is that benefiting you?
Definitely the playback for customer calls and training purposes. Being in such a complex and ever-changing industry, the ability to have call playback on demand is huge for us in areas of support and training.
Zoom+Gong takes it to 11
What do you like best about the product?
The visualization of conversations by participant on the timeline and rapid scroll. Got to mention the searchable In synch transcript as well.
What do you dislike about the product?
What’s not to like... Gong has no competition!
What problems is the product solving and how is that benefiting you?
Quickly review and search all aspects of our recorded sales calls.
Recommendations to others considering the product:
Give it a try, you will be impressed.
Gong is the Best!
What do you like best about the product?
The call analytics has really transformed how I listen to my own calls and review my performance. I specifically enjoy the speak break down analytics that help me understand how much of the call I am driving versus how much of the call my customer is driving. As a coaching metric it allows me to better assess my effectiveness as a software consultant. This goes hand in hand with the system provided tips that not only make recommendations but also back up those recommendations with my own analytics. It is impressive to work in a system that provides such involved details and gives me action items I can implement moving forward.
What do you dislike about the product?
As of right now there hasn't been much to dislike.
What problems is the product solving and how is that benefiting you?
The first thing that I solved with Gong is my ability to find calls seamlessly with effective search ability. In my role I regularly review calls for myself and to share with colleagues. Gong has really helped streamline this process. This goes hand in hand with my ability to share those recorded calls. At HubSpot, we have a strong emphasis on coaching and having the ability to quickly pull the call recording is pivotal. I lastly have to call out Gong's call analytics. Not only is it a great coaching tool but it also allows me to segment my calls effectively. These are all very noticeable differences from my previous solution as each of these benefits all gave me problems within my previous solution.
Recommendations to others considering the product:
Gong is an intuitive platform that provides tons of effective coaching metrics that are not just valuable to individual contributors but also managers.
Gong is great!
What do you like best about the product?
Call libraries are a great way to segment out good vs bad calls/review them
What do you dislike about the product?
wish it was faster in uploading net new calls to the platform
What problems is the product solving and how is that benefiting you?
providing more feedback to sales reps about their performance
Very helpful!
What do you like best about the product?
I love that I can go back and rewatch the calls I've previously made and use those to both remind me what was discussed as well as find ways in which I can improve. I use Gong as a virtual tutor, so it is really convenient for me to be able to go back and watch those previous calls! I also really love that I can see the comparison between when I talked versus when the other person talked! That is really awesome!
What do you dislike about the product?
I would like to be able to add notes to the call that are linked to a specific time. That would be very helpful for me!
What problems is the product solving and how is that benefiting you?
As a tutor, I use Gong to analyze my own lessons and see how I can improve and my boss does the same thing. He watches and then makes suggestions on where I can improve!
Excellent Tool - Packed with Helpful Features!
What do you like best about the product?
I like the visualization of the different speakers that is color-coded. It helps me to understand if we're talking too much to our clients or giving them the proper space to be heard.
What do you dislike about the product?
There are a lot of announcements that occur "this call is being recorded" that can be very disruptive to a call as it gets underway and folks are still joining. May be a 1-time announcement or develop a feature that uses the Zoom chat to notify users a call is being recorded.
What problems is the product solving and how is that benefiting you?
We use it for sales calls and customer advisory calls -- it's incredibly helpful for us return to a call and re-listen to a specific part of the call that might contain information we need to check/validate again. Very helpful for keeping our teams organized!
Recommendations to others considering the product:
If you're looking at a tool that makes returning to parts of a call with a customer easy to extract key information, this is the tool for you!
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