Gong
Gong.ioExternal reviews
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Game-changer
What do you like best about the product?
Hard to chose my favourite things... but I love that I can see email and call activity in one place! Much better visualization than SFDC and you don't have to worry about logging activities. The training opportunities and tips within the app are unparalleled. We've had call recording software in the past, but nothing like Gong. Kudos to my sales leaders for switching over.
What do you dislike about the product?
Yet to find something... sometimes the calls take a beat to load but I'm sure that's true of any software.
What problems is the product solving and how is that benefiting you?
The transcript is mostly ACCURATE! Most call recording software promises this, but I've only seen it to be true with Gong. HUGE time saver when I can't go back and listen.
Sophisticated and full of insights
What do you like best about the product?
I love the deep analysis of my calls that Gong provides and the ability to review each of my calls for trends and challenges that I can learn from to inspire incremental improvement. You can also share call recordings internally or with your clients, give your teammates feedback, see a whole host of interaction stats and it's just awesome.
What do you dislike about the product?
I dislike the search tool - it has made it hard to find historical calls (especially those of other team members). It seems you can search by customer, but it does not allow search by topic that was discussed which is usually how I'm searching to find examples of the way other teammates ran meetings or sessions in the past.
It can also be hard to see aggregate stats on your call performances. Gong does well to show you insights on each individual call, but general trends on how you speak across all meetings you're present in are not as robust as I would like. I'm also not seen us make use of the coaching feature.
It can also be hard to see aggregate stats on your call performances. Gong does well to show you insights on each individual call, but general trends on how you speak across all meetings you're present in are not as robust as I would like. I'm also not seen us make use of the coaching feature.
What problems is the product solving and how is that benefiting you?
The customer success team is specifically using Gong to review customer calls, capture questions and explanations of our customers' strategy with our product, and monitor our own speaking time to improve on being customer-focused (i.e. not monologuing to the customer, letting them speak ~50% of the time, asking the right questions, and hitting on all pertinent points).
We've realized quintessential benefits by never losing key information discussed on a call having it recorded and stored in Gong automatically and an overall lift in our customer retention rates quarter over quarter.
We've realized quintessential benefits by never losing key information discussed on a call having it recorded and stored in Gong automatically and an overall lift in our customer retention rates quarter over quarter.
Recommendations to others considering the product:
To take full advantage of Gong, integrate it with your video conferencing service and your CRM.
The Holy Grail of Note Taking, Refining Talk Track, Understanding Data = Insights
What do you like best about the product?
The ability to spend more time actively listening to your prospects/customers allows for a more fluid conversation with the results showing themselves in the Pipeline generated after just the first month of using Gong.
Increasing competition while using the data from each team's talk track to refine, adjust, and execute each call to become better on an individual level and across the Org is one of my favorite features.
With The Video and fully automated Talk Track with access to narrow and filter based on talk points or each speaker allows for a streamlined process of getting the information you need for the pipeline and the best next steps you may have missed in realtime without the help of Gong by your side.
Increasing competition while using the data from each team's talk track to refine, adjust, and execute each call to become better on an individual level and across the Org is one of my favorite features.
With The Video and fully automated Talk Track with access to narrow and filter based on talk points or each speaker allows for a streamlined process of getting the information you need for the pipeline and the best next steps you may have missed in realtime without the help of Gong by your side.
What do you dislike about the product?
The recording bot at the beginning of each call for each prospect joining the call- this kills me! lol
What problems is the product solving and how is that benefiting you?
Solving the UMMMM crisis with real-time feedback to show your mentees while they are finished with the call drives home how important a fluid talk track is once they hear it back for themselves.
Great Sales Enablement tool that I use daily
What do you like best about the product?
Immediately after my calls I can go listen to the recording to listen to the parts I didn't take notes on or zoned out. Gong makes it very easy to search for specific parts of the conversation based on key words and individual speakers
What do you dislike about the product?
You get logged out of Gong after like an hour of inactivity
What problems is the product solving and how is that benefiting you?
To better understand the prospects perspective on sales calls. I also don't like taking notes while I'm on sales calls, so I can use Gong to compile notes afterwards based on the recorded call and transcriptions
Extract insights from calls for both marketing and sales
What do you like best about the product?
Love that you can listen in on calls while they are happening without interruption & search transcripts for specific words. This is very helpful for extracting insights from calls.
What do you dislike about the product?
Transcription is definitely not perfect. Especially for technical conversations and has a hard time with accents. I am currently not an everyday user of Gong, since I am not in the sales department and I do not need my calls recorded on a day to day basis. As a contributor, I do wish I had the capability of adding videos that would be helpful for the sales team, such as customer calls or partner calls. Instead, I must find a workaround by asking a user to upload these videos for me. It's a small bottleneck that seems like it could be easily fixed.
