Gong
Gong.ioExternal reviews
6,556 reviews
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If you GTM team doesn't use gong, you will be left in the dust by your competitors
What do you like best about the product?
Easy to use, sits on top of the CRM, and it can be implemented seamlesly
What do you dislike about the product?
Better integration with Google Meet (same as Zoom integration)
What problems is the product solving and how is that benefiting you?
I am learning how to sell, and thanks to gong, I can ask for better feedback. Moreover, my product team loves it because they hear client stories directly from the client.
Outstanding Training and Development Solution
What do you like best about the product?
ease of use. how it integrates and brings everything together to help monitor and track progress of calls, virtual meetings, emails, interactions and pipeline. Nothing beats it. Plus the ability to quickly and easily identify areas of strength and improvement
What do you dislike about the product?
the uploading of calls from ringcentral to gong is painful. so slow
What problems is the product solving and how is that benefiting you?
areas of improvement during call/mtg dialogues. pace of discussion tracking. pace of pausing. being able to visibly see how an interaction truly happens and learn and become better
Recommendations to others considering the product:
One of the best investments you'll make in your business and in your people. Use it correctly and learn how it can benefit you. IT WILL! Everyone can become better and more profitable with Gong.
I like how it works pretty seamlessly without much oversight from me, I don't have to think about it
What do you like best about the product?
I like that it automatically records all calls, provides transcripts, groups account calls together. I like how I can send snippets of calls. I really like being able to search the transcript.
What do you dislike about the product?
I wish sometimes the interface for finding calls was a little easier, sometimes I think the interface is not super intuitive.
What problems is the product solving and how is that benefiting you?
I don't need to take as detailed of notes! I don't have to stress about remembering what happened in a meeting! It definitely makes our team more efficient and I can be more confident in calls because I'm not worrying about notes.
Recommendations to others considering the product:
You will absolutely save time and create better sales people.
My great experience with Gong
What do you like best about the product?
I like the automatic transcription of my calls. Note-taking is as easy as opening a call transcript and using CTRL + F to find what I need and then just copying and pasting the good stuff.
What do you dislike about the product?
It's almost creepy how well the system works
What problems is the product solving and how is that benefiting you?
The biggest problems that we solve with Gong is setting proper expectations and having a consistent company message between SDRs, AEs, Marketing, and Customer Service
Amazing app
What do you like best about the product?
I love the fact I can rate my peers wit Gong.
What do you dislike about the product?
I would like to have more specific stats on Gong.
What problems is the product solving and how is that benefiting you?
I am reviewing gaps on my Team to support them by listening to their calls.
Very useful system to accelerate sales
What do you like best about the product?
The ability to manage and track the calls and performance of a global sales team.
The analytics and the great insights on the calls.
The analytics and the great insights on the calls.
What do you dislike about the product?
Not much, maybe a bit easier orientation within the platform
What problems is the product solving and how is that benefiting you?
The ability to track calls quality and gain insights at scale
Great sales tool!
What do you like best about the product?
Call recordings and helpful tips regarding areas of improvement.
What do you dislike about the product?
The transcript is terrible so we do have to listen to the audio on the call. It restricts usability.
What problems is the product solving and how is that benefiting you?
Essentially a meeting note-taker so easy to refer back to.
Gong helped us know what the heck is going on
What do you like best about the product?
Getting Gong set up was the fastest and easiest thing I could have done to make a big impact on my team. I like how easy it is to recap calls, learn from others, and create a catalog of best practices. Besides that, it integrates with my CRM so I know what's happening in all of my deals. My team often will review each other's calls and it allows us to share and work together on how to be better. My senior leaders can get snapshots of how the company is doing without wasting time. Al around, it's a win win.
Most of all, I like the ability to comment and coach. I can't be everywhere at once and I like to listen for one nugget of advice I can give my team. I can easily comment and create a thread about a specific moment in the call.
Most of all, I like the ability to comment and coach. I can't be everywhere at once and I like to listen for one nugget of advice I can give my team. I can easily comment and create a thread about a specific moment in the call.
What do you dislike about the product?
Like all software, there is always something more you can be doing to get more out of it. I find that sometimes I am overwhelmed by the small utilities that I'm not taking advantage of.
The onboarding process was so simple that I almost felt like I was left to my own devices after a month. I have a customer success person to reach out to but since my company is small, I don't get a ton of attention. The flip side of that is that the product is easy enough to where I can still get a ton of value out of it.
There are a lot of high level features that take what feels like possibly a year to get something out of it. This is cool but can make you feel like you bought something you don't actually get.
The onboarding process was so simple that I almost felt like I was left to my own devices after a month. I have a customer success person to reach out to but since my company is small, I don't get a ton of attention. The flip side of that is that the product is easy enough to where I can still get a ton of value out of it.
There are a lot of high level features that take what feels like possibly a year to get something out of it. This is cool but can make you feel like you bought something you don't actually get.
What problems is the product solving and how is that benefiting you?
My team had wildly different styles and we weren't sure what was best working. Now I have a centralized view of what they are doing and can give specific advice into what's happening. My product and marketing team also loves it because they weren't hearing directly from customers about our message. Now they easily can get caught up.
As we grow the company, we also needed help with onboarding. Now we can compile calls that cover all of our common topics so that other teammates can quickly be caught up to speed.
We have already seen an improvement in adoption of best practices simply because we can hear it in real time.
As we grow the company, we also needed help with onboarding. Now we can compile calls that cover all of our common topics so that other teammates can quickly be caught up to speed.
We have already seen an improvement in adoption of best practices simply because we can hear it in real time.
Recommendations to others considering the product:
Make sure you shop around. There are decent competitors out there but they seem to be a step behind.
The best tool in a manager's tool box
What do you like best about the product?
Snapshot of all the deals on my team at any given time, from calls to emails
What do you dislike about the product?
There is a delay from our CRM to send that information to Gong, which could take up to a couple of hours
What problems is the product solving and how is that benefiting you?
Instead of spending time on 1:1s asking my reps about the progress of the deals... we can instead strategize on what steps to take. There is much more visibility with regards to the what the rep heard on on the call, and the angle that I also took it.
Recommendations to others considering the product:
There are so many tools within Gong that have proven useful, so play with all the different tabs and find your perfect workflow
Why are you still reading this? Ask for a pilot.
What do you like best about the product?
Doesn't saddle my reps with anything different in their day to day yet lets me and my entire company see behind the curtains on every conversation, deal, win, loss, concern, request, etc.
It's a great tool for the entire company, not just my sales department.
It's a great tool for the entire company, not just my sales department.
What do you dislike about the product?
I wish there a quicker refresh time between information going into the CRM and then showing the same information in Gong. It's only a 30-60 minute lag but it does make for double checking sometimes.
What problems is the product solving and how is that benefiting you?
Getting new and under performing reps up to speed. Building a training library of real conversations we can learn from. Benefits are endless and they seem to compound on each other.
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