Gong
Gong.ioExternal reviews
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Helps reduce risk in your pipeline
What do you like best about the product?
Gong provides great insight into deal stages and warns sales managers when deals are at risk (prospect ghosting, no communication for 14 days, etc.). It's helped our team identify deals at risk much earlier in the sales cycle and help our team accurately project our pipeline. Gong also helps identify trends we see on calls- what are the most common objections? What key features or challenges are we solving on closed deals across our sales organization? Ultimately, Gong provides a lot of sales insight but saves a ton of time digging through calls to identify trends. It's a must-have for remote sales organizations.
What do you dislike about the product?
Gong's interface is clean and easy to use. However, there could be some modifications to making set-up easier. It's not a deal-breaker as their customer service team is very helpful.
What problems is the product solving and how is that benefiting you?
We have seen improvements in forecasting, insight into key selling points across all customers, and optimizing our team's time spent reviewing calls. It's a huge time saver. We're not guessing on when deals close or what's the next step in the sales process. We have much better insight into the deal stage and activity across our sales reps.
Great tool for getting up to speed when joining a team
What do you like best about the product?
The recording and speed optionality. It saves a lot of time being able to fast forward through irrelevant parts of the call and listen only to what's needed. The transcript feature isn't accurate but can be useful to read along when listening on fast forward in a loud space.
What do you dislike about the product?
The transcript feature is really inaccurate. I couldn't find a way to search for calls based on all people involved (filters were only company and host).
What problems is the product solving and how is that benefiting you?
Not really a problem, more so getting up to speed without having extra meetings to get up to speed. Great for getting in the loop if you're just joining a team.
Software that actually helps me close more business.
What do you like best about the product?
Gong makes it easy to find the most important information I need to build a strong business case with my clients.
What do you dislike about the product?
I dislike that I'm now just starting to use it.
What problems is the product solving and how is that benefiting you?
Gong gives me a chance to really listen to my clients, rather than worrying about noting every specific challenge they're looking to solve. Using Gong helps me build stronger business cases with my clients, and ultimately speeds up sales cycles/increase win rates.
Amazing, simple and the ability to make me 1% better at sales everyday.
What do you like best about the product?
Review recording, ease of use, predictability
What do you dislike about the product?
Sometimes the servers go down and are not able to retrieve previous calls
What problems is the product solving and how is that benefiting you?
Ability to find customer pain points and sound bites that work. Some benefits have been - I realize that sometimes I speak too much or over sell on the initial call
Great Tool For Call Review and Notes
What do you like best about the product?
I like that the call highlights who is speaking at each interval and that the system automatically pulls out consistent topics when it can find them.
What do you dislike about the product?
I would love to be able to make edits and annotations to the call notes themselves to both help improve the Gong word recognition and cut out the pieces of the call that are most important for my notes.
What problems is the product solving and how is that benefiting you?
Able to review my work and catch errors in the way I talk or phrase things to make me more successful on future calls
Great tool for recording calls
What do you like best about the product?
This is a quick, easy, and painless way to record your calls and also be able to share with your teammates.
What do you dislike about the product?
There is nothing I dislike about using this tool. I suggest this to all teams who are wanting to get stronger on their calls.
What problems is the product solving and how is that benefiting you?
We are using this tool to record our phone calls with our clients and then review them in our team huddles to make ourselves better! :)
Great Coaching tool for any sales professional
What do you like best about the product?
Overall, I really liked how I can tag anyone in the organization for help and coaching. I think the metrics are nice and effective as well.
What do you dislike about the product?
Right now I wish we could correlate individual stats with what is working in sales industries wide.
What problems is the product solving and how is that benefiting you?
--Coaching post prospecting calls
--Listening to peers calls and see what talk tracks are working and what is not
--checking my stats and seeing positives and areas of improvement.
--Listening to peers calls and see what talk tracks are working and what is not
--checking my stats and seeing positives and areas of improvement.
Recommendations to others considering the product:
100% yes..Great for growing organization that are scaling up.
This is the must use tool for 2021 and beyond
What do you like best about the product?
As a sales manager, we can't always be on every call. Gong allows us to review the actual call, debrief with the reps and work on ways to improve.
What do you dislike about the product?
More AI oversight would be appreciated so we don't have to listen to the entire call
What problems is the product solving and how is that benefiting you?
Trying to be in two places at once. It's a tremendous tool to be a learning opportunity.
Best Call Review App Ever
What do you like best about the product?
My favorite parts about gong are: the ai features that review your call & help you with suggestions. the tracking of topics is amazing along with guidance on talk time & patience.
What do you dislike about the product?
this is not a dislike, only something that can be improved. the transcription is sometimes off, but I can understand that being that sometimes people mumble or aren't very clear
What problems is the product solving and how is that benefiting you?
when you're on a call and in the moment there's little time to assess. when listening to your calls you get to see what improvements can be made along with gong's insight features. listening in on teammates as well to learn new things to improve on is a major benifit.
Gong has increased our productivity by making it easy to log calls and review them.
What do you like best about the product?
We really enjoy how easy it is for Gong to record calls, and then let us browser and annotate them.
What do you dislike about the product?
There isn't anything I dislike about Gong, I haven't had an issue with it yet.
What problems is the product solving and how is that benefiting you?
We use to use Zoom cloud to record calls and that was a pain, Gong has made it easy to record, annotate and share calls with our team.
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