What problems is the product solving and how is that benefiting you?
This solution was mostly onboarded as a sales solution, but as a marketing person I am gaining additional benefits allowing me to gain insight into messaging, positioning and insights into prospects. I've also begun adding customer interviews into Gong, so that the sales team can hear what customers love or dislike about our product and use that insight in their sales calls. It's been a great tool for that.
Recommendations to others considering the product:
If you're a marketer trying to improve the sales pipelines, this is a great tool. You'll also get great additional benefits by diving into calls, and adding your calls to the tool. Many of the capabilities you'll kind of discover as you go. My most recent discoveries are the joining of the call while it's in session, and uploading recorded calls.
Use Gong to get Better
What do you like best about the product?
Gong is an amazing tool that allows employees to go back and listen to customer calls. It provides extremely useful stats on each call to how effective your sales approach is when discussing clients - i.e. are you asking enough questions, are you pausing long enough during pricing, what percentage of talk time is yours vs the customer. Its also extremely useful for both learning / training purposes, but also to hear back to specific moments to reference in future calls.
What do you dislike about the product?
The only downside of gong that I can think of is that some employees might feel as if they are always being constantly watched or listened too. In sales, occasionally it pays to talk a bit unprofessional to build repour (i.e. talk about local events or swearing), but there may be fear of getting in trouble if anyone is able to listen back.
What problems is the product solving and how is that benefiting you?
Gong allows teams to find exactly where calls went wrong or exactly where calls went right. Teams can learn from these moments, disseminate it throughout the team, and continue learning/developing your pitch. Personally, I have been able to hear other members of our team and their pitch without having to be on the call or in person, so then I can use some of the skills in my own approach. It has helped me dramatically. It is arguably the most useful tool in our tech stack and was most beneficial for me in my onboarding process to get up and running as fast as possible.
Recommendations to others considering the product:
If you have sales teams, use Gong!
Huge value for a person focused on product market fit
What do you like best about the product?
I love going back to a call and be able to skip through conversations by person to find key discussions and summaries of calls. I am able to quickly remember what happened in the last call and drive to valuable next steps, all while maintaining engagement through the actual call instead of trying to capture notes.
What do you dislike about the product?
Nothing at this moment. One call I'm listening to now is a bit choppy but I'm not sure why so I can't blame Gong, yet :)
What problems is the product solving and how is that benefiting you?
Recording sales calls that allow us to quickly review and identify opportunities and what is the right product to recommend to their need.
Quick and Easy Insights
What do you like best about the product?
I love that I have a recording and a transcript of all my calls and that I can easily share the full calls or even snippets with my team and/or clients. I also really appreciate having a record of what I said I'd do before our next call. It really helps me stay on top of things with my clients and fulfill my end of things before our next session together. I also really appreciate all the insights it gives me after my calls compared to where our company standards are. Trying to keep my talk time down or making sure I ask enough questions is a really cool thing to think about on the call and makes it almost like a game to me to see if I can get calls with no recommendations for improvement afterward.
What do you dislike about the product?
I don't like that I have to choose how many days to share my calls with my clients. A lot of what I do is training, so letting them have access forever, would be a nice option, instead of selecting a certain number of days.
What problems is the product solving and how is that benefiting you?
Because I use it on all my client calls, I forget what I'm supposed to do between calls less often. This allows me to do everything I said I'd do, and even sometimes more, because I spend less time trying to remember what I said on a call and more time actually working on the things I promised.
Real way to uplevel your sales skills
What do you like best about the product?
the records, call transcripts and being able to compare team stats. The ability to go back and being able to listen to your calls and find areas for improvement.
What do you dislike about the product?
hard to think of something... I just really like it, I fell transcription could be a little better but overall not much to complain about
What problems is the product solving and how is that benefiting you?
Sales skills need to be up levelled, more transparency across the sales org. I also think that it enables newer reps to ramp up at a much faster pace, as they are not dependent upon shadowing other folks. Its just much easier that way.
Recommendations to others considering the product:
Doc a POC the results will be evident, also think about what happens to a deal if one of your top rep leaves... Gong is the failsafe.
I LOVE Gong! It is LIFE CHANGING for a Sales Rep!
What do you like best about the product?
This is such a tough question! I love the insights/statics and recommendations for improvement! I love that you can give feedback and get feedback from peers and managers and that you can make the feedback private as well to avoid anyone feeling uncomfortable!
What do you dislike about the product?
Idk if there is anything! Maybe the Bruno emails! haha!
What problems is the product solving and how is that benefiting you?
My talk ratio, I'm noticing the things I'm doing well and it's helping me hold myself accountable for training and adding in new learning, and applying them on calls!
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