Gong
Gong.ioExternal reviews
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Gong is invaluable
What do you like best about the product?
I love Gong's feedback and snippets functionality
What do you dislike about the product?
Nothing comes to mind - the features I need are all there.
What problems is the product solving and how is that benefiting you?
For one, I've become a better salesperson using Gong. I've been able to learn from teammates by listening to their calls
Gong rocks!
What do you like best about the product?
Not having to take paper notes and being able to focus on the call and then listen back on my own time to provide more detailed notes on a Google doc.
What do you dislike about the product?
Search could be improved to make portions of the call easier
What problems is the product solving and how is that benefiting you?
How to drive deals forward
Recommendations to others considering the product:
Improve search
Easy to use and track results!
What do you like best about the product?
Trackers deals tab, and snippet tool. Very helpful!
What do you dislike about the product?
Nothing. I like everything about Gong. t
What problems is the product solving and how is that benefiting you?
Helping to increase new product adoption and tracking stages of deals.
Recommendations to others considering the product:
n/a
GONG making managing easier!
What do you like best about the product?
It has been so cool to have everything in one area, Opp Names, Calls and Revenue charts.
What do you dislike about the product?
It took so long to get it to our company.
What problems is the product solving and how is that benefiting you?
Lost opportunities are now very visible for me to see.
Great sales intelligence tool for Salespeople! Highly recommended!
What do you like best about the product?
Gong Deal Review is great as it summarizes Salesforce data and adds Gong data to see deeper into your opportunities and how engaged the prospect / client is in the deal cycle.
What do you dislike about the product?
The Zoom / API connection can be troublesome at times mainly with SDR's scheduling calls on the calendar (via Google Calendar) and Gong recorder not joining. This can be address with Gong's support team however.
What problems is the product solving and how is that benefiting you?
Better deal review and sales enablement - recording best prospect calls and demos and learning from mistakes.
Recommendations to others considering the product:
Good value! see what you can do with them and get it implemented!
Amazing tool to help you keep track of your deals and get appropriate coaching where needed!
What do you like best about the product?
I love that Gong records each session, sends transcripts of your call afterwards and gives you a weekly summary! I also love that you can see the history of all your emails and calls with each customer!
What do you dislike about the product?
Gong used to have a voice to say it is recording, my profile no longer has this and would love it back!
What problems is the product solving and how is that benefiting you?
My follow ups with my customers are more efficient. My customers have my full attention during the call and I can rely on Gong to remind me share any documents I mentioned on the call.
Great tool for sales teams
What do you like best about the product?
Call intelligence and the analytics behind them. Being able to review calls
What do you dislike about the product?
Nothing at this time, everything seems to be great for what we use it for
What problems is the product solving and how is that benefiting you?
Visibility into team member calls, ability to coach team members based on data provided
Great product! Highly recommend!
What do you like best about the product?
- Helpful for documenting customer discussions (Product, contracts, CSM, Pre-Sales)
- As a leader, it is a helpful tool to coach my team, get updates on accounts and opportunities
- Easy way to share feedback for product and other team members
- Easy to share the calls for non GONG users
- Great resource for new hires to shadow calls
- Great to create a library for calls
- As a leader, it is a helpful tool to coach my team, get updates on accounts and opportunities
- Easy way to share feedback for product and other team members
- Easy to share the calls for non GONG users
- Great resource for new hires to shadow calls
- Great to create a library for calls
What do you dislike about the product?
- Sometimes the "Pipeline" and information isn't accurate
- example at risk vs. not at risk
- All the info from SFDC
- Sometimes it does not capture calls
- example at risk vs. not at risk
- All the info from SFDC
- Sometimes it does not capture calls
What problems is the product solving and how is that benefiting you?
- One source of truth for customer calls
- Sharing customer feedback
- Helpful for shadowing and learning for new hires
- Helpful for coaching for team
- Sharing customer feedback
- Helpful for shadowing and learning for new hires
- Helpful for coaching for team
Insightful
What do you like best about the product?
I love the deal board. It's easy to identify momentum or lack of in deals. This helps us with accurate forecasting. I also love that gong identifies which deals are single threaded - this then challenges our sales team to go wide within our prospects to create a stickier solution and additional buy in. Lastly, Gong is great for coaching. The ability to listen in on calls makes coaching easy and it's easy to identify areas of opportunity for the rep.
What do you dislike about the product?
It seems that there is a bit of a disconnect between next steps in Salesforce and what is showing on the deal board.
What problems is the product solving and how is that benefiting you?
Coaching and accurate forecasting. I can quickly spot if a deal has gone dark, yet the rep is still forecasting. Very easy to call out that the opp should not be included in the forecast.
New Business User
What do you like best about the product?
Keywords, feedback, Deals page for team visibility
What do you dislike about the product?
Deals page only updates once every 4 hours, my manager loves this page so if it would update more often would be great to synch with Salesforce
What problems is the product solving and how is that benefiting you?
Coaching, training, feedback, key words, better prepared for client meetings
Recommendations to others considering the product:
YEs
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