Gong
Gong.ioExternal reviews
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What do you like best about the product?
I like that it is easy to use and that I am able to get feedback about how I can improve.
What do you dislike about the product?
I wish that the calls I completed uploaded faster, I feel that I would be willing to share more calls if this was the case.
What problems is the product solving and how is that benefiting you?
I am learning how to get better at motivational interviewing.
Great Platform!
What do you like best about the product?
Ability to revert back on calls so don't have to take crazy fast notes
What do you dislike about the product?
The pre-recorded message that notetaker was on the call
What problems is the product solving and how is that benefiting you?
Better data and help improve calls
Recommendations to others considering the product:
Give it a shot! Cool platform and tool
Gong is a MUST HAVE
What do you like best about the product?
Gong allow you to digest video calls in a way that is easy to use and incredibly value. I love the UI/UX. It's super easy to use and has a ton of data.
What do you dislike about the product?
There's nothing I dislike. The only annoyance is I have to login every time I visit the site.
What problems is the product solving and how is that benefiting you?
I'm in sales so I use it to revisit calls, share recordings with clients and feedback for getting better.
Gong Review
What do you like best about the product?
I appreciate the playback of recording and analytics.
What do you dislike about the product?
I can't think of anything that would further help.
What problems is the product solving and how is that benefiting you?
Improving call quality with analytics
Recommendations to others considering the product:
Recommended for Sales to improve quality of calls through coaching from playbacks.
Great for refresher and review material regarding sales decisions
What do you like best about the product?
The transcription isn't always completely accurate, but it's great to review a call and review verbiage
What do you dislike about the product?
Not a lot to dislike with the given platform except maybe call tagging can sometimes be misleading.
What problems is the product solving and how is that benefiting you?
Product and process review/refresh along with call notes and verification on action and topic items
Great sales tool for onboarding, coaching and for analyzing calls
What do you like best about the product?
Easy to set up and use with great features like the ability to vary playback speed, transcripts for searching, annotation and useful metrics. Great for reviewing calls to organize thoughts on an opportunity, review topics and key discussion points. Also very helpful to share with team members for tips and coaching. It's also great for reviewing other calls--we keep a library by topic -- good examples of discovery calls, etc.
What do you dislike about the product?
The only painful part is sometimes watching yourself on playback.
What problems is the product solving and how is that benefiting you?
When I was onboarding, it was indispensable to review calls from more senior reps and from SMEs to shorten the learning curve.
Great way to coach.
What do you like best about the product?
I like how visual it is and the transcriptions/ways you can jump from speaker to speaker and topic to topic
What do you dislike about the product?
I can't really complain. I think the transcriptions could be better I guess
What problems is the product solving and how is that benefiting you?
occasionally only half a call will record or in some cases never show up as a recording
One of the best call recording software
What do you like best about the product?
Best part is Transcripts and the history of the totat calls we recorded
What do you dislike about the product?
Dashboard might be confusing for beginners
What problems is the product solving and how is that benefiting you?
Back and forth communication is being avoided with the customer with the help of Gong
Extremely good tool for recording calls
What do you like best about the product?
It just works. It automatically enters my conference calls and captures everything that's said/shown on screen. It enables me and my team to work collaboratively and review calls to ensure we noted down everything important.
What do you dislike about the product?
Nothing really to point out as a dislike.
What problems is the product solving and how is that benefiting you?
It means I don't have to focus on taking notes, and can focus on asking good questions with my clients instead. It also allows me to review my call performance with my manager to ensure I'm improving.
Recommendations to others considering the product:
Ensure you have a process in place to make best use of it. It's a very powerful tool that you have to put the time in to use and get the insights from.
Amazing tool I never thought I needed
What do you like best about the product?
Gong has been awesome as a new hire at my company. It's been incredible for onboarding - being able to go back and listen to my onboarding and training calls, listening to past client calls, and also revisiting topics that I need more help on. The transcription is extremely accurate and I like how I can also listen on 2x speed!
What do you dislike about the product?
Gong isn't very helpful with note taking, if that's something that you are looking for.
What problems is the product solving and how is that benefiting you?
Onboarding
Sharing past history with accounts and clients
Better transcription and record keeping
Knowledge sharing
Sharing past history with accounts and clients
Better transcription and record keeping
Knowledge sharing
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