Gong
Gong.ioExternal reviews
6,556 reviews
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Amazing features
What do you like best about the product?
I like being able to see the voice track on a recorded call.
What do you dislike about the product?
Not applicable, I cannot think of anything I dislike about the tool.
What problems is the product solving and how is that benefiting you?
It allows me and a supervisor to go over my call to improve upon certain aspects.
Helpful and intuitive integration for recording video calls wherever they live
What do you like best about the product?
I like that Gong integrates with all the tools we already use as a business. As primarily an admin, not a user, I know something is intuitive when I rarely get questions, and I usually only hear about Gong when something is down (and then I hear about it from Gong first).
What do you dislike about the product?
Seems to be a lot of service downtime, but maybe just because they overcommunicate and people are so dependent on it.
What problems is the product solving and how is that benefiting you?
Being able to return to past client/sales calls - your own or with the previous salesperson/account manager - has been invaluable for our sales team.
Great tool that provides great insights
What do you like best about the product?
It has an intuitive user interface. I can quickly navigate to my recorded calls.
What do you dislike about the product?
It took me a little while to understand the "team" structure and how data was organized.
What problems is the product solving and how is that benefiting you?
We needed a scalable way to train our remote teams. Using Gong helps us tackle that initiative.
WFH Solution
What do you like best about the product?
Topics feature on the recorded calls allows for quick scrolling of the recording
What do you dislike about the product?
At this point I haven't found anything that I "dislike"
What problems is the product solving and how is that benefiting you?
I now have the ability to look/listen to my teams calls/demos. I can utilize this to help coach them and help them improve. Simple things like looking how much they spoke compared to the prospect is eye opening to them. Working from home I don't have a way to see their productivity on a day to day basis. This tool gives me that ability.
Scale sales enablement and coaching, especially helpful during WFH
What do you like best about the product?
The UI makes it easy to adopt across the business. Having explored alternative solutions, I found Gong's UI to be the most most intuitive. I find this especially important for end user adoption.
What do you dislike about the product?
I find the comment box is too small. When I'm providing coaching to an AE, I have to constantly scroll up and down to view the comment. Suggest improving this.
What problems is the product solving and how is that benefiting you?
Provides a most effective way to train and develop an remote sales team.
Amazing recording and analysis tool, game changer for Sales and CS
What do you like best about the product?
First of all, our CSM, Chip, is amazing. So on top of helping us and getting things set up just right. Secondly, the call recording is fantastic and reliable. The interface to review calls and leave notes is awesome as well. Transcription is good, ability to send specific times in a call is great, and the notes are excellent for call review sessions. Finally, being able to set up keyword alerts for management is a huge win as well as the automated "to do" list after calls for participants.
What do you dislike about the product?
The only downside right now is I feel like after 6 months we're still not using every feature. As well, the video playback interface needs a view that lets you see the screen large as well as the transcript, not a tiny video with a huge transcript.
What problems is the product solving and how is that benefiting you?
Call recordings, sentiment analysis of customers, facilitating call reviews, training and onboarding reference video storage and notes, automated call listening (via keywords), sharing customer insights within the company. All of these things are used across Marketing, Sales, Success, and even Product as we can tag calls and share them to anyone internally (so if someone shares product feedback we tag it for that team!).
Recommendations to others considering the product:
I would definitely give it a try. I was originally skeptical as we already had recording via Zoom but this is a whole new ball game. They layer on so much add value that I can't picture leaving the platform and I'm not even the main target being in Customer Success. I believe they let us trial it for free to start and that was huge, especially as the team moved to full remote in 2020.
Endless Use Cases/Opportunities
What do you like best about the product?
I love the custom alert function which gives you the ability to receive an email when your name is mentioned on a call, which helps coordinate between teams in my current role.
What do you dislike about the product?
I've heard that it is pricey. There also can be improvements to functionality on the app, it's more of a bare bones setup right now.
What problems is the product solving and how is that benefiting you?
Being able to easily review calls, skip to important parts, share specific info across teams.
great insights
What do you like best about the product?
ease of use
ability to share with different teams in the organization
the trackers are a great feature in order to analyze trends
ability to share with different teams in the organization
the trackers are a great feature in order to analyze trends
What do you dislike about the product?
not 100 accuracy on company names that affect the performance.
also, some of the metrics are not intuitive to see individuals, but only the accumulated view
also, some of the metrics are not intuitive to see individuals, but only the accumulated view
What problems is the product solving and how is that benefiting you?
Gong is helping with enablement and as a manager to manage the pipeline and better understand the sales cycle
Voice Intelligence is GOLD
What do you like best about the product?
Sharing client sentiment across the company
What do you dislike about the product?
Whenever a call isn't recorded (we are so reliant on Gong)
What problems is the product solving and how is that benefiting you?
None really. It just works.
Gong helpful for deal review
What do you like best about the product?
Great for reviewing calls and tracking deals.
What do you dislike about the product?
Can be a bit overwhelming to set settings in the beginning
What problems is the product solving and how is that benefiting you?
I can review sales calls and see what deals are gaining traction easily.
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