Gong
Gong.ioExternal reviews
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The future of sales!!
What do you like best about the product?
The way I conduct calls has changed completely. Because I know the call is being recorded and analyzed, I am less focused on taking notes/writing down as much as I can and feel like I can be more present during the call. Thus, I pay more attention and ask better questions. Plus, I can still review the call after to see if there's anything that I missed and identify areas of improvements to continue growing in my sales career.
I like the breakdown at the bottom of each call that shows what percentage of time I was talking vs my prospect.
Love the follow up steps!!
I like the breakdown at the bottom of each call that shows what percentage of time I was talking vs my prospect.
Love the follow up steps!!
What do you dislike about the product?
It can sometimes be intimidating that anybody within your organization has access to view your calls, especially ones that don't go as you planned. However, if you are in a transparent and supportive organization, that won't really matter as the goal is improvement. We're all here trying to grow in our personal life and professional careers. Sometimes I wish that people in my organization would venture beyond their own Gong calls a bit more to spend some time listening to and hearing feedback from others. May be nice to get "points" or some "virtual reward" for reviewing and rating another call, maybe randomly assign everyone a call from a different coworker each week?
I would say that the "conversation breakdown" at the bottom of a call is not super accurate or helpful.
I would say that the "conversation breakdown" at the bottom of a call is not super accurate or helpful.
What problems is the product solving and how is that benefiting you?
Completely changed the way I organize my calls. Now, it's all about the flow and progression of the conversation. I love being able to listen (at 1.5 speed) and analyze my own call. What did I do well? What can I improve on? What would I change? etc.
The transcribing feature, although not always correct, is helpful in understanding language barriers, especially when working with people all over the world.
The transcribing feature, although not always correct, is helpful in understanding language barriers, especially when working with people all over the world.
Recommendations to others considering the product:
Invest!!! This goes beyond investing in your business, this is about investing in your people. Gong enables your sales team to continuously grow and perfect their craft. For those looking for a company that will sharpen their hard and soft skills, definitely explore if Gong is part of their plan.
Gong helps me to improve my sales pitch
What do you like best about the product?
Transcript review is the best time saving feature
What do you dislike about the product?
The filter is not as intuitive as I'd like. Sometimes my searches bring up irrelevant calls.
What problems is the product solving and how is that benefiting you?
As a new agent, I'm able to shadow the conversations of tenured agents at will, which allows me to adopt some of their best practices into my own sales pitches.
Great tool for recording and reviewing your calls.
What do you like best about the product?
It sorts who is speaking, so you can find an individual conversation quickly.
What do you dislike about the product?
The UI could use a little update, it feels a bit dated.
What problems is the product solving and how is that benefiting you?
Follow up issues are critical, and this is a great tool to help remind you what issues you need to follow up on.
Recommendations to others considering the product:
This is a great vehicle to listen to your calls and improve, as well as a way to easily go back and review all or part of an important conversation.
Gong helps you sell better
What do you like best about the product?
I like that it provides a space for feedback and helps you analyze how much you talk
What do you dislike about the product?
I dislike that I have to navigate to a whole other page for this data
What problems is the product solving and how is that benefiting you?
I'm solving the problem of talking too much. I've realized the benefits are just helping me become more self aware
Recommendations to others considering the product:
Really have a plan when using Gong. Present it to your manager, or make a reminder to go in and discuss feedback weekly or bi weekly. I am creating a repository for all my feedback to live in in my inbox. It's way easier for me to poke around my inbox than it is Gong, because I have it up all the time.
Extremely helpful for my coworkers and I to analyze our calls.
What do you like best about the product?
I love how you have the option to read the dialogue. Being able to pause the conversation and read the back-and-forth between the prospect and myself has been very helpful.
What do you dislike about the product?
There isn't anything I dislike about Gong.
What problems is the product solving and how is that benefiting you?
I'm learning how to overcome common objections by listening to my co-workers' calls and hearing how they've been successful overcoming such objections.
How Gong helps my improve my communication and listening
What do you like best about the product?
The possibility to review the call breaking down by speaker helps me to:
- improve my listening -- I can focus on content without having to take notes
- improve my communication -- when reviewing I can see in what field I can getting better
- improve my self confidence -- by stepping back when reviewing I have a more objective point of view on how I have performed
The stats
This is really helpful. I really like to review the stats. It often shows that overall, I am in the green zone.
It is reassuring to see that I am in the right path, because I tend to be hard with myself.
- improve my listening -- I can focus on content without having to take notes
- improve my communication -- when reviewing I can see in what field I can getting better
- improve my self confidence -- by stepping back when reviewing I have a more objective point of view on how I have performed
The stats
This is really helpful. I really like to review the stats. It often shows that overall, I am in the green zone.
It is reassuring to see that I am in the right path, because I tend to be hard with myself.
What do you dislike about the product?
The transcript
I can not rely on it, the transcript is not good. Generally the transcript sentences don't make any sense.
I can not rely on it, the transcript is not good. Generally the transcript sentences don't make any sense.
What problems is the product solving and how is that benefiting you?
I am not efficient in taking notes. Gong solves the taking notes pain point.
The benefits are:
- no more stress to take notes
- no more stress to miss important topic
- get a better understanding of complexe subject
- get value of the others experience by reviewing their recording
The benefits are:
- no more stress to take notes
- no more stress to miss important topic
- get a better understanding of complexe subject
- get value of the others experience by reviewing their recording
Live Gong and Prosper
What do you like best about the product?
I used to record my meetings and calls using my cellphone so I could listen to them later. Gong has been a game changer for me and I'm able to learn not only from my own experiences, but my peers as well.
What do you dislike about the product?
So far, I'm happy as a clam -- I haven't met anyone on my team that has anything negative to say about Gong.
What problems is the product solving and how is that benefiting you?
I'm able to be my own critic and easily share call experiences with my manager or peers for their feedback -- makes it super easy to be transparent and share my work. As a team, we've been able to breakdown calls and add comments along the way where we specifically want to give our advice. I think being able to share with one another this way and get feedback takes away from my overall call anxiety.
Great analysis, fantastic Tool
What do you like best about the product?
This tool is by far the best that I have used for feedback, analysis, and to understand what could be done better. This also provides a great transcript, allows for collaborative learning and to serves as a great place to also track meeting outcomes.
What do you dislike about the product?
Sometimes, it can be overbearing to have all your calls recorded :)
What problems is the product solving and how is that benefiting you?
Like mentioned above, there are multiple use cases:
Training
Feedback
Transcripts
Meeting Notes
Analytics
Overall a great tool to track your conversations and improve your pitches, take notes, and have better outcomes, based on past learning
Training
Feedback
Transcripts
Meeting Notes
Analytics
Overall a great tool to track your conversations and improve your pitches, take notes, and have better outcomes, based on past learning
Gong-New way of training
What do you like best about the product?
Being able to see calls & trainings on demand
What do you dislike about the product?
sometimes videos are unclear/hard to hear
What problems is the product solving and how is that benefiting you?
Ease of training on demand
Recommendations to others considering the product:
Worth it 100%, very helpful!
Great for improving sales and customer sales calls
What do you like best about the product?
Love being able to watch calls and speed them up. And the graph of who's talking the most is really helpful for coaching
What do you dislike about the product?
Still learning now to sort and find calls that are relevant to me but filters for upcoming would be good
What problems is the product solving and how is that benefiting you?
Coaching sales and customer success without having to be on calls with them. Be able to show them how much they are talking vs. listening
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